Operation Assistant - Harrisburg 24NG Mandarin

As an Operation Assistant at UniUni, your responsibilities will include receiving and dispatching products, inspecting and stocking inbound items, and coordinating pick-up schedules with delivery drivers. You'll also be tasked with confirming quantities for returns, communicating service issues to supervisors, and encouraging safe work practices among team members. Your role is crucial in maintaining the efficiency of our logistics operations.

To qualify for the Operation Assistant position at UniUni, a bachelor’s degree or an equivalent international degree is required. While one year of relevant experience is preferred, candidates without experience are welcome, as we provide detailed training. Strong communication skills and moderate computer skills for data collection are also important for success in this role.

At UniUni, we believe in the potential of our employees, so new Operation Assistants will receive comprehensive training upon employment. This includes hands-on training for all responsibilities such as product handling, inventory management, and communication protocols, enabling you to perform your duties effectively and confidently from day one.

The Operation Assistant position at UniUni typically offers morning shifts from 6:30 AM to 3:30 PM. This schedule allows for a productive start to your day while giving you the evenings free to enjoy your personal time!

As part of the UniUni team, Operation Assistants can enjoy a solid benefits package that includes 401K, medical, dental, and vision insurance, as well as paid holidays, paid time off, and paid sick leave. Additionally, UniUni offers a management training program and H1B sponsorship, showing our commitment to your long-term career development.

When responding to customer complaints, I focus on listening attentively and identifying the core issue. I would approach the customer, acknowledge their feelings, and assure them of my commitment to resolve the issue promptly. It's crucial to communicate clearly about what steps I will take to address their concerns.

During busy periods, I make it a priority to assess deadlines and the urgency of each task. I create a checklist, ensuring that critical operations are handled first while maintaining flexibility to re-prioritize as new challenges arise. This organized approach helps me remain efficient and reduces stress.

Effective communication relies on clarity and openness. I always encourage team discussions, listen actively, and provide constructive feedback. Utilizing tools like regular check-ins and shared calendars can also enhance our team coordination.

I believe that safety starts with a proactive approach. I always remind my colleagues about safety protocols and lead by example. Conducting regular safety drills and discussing safety procedures during team meetings ensures everyone remains aware of best practices.

I am driven by the satisfaction of contributing to a team’s success and the opportunity for personal growth. Achieving goals, receiving positive feedback, and knowing that my efforts help improve logistics operations inspire me to perform my best every day.

Routine tasks can be monotonous, but I stay focused by setting mini-goals and rewarding myself once completed. I also remain vigilant about the quality of my work, regularly checking my progress to ensure that standards are met consistently.

I prefer to start with clear objectives for data collection. Using software tools to set up templates and auto-generating reports helps streamline the process. Regularly reviewing data while analyzing it ensures our final reports are accurate and beneficial for decision-making.

In a fast-paced environment, adaptability is key. I approach changes with a positive mindset, prioritizing flexibility and open-mindedness. Regularly communicating with my team about shifts allows us to adjust our workflows effectively.

In my previous position, I worked on a project where our team needed to streamline inventory processes. Through collaboration, we identified bottlenecks and implemented new workflows, which increased efficiency and reduced turnaround time significantly.

UniUni is a leader in last-mile logistics, committed to fast and reliable delivery services. I admire the company’s innovative approach that combines technology with crowdsourced deliveries, promoting an employee-centric culture that values growth and teamwork.