Digital Media Platform Engineering, Sr Manager - job 5 of 20

As a Senior Manager in Digital Media Platform Engineering at Visa, your responsibilities will encompass leading a small group of application administrators and engineers, driving project scopes, and collaborating with various stakeholders. You will create and manage technical roadmaps, oversee application life cycles, provide top-notch customer service, and ensure the team's accountability through the establishment of short-term and long-term goals. Furthermore, your role entails monitoring performance through KPIs, managing IT support tickets, and leading proof-of-concept tests on new technologies, all while ensuring that the team's technical documentation is current and accurate.

Qualifications for the Senior Manager of Digital Media Platform Engineering at Visa typically include a strong background in technology, particularly with video meeting platforms such as Microsoft Teams, Zoom, and Webex, alongside comprehensive knowledge of workplace and live event technologies. Candidates should possess experience in application life cycle management, team leadership, and project management. An ability to think critically about enterprise application development and a knack for keeping up with industry trends are also essential, given the nature of this role.

Visa emphasizes collaborative work environments, especially in the role of Senior Manager of Digital Media Platform Engineering. You will engage with various departments, including IT Support, Marketing, and Facilities, fostering teamwork and communication to achieve shared goals. Your leadership will be crucial in driving partnerships and cultivating strong networks with vendors and platform partners, ensuring that collaboration is seamless and effective across all channels.

Essential technical skills for a Senior Manager in Digital Media Platform Engineering at Visa include a deep understanding of application life cycles, proficiency in video communication platforms like Microsoft Teams, Zoom, and Webex, and familiarity with workplace tech tools such as PowerBI, QSC, and On24. Additionally, expertise in automation, integration design, and creating complex reports is crucial for driving efficiency and ensuring effective project implementations within the team.

The career growth potential for a Senior Manager of Digital Media Platform Engineering at Visa is significant. With the company’s dedication to technological innovation, this position provides opportunities to lead transformative projects and influence digital communication strategies across the organization. Continuous learning and growth are highly encouraged, allowing you to evolve as an industry leader while paving the way for future opportunities within Visa’s expansive network.

When answering this question, highlight specific platforms you’ve worked with, such as Microsoft Teams and Zoom. Discuss your experience in managing and integrating these tools into workstreams, showcasing any projects where you improved collaboration efficiency.

Detail your process for managing the application life cycle, including stages from conception to deployment and operations. Provide an example of a successful project where you utilized a structured approach, focusing on challenges faced and how you overcame them.

Talk about your methods for staying updated, such as attending relevant conferences, participating in professional networks, or reading industry publications. Emphasize how your proactive approach helps you implement cutting-edge technologies at Visa.

Use the STAR (Situation, Task, Action, Results) method to outline a relevant project. Focus on your leadership and collaboration with team members and stakeholders, showcasing your ability to manage scope, timeline, and deliverables effectively.

Discuss prioritization techniques you use, such as OKRs, along with how you communicate these priorities to your team. Sharing an example of a time when your prioritization led to successful project outcomes can strengthen your answer.

Explain the importance of KPIs in measuring team performance and ensuring project goals are met. Discuss how you set KPIs based on project objectives and how you track progress, making adjustments as necessary.

Highlight your approach to building relationships with various stakeholders and how you facilitate open communication. Providing an example where you successfully led cross-functional teams can demonstrate your effectiveness in collaborative environments.

Emphasize how providing exceptional customer service is crucial for stakeholder satisfaction and project success. Cite instances where your customer-focused approach resolved issues or improved team dynamics.

Discuss any POCs you’ve led in the past, the technologies tested, and the outcomes of those tests. Mention how you validated the findings and how they influenced future project implementations.

Share your thoughts on mentorship and fostering an environment of growth. Offer examples of how you've supported the professional development of team members, including any successful mentoring programs you've implemented.