Internal Communications Manager

The Internal Communications Manager at Vast is responsible for shaping the internal communications strategy that engages and connects employees with our mission. This includes creating impactful storytelling that highlights our achievements, managing communication channels like Slack and Confluence, and collaborating with leaders to craft clear messaging. You will also analyze communication performance to drive improvements and keep our messaging fresh and engaging.

To become an Internal Communications Manager at Vast, you’ll need 5-7 years of experience in internal communications or related fields, along with exceptional writing and storytelling skills. A Bachelor’s degree in Communications, Psychology, or English is preferred. Familiarity with managing various communication channels is essential, and experience in the aerospace or technology sector is a plus.

At Vast, the Internal Communications Manager fosters employee engagement by empowering leaders and employees to communicate effectively and authentically. Through creating compelling narratives that resonate across the organization, managing communication platforms, and driving data-driven improvements, you will help build a strong, connected company culture that aligns with our mission.

Essential skills for the Internal Communications Manager at Vast include exceptional writing and storytelling abilities, proficiency in managing multiple communication channels, strong business acumen, and the capability to adapt quickly in fast-paced environments. A solutions-oriented mindset and the ability to handle confidential information gracefully are also crucial for success in this role.

Yes, the Internal Communications Manager at Vast has incredible opportunities for professional development. With access to a variety of educational resources and the chance to collaborate with talented individuals in the space exploration sector, you’ll be well-positioned to enhance your skills, contribute to meaningful projects, and advance your career in the exciting and innovative field of aerospace.

When developing an internal communications strategy, I begin by understanding the company’s overall mission and how communication can support it. I assess the current communication channels and gather feedback from employees about their needs. I then create a detailed plan that outlines key messages, defines target audiences, and selects the right channels to maximize impact.

In a previous role, I faced a situation where a company restructuring was met with employee apprehension. I organized an open Q&A session with executives to address concerns transparently and provided regular updates through newsletters. By ensuring a steady flow of information and demonstrating empathy, we managed to ease tensions and foster a supportive environment.

I've utilized various platforms including Slack for real-time messaging, Confluence for documentation and sharing important resources, and email for formal communications. Each tool has its strengths, and I believe in employing a combination to cater to the diverse needs of employees and ensure effective information dissemination.

I measure the effectiveness of internal communications through surveys and feedback forms to gauge employee engagement and comprehension of key messages. Additionally, analyzing metrics such as open rates and interactions on communication platforms can provide insights into what is resonating with employees and where improvements can be made.

Storytelling plays a vital role in internal communications. It helps convey complex ideas in a relatable manner, fostering emotional connections and engagement. By highlighting milestones and individual contributions through stories, we can create a sense of community and shared purpose, which is particularly important in a mission-driven organization like Vast.

To prioritize multiple communication projects, I assess their alignment with organizational goals and deadlines. I use project management tools to track progress and ensure that I'm allocating resources effectively. Regular check-ins with stakeholders also help me adjust priorities as needed and maintain clear communication.

Ensuring transparency in internal communications involves providing regular updates about company news, decisions, and changes. I encourage leadership to share insights openly and promote two-way communication so employees can voice their concerns and questions. Building a culture of openness encourages trust and fosters a collaborative atmosphere.

In one role, I launched a monthly newsletter that spotlighted employee achievements and encouraged team participation in company events. This initiative led to higher engagement rates as employees felt recognized and connected to the organization's efforts. Collecting feedback showed that employees appreciated the visibility and felt more invested in the company culture.

In crisis communications, I prioritize clarity and timeliness. My approach is to gather accurate information, develop a clear message focused on addressing employee concerns, and communicate promptly through appropriate channels. It’s crucial to keep lines of communication open to manage the situation effectively and maintain trust within the organization.

I view feedback from employees as an essential source of insight. I actively solicit feedback through surveys and direct conversations, then analyze the input to identify trends and areas for improvement. Acknowledging and acting on feedback demonstrates that we value employee voices and enhances overall communication effectiveness.