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Director, Head of Back Office Operations

The Head of Back Office Operations will enhance operational excellence by aligning initiatives with the company's vision. Key responsibilities include managing global stakeholder relationships, overseeing compliance audits and operations security. The role requires developing governance frameworks and utilizing data analytics for informed decision-making, with a strong understanding of global financial regulations, especially in the crypto sector.

Job Description

· Drive Operational Excellence: Spearhead initiatives that enhance operational efficiency while ensuring alignment with the company's strategic vision and objectives.

· Stakeholder Management: Cultivate and sustain robust relationships with external stakeholders, including auditors and vendors, alongside internal teams to promote seamless collaboration and engagement.

· Security and Audit Oversight: Lead comprehensive financial and regulatory security and audit management processes, guaranteeing compliance, transparency, and accuracy in financial reporting and internal controls.

· Project Coordination: Direct project management efforts, optimizing workflows, timelines, and resource allocation to successfully meet operational goals.

· Global Regulatory Expertise: Provide strategic guidance on global financial regulations, remaining updated on industry trends to steer the company's compliance initiatives effectively.

· Policy Development: Formulate and uphold policies, procedures, and internal controls that foster a strong governance framework and nurture a culture of accountability and integrity.

· Sourcing and Procurement: Oversee sourcing strategies and procurement processes to ensure cost-effective purchasing while maintaining quality and compliance with regulations.

· Data-Driven Insights: Employ data visualization tools to develop insightful dashboards, analyze key performance indicators, and promote data-driven decision-making.

· Technology Optimization: Utilize a deep understanding of technological systems to enhance operational frameworks, increase automation, and drive efficiencies across the organization.

· Subsidiary Management: Lead efforts in subsidiary operations, standardizing practices across global entities to ensure consistency and efficiency.

· Bachelor’s degree in Business Administration, Finance, or a related field; CPA certification is highly desirable.

· A minimum of 10 years of progressive experience in operations management or consulting, with a preference for backgrounds in international financial institutions or cryptocurrency firms.

· Proven expertise in managing both external and internal stakeholders, overseeing wallet security and audits, and successfully leading operational projects.

· In-depth knowledge of global financial regulations, policies, and procedures, with a strong focus on internal control systems.

· Experience in sourcing and procurement operations, including cross-jurisdictional regulations and compliance.

· Proficient in data visualization tools and analytical methodologies to interpret complex data and inform strategic decisions.

· Exceptional communication, leadership, and strategic planning abilities, coupled with a results-driven approach to operational management.

· Familiarity with cryptocurrency industry practices and technologies is advantageous.

 

About OSL

Backed by Asia’s leading public fintech and digital asset company, OSL Group (863.HK), formerly known as BC Technology Group, OSL is the world’s first SFC-licensed and insured digital asset platform. Founded in 2018, OSL has an established history in the sector and is recognised by many as the leader in providing comprehensive regulated and licensed digital asset solutions. 

OSL offers custody, omnibus, tokenisation and wealth management services, which deliver institutional clients in addition to professional and retail investors access to the best-in-class digital asset platform, along with a fully regulated liquidity pool. OSL’s secured and insured hot and cold wallet infrastructure also ensures the safekeeping of digital assets with timely transaction settlements.

As the digital asset industry continues to evolve, so does OSL. OSL’s simple and tailored approach compliantly navigates international clients through the evolving digital assets environment.

https://osl.com/

Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About Director, Head of Back Office Operations, OSL

At OSL, we’re searching for an exceptional Director, Head of Back Office Operations to drive our operational excellence and align our initiatives with our exciting company vision. In this pivotal role, you'll be the glue that connects various internal and external stakeholders, building strong relationships with everyone from vendors to auditors. You will be responsible for overseeing compliance audits and managing our operations security — ensuring we’re always on top of our game in terms of regulations, especially within the ever-evolving cryptocurrency landscape. You’ll also dive deep into data analytics, using insights to guide our strategic decisions and improve our governance frameworks. If you're passionate about optimising workflows and driving efficiencies, you'll love leading project management efforts that align with our operational goals. With your strong background in global financial regulations, especially as they pertain to the crypto sector, reviewing compliance will be second nature for you. You’ll formulate policies that establish a culture of accountability and integrity, and your expertise in sourcing and procurement will ensure we maintain quality while keeping costs under control. If you have a Bachelor's degree in Business Administration or Finance and at least 10 years of relevant experience, we’d love to talk to you about how you could be a key player in shaping the future of digital asset solutions at OSL.

Frequently Asked Questions (FAQs) for Director, Head of Back Office Operations Role at OSL
What are the core responsibilities of the Director, Head of Back Office Operations at OSL?

The Director, Head of Back Office Operations at OSL is responsible for driving operational excellence by managing global stakeholder relationships, overseeing compliance audits, ensuring operational security, and formulating policies that uphold governance frameworks. This role also emphasizes project management, data analytics, and optimizing sourcing strategies to maintain compliance and efficiency while fostering a culture of accountability across the organization.

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What qualifications are necessary for the Director, Head of Back Office Operations position at OSL?

Candidates for the Director, Head of Back Office Operations role at OSL should possess a Bachelor's degree in Business Administration, Finance, or a related field, with a CPA certification being highly desirable. Additionally, a minimum of 10 years of progressive experience in operations management or consulting, especially within international financial institutions or cryptocurrency firms, is crucial. Proficiency in data visualization tools and a strong understanding of global financial regulations are also key qualifications.

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How does the Director, Head of Back Office Operations contribute to compliance at OSL?

In the role of Director, Head of Back Office Operations at OSL, compliance is at the forefront of responsibilities. This position involves leading comprehensive compliance audits and managing regulatory security processes. With a keen understanding of financial regulations specific to the crypto sector, you will guide compliance initiatives effectively, ensuring transparency, accuracy, and adherence to industry standards.

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What skills are important for success as the Director, Head of Back Office Operations at OSL?

Success in the Director, Head of Back Office Operations role at OSL requires exceptional communication and leadership abilities, along with strategic planning skills. A results-driven approach to operational management and strong expertise in stakeholder management will be vital. Proficiency in overseeing project management and a robust understanding of data analytics for informed decision-making are also critical for success.

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What makes OSL an exciting place to work as the Director, Head of Back Office Operations?

OSL stands out as an exciting workplace due to its position as a leader in the digital asset sector. With strong backing from Asia's top fintech company, OSL offers a dynamic environment where innovation and compliance excellence are priorities. The opportunity to guide initiatives in a rapidly evolving industry and the potential to shape the future of digital asset solutions make OSL an exceptional platform for professional growth.

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Common Interview Questions for Director, Head of Back Office Operations
Can you describe your experience with compliance audits in the cryptocurrency sector?

When answering this question, highlight specific examples of compliance audits you have managed in previous roles, focusing on your understanding of both the process and the regulations governing the crypto industry. Discuss any challenges faced and how you successfully navigated them to ensure compliance.

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How do you approach stakeholder management effectively?

Discuss your strategies for building and maintaining relationships with various stakeholders, such as regular communication, understanding their needs, and fostering collaboration. Provide examples of how effective stakeholder management has led to successful outcomes in past roles.

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What strategies do you employ to ensure operational efficiency?

Share specific methodologies or frameworks you utilize to enhance operational efficiency, such as lean management techniques or process automation tools. Provide examples of how you have implemented these strategies in the past and the results achieved.

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How do you keep up with global financial regulations?

In your response, emphasize your dedication to continuous learning and staying updated with industry news. Discuss specific resources, workshops, or networks you engage with that help you remain informed about changes in global financial regulations relevant to your role.

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Can you provide an example of a successful project you managed?

Choose a project that showcases your leadership skills and ability to meet operational goals. Discuss the project's challenges, your approach to problem-solving, and the successful outcomes achieved, including metrics if possible.

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What role does data analytics play in your decision-making process?

Explain how you leverage data analytics to inform your decisions. Share examples of data visualization tools you have used and how they aided in interpreting complex data sets for strategic planning.

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How do you develop and implement governance frameworks?

Discuss your experience in formulating policies and procedures that establish a strong governance framework. Provide insights into the steps you take to ensure buy-in from all relevant parties and how you evaluate the effectiveness of these frameworks over time.

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What experience do you have in sourcing and procurement?

Outline your previous experience with sourcing and procurement, particularly your approach to maintaining quality and compliance. Highlight any strategies you’ve employed to negotiate favorable terms or streamline the procurement process.

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How do you foster a culture of accountability and integrity within your team?

Describe the importance of accountability in operations management and how you instill this within your team. Share specific examples of initiatives you’ve implemented to encourage integrity and responsibility among team members.

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Why do you want to work at OSL as the Director, Head of Back Office Operations?

Convey your enthusiasm for OSL's mission and values, emphasizing how your skills align with their needs. Discuss what excites you about contributing to the future of the digital asset industry and the opportunities you see for growth and development within the company.

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OSL is Asia's most comprehensive digital asset platform, providing Software-as-a-Service (SaaS), brokerage, exchange and custody services for institutional clients and professional investors. The company offers OTC trading services, access to la...

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Full-time, remote
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March 20, 2025

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