Revenue Cycle Pre-Admission & Authorization Coordinator - job 1 of 2

The Revenue Cycle Pre-Admission & Authorization Coordinator at UMMC primarily handles scheduling for admissions and treatments, processes patient pre-authorization, and collects essential demographic and insurance data. You'll work closely with medical staff and patients, ensuring that all necessary information is accurately recorded for smooth patient admission procedures.

To qualify for the Revenue Cycle Pre-Admission & Authorization Coordinator role at UMMC, you'll need a High School Diploma or equivalent (GED). Additionally, you should have strong communication skills and a solid understanding of various insurance coverage types, which will help you navigate and assist patients through the insurance process.

UMMC is committed to supporting its Revenue Cycle Pre-Admission & Authorization Coordinators by providing ongoing training opportunities, robust resources, and a collaborative work environment. Our team encourages sharing ideas and best practices to enhance patient care and improve administrative processes.

Successful Revenue Cycle Pre-Admission & Authorization Coordinators at UMMC need exceptional verbal and written communication skills, as well as effective listening abilities. You should also possess a keen understanding of insurance coverage and the ability to efficiently manage patient registrations and pre-authorization processes.

The work environment for a Revenue Cycle Pre-Admission & Authorization Coordinator at UMMC is vibrant and collaborative. Located in the bustling downtown Baltimore area, the culture encourages teamwork and innovation, allowing you to thrive as you contribute to enhancing patient care in our Magnet®-designated facility.

When answering this question, be specific about your previous roles involving insurance verification. Highlight your familiarity with different insurance types and any software tools you used. Providing a concrete example of a challenge you faced and how you resolved it will demonstrate your capability effectively.

To answer this, discuss any methods or tools you use for prioritization, such as task lists or scheduling software. Explain how you assess urgency and importance to ensure each patient’s needs are met promptly, showcasing your ability to handle a busy workload efficiently.

You might explain techniques you employ to ensure clear communication, such as active listening and adapting your language to the patient's understanding. Emphasize the importance of empathy and patience while discussing sensitive topics related to admissions and insurance.

In your response, detail a specific scenario where you faced a scheduling conflict. Discuss how you communicated with all parties involved to find a solution, emphasizing your problem-solving skills and ability to keep patient care as the central focus.

Show your research about UMMC, focusing on its status as a Magnet-designated facility and any specific patient care initiatives they promote. Relate how their mission aligns with your own values and professional goals to demonstrate your enthusiasm for joining the team.

Explain your approach to handling frustrated patients, which involves actively listening to their concerns, empathizing with their situation, and providing clear guidance on how to resolve their issue. Demonstrating your conflict resolution skills in this context shows you can maintain professionalism under pressure.

Discuss the specific platforms you have experience with, such as EMRs or scheduling software. Highlight your ability to quickly learn and adapt to new systems, as well as any training you have undergone that enhances your technical proficiency.

You could mention resources you follow, such as industry publications, webinars, or professional associations. Emphasize your commitment to continued professional development, which is crucial in a rapidly changing industry focused on healthcare regulations and insurance policies.

Elaborate on the importance of interpersonal skills in this role, including how they facilitate positive interactions with patients, families, and healthcare teams. Providing examples of effective communication can reinforce the value of these skills in ensuring smooth patient experiences.

Share a specific example where you identified an inefficiency in a process and took steps to improve it. Highlight the outcome of your efforts, such as reduced wait times or better patient satisfaction scores, illustrating your proactive approach to enhance operational efficiency.