Director, Product- Client Strategy & Solutions - job 2 of 20

The Director, Product - Client Strategy & Solutions at Visa will oversee all client-facing activities with Super Regional and Regional issuing clients. This includes socializing Visa's product strategy and understanding client needs to define business requirements for new payment solutions. A core part of the role also involves collaborating with internal stakeholders, educating the sales team, and providing thought leadership on payment products to enhance client experiences.

Candidates looking to apply for the Director, Product - Client Strategy & Solutions at Visa should have extensive experience in product management, client strategy, and the payments industry. Strong communication and collaboration skills are essential, as well as the ability to work cross-functionally. A proven track record of influencing product development and driving client adoption of new payment solutions is highly valuable.

The impact of the Director, Product - Client Strategy & Solutions is significant, as this role is pivotal in shaping the payment solutions that meet the evolving needs of Visa’s Super Regional and Regional clients. By understanding client business challenges and effectively communicating Visa’s offerings, the director ensures successful adoption and integration of payment solutions, which enhances the overall performance and satisfaction of Visa's client base.

The Director, Product - Client Strategy & Solutions role at Visa is a hybrid position based in San Francisco, CA. Candidates can expect a mix of in-office work and remote responsibilities, with specific expectations for days spent in the office confirmed by the hiring manager during the interview process.

The Director of Client Strategy & Solutions will manage special projects across multiple clients, serving as the primary contact for key Visa product matters. Projects may focus on innovative payment solutions, education initiatives for sales teams, or efforts to enhance client understanding and adoption of Visa’s product offerings, ensuring alignment with the overall product roadmap.

In your response, emphasize specific projects where you've led product development initiatives in the payment sector. Highlight any achievements in driving adoption rates or improving product features based on client feedback, showcasing your understanding of both market and client needs.

Discuss your approach to gathering and analyzing client feedback, alongside market research. Talk about methodologies you use for prioritization, such as focusing on high-impact needs or assessing feasibility, and provide examples where you've successfully implemented this approach.

Share a specific instance where you engaged cross-functionally to align on product direction. Detail the challenges faced and how you facilitated communication or negotiations to ensure that client insights are integrated into product offerings.

Explain your strategies for building relationships, such as regular check-ins, feedback loops, and delivering thought leadership. Provide examples of how you’ve adapted offerings based on client feedback or market shifts to enhance satisfaction.

Outline your plan for developing a comprehensive training program that includes workshops, resources, and hands-on guides. Suggest the use of engaging presentations and real-world scenarios to enhance understanding and ease of communication between sales teams and clients.

Discuss trends in the payments industry, such as digital transformation, security concerns, and evolving regulatory landscapes. Emphasize your awareness of how these challenges affect clients and your strategic insights into overcoming them with innovative solutions.

Describe your process for systematically collecting and analyzing client feedback. Talk about how you translate this data into actionable insights that inform product design and delivery, possibly sharing specific outcomes that resulted from this process.

Identify key performance indicators relevant to product performance, such as adoption rates, transaction volumes, and client satisfaction scores. Discuss the importance of aligning these metrics with business goals to demonstrate the overall impact of the payment solution.

Emphasize your commitment to continuous learning through industry publications, networking events, webinars, and professional organizations. Mention any examples of how staying updated has helped you in your previous roles.

Share a detailed example of a product launch within the payments space, describing your role in the process, the strategies used for client engagement, the challenges faced, and the overall impact the product had on the market or clients.