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Consultant, Global Client Services Communications & Enablement - job 4 of 20

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The Communications & Enablement Consultant within the Client Services Global Business Operations team will be a results-driven individual with a digital-first approach to content development through skilled writing, visual design, and a passion for process improvement. This role joins the team responsible for both internal and external communications and enablement efforts, working with colleagues from around the world across all facets of Client Services. The team tells the story of how we support Visa’s clients, ways we’re incorporating generative AI into the service journey, and how we’re addressing client feedback across our products and solutions – all to drive our clients’ success. It’s an exciting time to join Visa’s Client Services in a team with high visibility both across the organization and with leadership.

This role requires a dynamic, well-rounded team player with the ability to ingest information quickly and pivot when needed, and a keen focus on the “what,” the “so what,” and the “now what.” The role will flex across a variety of mediums with a focus on internal and external content development through writing and design, content marketing, and communications campaign management and measurement. The ideal candidate will blend strategic thinking with pragmatic and efficient execution to create key messages, optimizing content by channel and audience to make an impact.

This position can be based in either Denver or Atlanta and will report into the Senior Director, Global Client Services Communications and Enablement. This is an individual contributor role and requires a skilled communicator with strong business acumen, ability to operate independently, a curiosity to streamline our daily work through technology and GenAI, and an ability to deliver quickly.

RESPONSIBILITIES

Digital content planning and development, including writing and editing executive presentations, client-facing collateral, articles, social media posts, tear sheets, case studies, videos, graphics, and more for internal and external stakeholders.
Leverage Visa’s existing brand assets to create content to communicate ideas that inspire, inform, and captivate target audiences. 
Ability to think strategically and identify key messages to drive clarity on what is changing, who it affects, and what’s in it for the audience across various channels and in a holistic and digestible story.
Work with broader Client Services stakeholders to define and develop content and digital assets that support our business strategies and key performance indicators.
Manage a global editorial calendar and work with key subject matter experts to develop and execute content ideas.
Monitor progress and evaluate success using a data-driven approach, while continually improving processes to increase efficiency and impact.
Stay informed of best practices in communication, change management and the platforms we use to bring innovative ideas to the organization and improve user experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$90000 / YEARLY (est.)

min

max

$80000K

$100000K

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What You Should Know About Consultant, Global Client Services Communications & Enablement, Visa

If you have a flair for storytelling and a knack for creating impactful communications, then the Consultant, Global Client Services Communications & Enablement position with Visa in Atlanta could be the perfect fit for you! In this role, you'll be embraced by a vibrant team that thrives on driving clarity and engagement through strategic digital content development. As a crucial player within the Client Services Global Business Operations team, you will work collaboratively with a diverse group of colleagues from around the globe. Your mission? To help us share the story of how we empower Visa's clients and improve their experience using innovative solutions, including generative AI. You'll combine your exceptional writing skills with visual design to create captivating internal and external communications that inspire our audiences. From crafting executive presentations and client-facing collateral to managing a global editorial calendar, your ability to pivot and adapt will be key. Here, your strategic thinking is paired with practical execution as you optimize content for various channels, ensuring that every message resonates with the intended audience. This hybrid position allows you to maintain flexibility while contributing to the organization’s high-visibility initiatives. Best of all, your voice will actively shape our communication strategies as you stay ahead of industry trends, always seeking ways to enhance user experiences. If you're ready to make an impact, Visa's Client Services is excited to meet you!

Frequently Asked Questions (FAQs) for Consultant, Global Client Services Communications & Enablement Role at Visa

What are the key responsibilities of the Consultant, Global Client Services Communications & Enablement role at Visa?

The Consultant, Global Client Services Communications & Enablement at Visa is responsible for a variety of impactful tasks, including digital content planning and development, creating executive presentations, developing client-facing materials, and managing communications campaigns. The role involves working closely with global stakeholders to define content strategy aligned with business objectives and key performance indicators.