Job details

Event Operations Specialist - job 17 of 19

Get a free resume review

Visa Corporate Technology Support has embarked on a significant transformation, rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy, we are aligning operational functions into a single area focused on providing world-class support. The Event Operations Specialist plays a crucial role in the planning, coordination, and execution of events. This position supports the Senior Event Operations Specialist and the Lead, Events and Video Production Specialist in ensuring seamless event operations. The Event Operations Specialist handles logistical details, provides on-site support, and ensures that all aspects of the event run smoothly and efficiently.

This role places the successful candidate at the forefront of end-user interactions. This position requires technical versatility, strong customer service skills, and the ability to work efficiently in a dynamic, fast-paced environment.

Key Focus Areas:

Exceptional Customer Service: Actively engage with end users, ensuring their issues and requests are addressed with professionalism, empathy, and efficiency.
Proactive Problem Solving: Identify issues before they escalate, using strong analytical and diagnostic skills to minimize downtime and ensure high-quality service delivery.
Technology Optimization: Continuously refine and improve support processes, adopt best practices, and seek opportunities to enhance the end-user computing environment.

Essential Functions

Event Planning Support:
- Assist in the development of detailed event plans, timelines, and checklists.
- Coordinate logistics, including vendor arrangements, equipment setup, and transportation.
- Assist in the preparation and management of event budgets.
- Help with site visits and inspections to evaluate venues and ensure they meet event specifications.

Vendor and Venue Coordination:
- Liaise with vendors for services such as catering, audio-visual equipment, and event staffing.
- Coordinate with venues to ensure all logistical requirements are met, including seating arrangements, lighting, and AV setups.
- Ensure all necessary permits and licenses are obtained for events.

Logistical Execution:
- Assist with the setup, execution, and breakdown of events, ensuring all elements are executed according to plan.
- Provide on-site support during events, handling technical and operational tasks.
- Oversee the setup and operation of AV equipment, including cameras, microphones, and lighting.
- Manage live streaming and video production elements, ensuring smooth and uninterrupted streaming.

Stakeholder Communication:
- Communicate effectively with internal teams, vendors, and venues to ensure alignment and support for events.
- Provide regular updates to the Senior Event Operations Specialist and Lead, Events and Video Production Specialist on event progress and any potential issues.
- Conduct pre-event briefings with stakeholders to review event plans and address any concerns.

Post-Event Analysis:
- Assist in conducting post-event evaluations, gathering feedback from stakeholders and attendees.
- Identify areas for improvement and suggest changes to enhance future events.
- Help prepare detailed reports on event performance, including metrics on attendance, engagement, and technical performance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site), with a general guidepost of being in the office 60% or more of the time based on business needs.

Average salary estimate

$62500 / YEARLY (est.)

min

max

$55000K

$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Event Operations Specialist, Visa

Join Visa Corporate Technology Support as an Event Operations Specialist in the vibrant city of Miami, where we are transforming how operational support is delivered to enhance user experience. In this exciting role, you will assist the Senior Event Operations Specialist and Lead, Events and Video Production Specialist in bringing events to life by planning, coordinating, and executing everything from logistics to on-site support. Your knack for customer service will shine as you engage with end users, ensuring all their requests are addressed with professionalism and efficiency. With your analytical mindset, you'll proactively solve problems, streamline processes, and enhance the technological environment to make every event a success. You will assist in crafting detailed event plans, coordinating with vendors for services like catering and audiovisual equipment, and managing everything from budget oversight to venue inspections. Being at the forefront of interaction means you’ll provide essential on-site support during events, handling operations that ensure everything runs smoothly. Plus, you’ll leverage your tech skills to manage AV setups and live streaming elements. The best part? This hybrid position offers the flexibility of working remotely and in the office, ensuring a work-life balance while you thrive in a dynamic workplace.

Frequently Asked Questions (FAQs) for Event Operations Specialist Role at Visa

What are the main responsibilities of an Event Operations Specialist at Visa Corporate Technology Support?

An Event Operations Specialist at Visa Corporate Technology Support plays a pivotal role in planning and executing various events. The main responsibilities include assisting in logistics such as vendor arrangements, equipment setup, and budget management, as well as offering on-site support to ensure everything runs smoothly. Communication with stakeholders, vendors, and internal teams is crucial to provide seamless event operations, and the specialist also conducts post-event evaluations to identify areas for improvement.