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The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing tremendous growth as we expand into new payment flows and continue to grow our core solutions. Our team brings payment solutions and associated services to clients around the globe.  Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments.  We work closely with Issuers, Merchants, FinTechs and other ecosystem players to deliver these services.  We believe that the market is at an inflection point whereby Visa can play a larger role in building and delivering solutions around the world. 

 

As our product suite grows and develops more complex options for clients, it is imperative that we have specific, deep knowledge of our capabilities to support sales teams and clients, and convey where/how clients can make the most use of our capabilities.  The Director is responsible for technical solutioning, client engagement and “voice of the customer” for Risk and Fraud management products that enable B2B use cases.  This position will be responsible for delivering client-focused solutions and act as the voice of the client, identifying pain points, designing tailored solutions, and feeding actionable insights back to B2B and Risk and Identity Solutions product teams.  The Director will work across Product teams to define go to market approach, collateral, and ensure market readiness.  Additionally, the position will also provide expertise to solution for new areas of opportunity that may include new use cases, fintech constructs or verticals.

 

The ideal candidate is an experienced professional that understands both the business and technical aspects of payments and has a track record of delivering solutions that exceed client expectations. This role requires strategic thinking, innovation, collaboration, and creative problem-solving skills. The candidate will bring prior experience in client management, product solutioning and close knowledge of developments in B2B Risk and Fraud strategies.  The candidate must be creative and hands-on, have a bias towards action and inspire others with their vision.

 

Essential Functions

  • Conduct in-depth discovery sessions with clients to understand their B2B risk and fraud management challenges.  Act as the client-facing subject matter expert on capabilities, use cases, and roadmap. 
  • Develop and present tailored solution proposals, ensuring alignment with client goals and Visa’s product offerings.  Share insights and best practices with clients to position Visa as a trusted leader.  Confidently present and articulate the business value of your proposed solution to client executives.
  • Partner with sales and solution teams in region to close a deal, identify best in class ways to implement existing products to solve new business problems and capture requirements for areas that require development
  • Work with other product leaders and cross-functional teams to apply and enhance Visa’s Risk and Fraud management products for B2B flows.  Understand voice of client and regional use cases.  Bring that critical information and perspective back into Global product teams to help shape future roadmap, prioritize, and drive investment decisions
  • Develop the go-to market approach and related collateral to support Visa sales teams around the world in selling B2B risk products and use cases
  • Stay informed on industry trends, regulatory requirements, and competitive solutions in fraud and risk management

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$150000 / YEARLY (est.)
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$120000K
$180000K

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What You Should Know About Director, B2B Risk Solutions, Visa

As the Director of B2B Risk Solutions at Visa in Austin, you will find yourself at the forefront of a rapidly evolving commercial landscape. Our Visa Commercial Solutions (VCS) team is not just growing; we're redefining the way payments are managed and delivered globally. You will lead technical solutioning and client engagement specifically around Risk and Fraud management products tailored for B2B use cases. Your role entails becoming the 'voice of the customer,' ensuring that the insights from our clients translate into actionable strategies and solutions. From conducting in-depth discovery sessions to developing and presenting customized proposals, you'll be instrumental in aligning our offerings with client goals. Your innovative mindset will enable you to identify new opportunities and collaborate with cross-functional teams to enhance our existing product suite. You will also provide invaluable expertise in shaping go-to-market strategies and creating impactful sales collateral to empower our global sales teams. If you have a passion for problem-solving and a strong background in both business and technology aspects of payments, this is the perfect opportunity to make a significant impact at Visa. Join us, and let’s lead the charge in delivering exceptional payment solutions to clients around the world!

Frequently Asked Questions (FAQs) for Director, B2B Risk Solutions Role at Visa
What are the primary responsibilities of the Director, B2B Risk Solutions at Visa?

As the Director of B2B Risk Solutions at Visa, key responsibilities include leading technical solutioning and client engagement efforts around Risk and Fraud management products tailored for B2B use cases. You will conduct in-depth client discovery sessions to identify pain points, develop tailored solutions, and ensure effective collaboration with sales teams to close deals.

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What qualifications are needed for the Director, B2B Risk Solutions position at Visa?

The ideal candidate for the Director, B2B Risk Solutions role at Visa should possess extensive experience in client management and product solutioning. A strong understanding of the payment landscape, coupled with a track record of delivering successful solutions in Risk and Fraud management, is essential. Strategic thinking, collaboration, and innovative problem-solving skills are also crucial.

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How does the Director, B2B Risk Solutions contribute to the go-to-market strategy for Visa?

The Director of B2B Risk Solutions is responsible for developing the go-to-market approach for Visa’s risk products, which involves creating valuable collateral, collaborating with product teams to enhance offerings, and ensuring that sales teams are equipped to effectively communicate the value of our solutions to clients.

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What is the work environment like for the Director, B2B Risk Solutions at Visa?

The Director, B2B Risk Solutions position at Visa is a hybrid role. This means that you will have the flexibility to work both from the office and remotely. The specific expectations regarding office days will be confirmed by your hiring manager, ensuring alignment with team needs.

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What kind of impact does the Director, B2B Risk Solutions position have at Visa?

As a Director of B2B Risk Solutions, your impact will be significant. You will act as a key bridge between clients and Visa’s product teams, ensuring that the evolving needs of clients drive the future roadmap of Visa’s Risk and Fraud management solutions, ultimately helping to position Visa as a leader in the marketplace.

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Common Interview Questions for Director, B2B Risk Solutions
What experience do you have in B2B risk management solutions?

When responding, highlight specific projects or roles where you developed or managed B2B risk solutions. Discuss your understanding of fraud management, as well as the strategies you employed to overcome challenges in these areas.

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Can you describe a situation where you identified a client's pain points and tailored a solution?

Provide an example that reflects your discovery process and the absolute value your solution delivered. Explain not only what the solution was, but also how it influenced the client's operations or solved a significant challenge.

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How do you approach collaboration with cross-functional teams?

Discuss your collaborative approach by emphasizing communication, mutual understanding, and shared goals. Provide an example of how you have successfully worked with diverse teams to achieve a common outcome.

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What strategies do you use to stay updated on industry trends and regulatory requirements?

Mention specific resources such as publications, online courses, industry conferences, or network groups that you engage with. Demonstrate your proactive approach to continuing education in the payments industry.

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How do you define success in a B2B risk solutions role?

Outline key performance indicators such as client satisfaction, solution efficiency, and market growth. Describe how achieving these factors not only benefits clients but also enhances Visa’s positioning in the market.

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Describe a time when you led a project successfully from start to finish.

Share a project experience that showcases your leadership skills, planning processes, and adaptability to changes. Emphasize the successful results and feedback from clients or stakeholders.

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What tools and technologies are you familiar with in risk solutions management?

List specific software, methodologies, or frameworks you have used in your previous roles. Explain how these tools help in managing risk effectively and how they can enhance team productivity.

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How would you present complex solutions to clients who are not tech-savvy?

Emphasize the importance of simplicity and clarity in communication. Describe techniques you use to break down complex concepts and relate them to the clients' specific business needs or pain points.

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What role does data analysis play in your solution proposals?

Discuss how you leverage data to inform your decisions, support your proposals, and improve client satisfaction. Explain your experience with data analytics tools and methodologies.

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Can you give an example of how feedback from clients has shaped your solutions?

Share a specific instance where you gathered client feedback that led to significant changes in your solution offerings. Discuss how this not only enhanced client satisfaction but also aligned with Visa's strategic goals.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 4, 2025

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