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Director, Flexible Interchange Program Product Management - job 19 of 20

Visa Commercial Solutions (VCS) is a world-class organization responsible for growing all flows between businesses and governments, from SMBs to the largest global corporations.  The Core Products and Platforms team (LMM and SMB) is part of VCS and works closely with financial institutions and fintechs to bring payment solutions that meet the needs of growth corporates, large enterprises, multinationals, governments, public sector entities, and small businesses around the world.  The team is responsible for the product development and management of a suite of products, encompassing core products such as Fleet, Travel, Purchasing, Virtual Cards, Small Business, as well as new B2B payment offerings and emerging verticals such as Employee Benefits, providing innovative payment capabilities that exceed client expectations.

The Director, Flexible Interchange Program Product Management plays a crucial role in shaping Visa’s Flexible Interchange solutions to more aggressively capture B2B payment flows for Visa and our clients. The role is responsible for the Visa Commercial Choice (VCC) suite, a set of flexible interchange products that enable our issuing clients to capture incremental payment volume by establishing mutually beneficial economic terms with commercial suppliers.  This role will lead product strategy, management, development, market positioning and commercialization for the full VCC suite to advance this program globally.  This role will also be responsible for product strategy, management, development and commercialization of the Purchasing Large Ticket (PLT) program, which addresses our clients’ needs to capture high value payments on card. 

In addition to enhancing the VCC and PLT products, the Director will lead the design, development and implementation of new and differentiated pricing solutions to further accelerate Visa’s capture of B2B payment volume. 

The ideal candidate is an experienced senior product leader with the ability to inspire and motivate teams in a fast-paced and dynamic environment.  He/she must have proven experience in developing and leading teams to commercialize innovative products that deliver substantial value propositions to the market.  This role requires strategic leadership, innovation, collaboration, and problem-solving skills.  He/she is creative and hands-on, has a bias towards action and is able to inspire others with his/her vision.

This role requires breadth of knowledge and experience in commercial/B2B payments.  In addition to traditional product management experience, the ideal candidate will have prior experience with Interchange and/or Pricing frameworks.

RESPONSIBILITIES:

Product Strategy and Development (VCC,PLT, and new/differentiated pricing solutions):

  • Define the overall product vision and strategic goals for each Flexible Interchange product and solution

  • Develop product narratives and key value propositions

  • Define and prioritize features, enhancements and capabilities, develop product roadmaps, and ensure alignment to overall product vision

  • Interface with tech teams and managed development

  • Collaborate with regional partners to understand and translate customer and market needs into product solutions that deliver substantial value propositions

  • Collaborate with B2B Acceptance team, global platform owners as well as core technology teams on the planning, prioritization and execution of the product roadmaps 

  • Interfacing with Tech and managing development

  • Ensure the product strategy and product roadmaps are aligned and well-articulated to customers, prospects and partners, as well as internally within Visa

  • Oversee and manage key commercialization activities to support regional GTM strategies

  • Establish and codify processes to ensure a simplified sales, implementation and onboarding model to support scale

  • Educate and empower regional teams to drive client adoption & market penetration

  • Monitor product performance, enhance KPI dashboards, derive intelligence to ensure data driven decision making

Strong team culture

  • Develop and inspire a team focused on delivering best-in-class products and solutions

  • Demonstrate thought leadership and enable flawless execution

  • Create a team culture that amplifies Visa’s Leadership Principles and champions our innovative DNA across the organization

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

 

Average salary estimate

$150000 / YEARLY (est.)
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$120000K
$180000K

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What You Should Know About Director, Flexible Interchange Program Product Management, Visa

As the Director of Flexible Interchange Program Product Management at Visa in San Francisco, you will be at the forefront of shaping innovative payment solutions that cater to a diverse range of businesses and governmental entities. Visa Commercial Solutions (VCS) prides itself on being a dynamic team that collaborates closely with financial institutions and fintechs to enhance the world of B2B payments. You will lead the product strategy and management for the Visa Commercial Choice (VCC) suite, ensuring it stands out in the marketplace with its unique value propositions. It's an exciting opportunity where your expertise will guide the development, market positioning, and commercialization of flexible interchange products that drive significant payment volume growth for Visa and its clients. Additionally, you'll oversee the Purchasing Large Ticket (PLT) program, addressing the high-value payment needs of your stakeholders. In this role, your leadership will inspire and energize your team to capitalize on emerging opportunities within the commercial/B2B payments realm. This hybrid position adapts to the innovative culture at Visa, allowing for a collaborative environment while also offering the flexibility to work remotely. If you're passionate about spearheading visionary product development and thrive in fast-paced, dynamic settings while fostering a strong team culture, this position is your chance to make a substantial impact.

Frequently Asked Questions (FAQs) for Director, Flexible Interchange Program Product Management Role at Visa
What are the main responsibilities of the Director, Flexible Interchange Program Product Management at Visa?

The Director, Flexible Interchange Program Product Management at Visa is responsible for shaping the vision and strategic goals of the VCC suite and PLT program. This includes developing product narratives, prioritizing features, collaborating with tech and regional teams, and overseeing the commercialization activities required to drive market penetration and client adoption.

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What qualifications are required for the Director, Flexible Interchange Program Product Management role at Visa?

Candidates for the Director, Flexible Interchange Program Product Management role at Visa are expected to have extensive experience in product management, particularly in B2B payments, with a proven track record in commercializing innovative products. Familiarity with interchange and pricing frameworks is also vital, along with strong leadership qualities to drive a team in a fast-paced and dynamic environment.

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How does the Director, Flexible Interchange Program Product Management contribute to Visa’s overall strategy?

The Director in this role plays a critical part in advancing Visa’s strategies by leading the development of flexible interchange products and innovative pricing solutions that enhance the company's competitive edge in the B2B payments landscape, ensuring alignment with Visa's overarching goals and market needs.

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What kind of team culture should the Director, Flexible Interchange Program Product Management expect at Visa?

At Visa, the team culture fostered by the Director, Flexible Interchange Program Product Management is focused on innovation, collaboration, and the sharing of ideas. The goal is to create an environment that amplifies Visa’s Leadership Principles and encourages operational excellence through best-in-class product development and a strong emphasis on delivering substantial value to clients.

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What is the hybrid work expectation for the Director, Flexible Interchange Program Product Management position at Visa?

The Director, Flexible Interchange Program Product Management position at Visa is designed to be hybrid, meaning that your days in the office will be flexible and coordinated with your hiring manager, fostering a balance between teamwork and remote work that enhances productivity and innovation.

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Common Interview Questions for Director, Flexible Interchange Program Product Management
Can you describe your experience with product management in the B2B payments space?

In your response, focus on specific examples where you've developed payment products, detailing your role in the product lifecycle from concept through commercialization. Highlight quantifiable outcomes that demonstrate your success in capturing market share or improving user experience.

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How do you define a successful product strategy?

Discuss your approach to defining product strategies, emphasizing the importance of understanding market needs, setting clear objectives, and aligning cross-functional teams to ensure the execution of the strategy leads to meaningful customer outcomes and business results.

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What approaches do you use to prioritize product features and enhancements?

Explain your prioritization framework, whether you use customer feedback, market research, or data analysis to inform your decisions. Provide an example where your prioritization led to a significant success or met a critical market need.

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How do you collaborate with technical teams during product development?

Share your experiences regarding effective communication with tech teams, including how you manage expectations, facilitate discussions to overcome challenges, and ensure that product specifications are understood and met throughout the development process.

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Describe a time when you had to influence stakeholders in a challenging situation.

Provide a situation showcasing your ability to navigate differing opinions or resistance. Detail the strategies you used to align stakeholders towards a common goal, emphasizing your communication skills and ability to build consensus.

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What metrics do you monitor to measure product performance?

Discuss the key performance indicators (KPIs) you consider vital for assessing product success, such as adoption rates, customer satisfaction scores, or revenue generated, and explain how these metrics inform your future product strategies.

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How do you ensure that your team is aligned with the company's vision and goals?

Explain how you communicate the company’s vision to your team, incorporating regular feedback sessions, alignment meetings, and performance reviews that ensure everyone understands and is motivated toward achieving the company’s goals.

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Can you provide an example of a product you launched successfully?

Outline the product launch process step-by-step, focusing on your role in the planning, execution, and post-launch evaluation. Highlight specific metrics that illustrate the product's impact on the business and your reflection on lessons learned.

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What innovative practices have you implemented in your previous roles?

Share examples of innovative strategies or practices you've introduced that improved product development or market responsiveness, demonstrating your creativity and ability to lead transformative changes.

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How do you approach onboarding new team members in a dynamic environment?

Discuss the onboarding techniques you value, emphasizing structured training, mentorship, and cultural integration strategies that help new hires align with team goals quickly and effectively, especially in a fast-paced setting.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 2, 2025

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