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Product Analyst, Unified Directory - job 17 of 19

You will step into a pivotal role driving a foundational Visa platform, where innovation and technological advancement are at the forefront of our mission. In this position, you will lead and shape the future of Visa’s unified directory, ensuring continued security and seamless customer experience across all use cases and credential types. The platform service you will be managing touches nearly every Visa cardholder and every Visa client and supports many other core services across Visa internally. This role is critical to position Visa to be the best way to pay in all digital environments. Drawing on strong background working with technical data products, you would work closely with your partners in technology and architecture to do the required research and drive requirements and backlog for the product. 

The ideal candidate will work with minimal guidance in a fast-paced, ambiguous work environment, and will have the ability to independently translate high-level guidance into detailed product requirements using a data-driven approach. The role requires an individual who can operate effectively in hands-on environments, take ownership of tasks, and deliver results without constant supervision. Analytical skills, technical acumen, and the ability to collaborate efficiently with technology partners are essential. The candidate should understand data products, be able to work with architects and developers to provide detailed product requirements, solve problems creatively, and analyze data to derive insights and make informed decisions.

Responsibilities:

  • Lead the product roadmap and requirements for the Unified Directory: Define a compelling roadmap that enhances credential enrollment and retrieval, improves reliability, and builds critical infrastructure with clear benefits to our end clients and customers
  • Define the requirements for ever evolving data model for Unified Directory
  • Product Delivery: Ensure the Directory is flexible, modular, and future proof to new data elements and experience use case it must serve.
  • Define and track key success metrics for Unified Directory.
  • Summarize data insights that resonates with diverse audiences who may or may not be deep into the details.
  • Work with data governance, legal & privacy teams to understand the contractual data rights for new data sources in each market for the use cases.
  • Work with stakeholders across various geographical regions and Visa product teams to understand their specific needs from the product and provide articulate data insights.
     

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$95000 / YEARLY (est.)
min
max
$80000K
$110000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Product Analyst, Unified Directory, Visa

As a Product Analyst for Unified Directory at Visa in Ashburn, you're stepping into a role that's all about shaping the future of a vital platform. This position is not just any job; it's an opportunity to drive innovation in a fast-paced environment where security and seamless customer experiences are essential. You'll be managing the unified directory, which serves almost every Visa cardholder and client, making your work impactful on a global scale. We're looking for someone with a strong background in technical data products who can work independently within a dynamic setting. Your role involves close collaboration with technology and architecture teams to transform high-level objectives into detailed product requirements. Think of yourself as the bridge connecting complex data insights to actionable strategy! You'll need to define a robust product roadmap that enhances credential enrollment, improves reliability, and builds essential infrastructure all while tracking success metrics and adapting to new data models. Your analytical skills will shine as you summarize insights for varied audiences, ensuring clarity across different levels of technical understanding. Additionally, you'll collaborate with data governance and legal teams to navigate the landscape of data rights across different markets. Join us at Visa and be part of a team that's committed to redefining how we pay in digital environments, where your impact can be felt far and wide!

Frequently Asked Questions (FAQs) for Product Analyst, Unified Directory Role at Visa
What responsibilities do I have as a Product Analyst for Unified Directory at Visa?

As a Product Analyst for Unified Directory at Visa, you will be responsible for leading the product roadmap, defining requirements for the data model, and ensuring successful product delivery by maintaining a flexible and modular directory. You'll track key success metrics and work with various stakeholders to gather insights and provide data-driven solutions. Your role is critical in enhancing credential enrollment and ensuring a seamless experience for Visa cardholders worldwide.

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What qualifications are required for the Product Analyst position at Visa?

To excel as a Product Analyst for Unified Directory at Visa, candidates should ideally have a strong background in data products, analytical skills, and experience collaborating with technology teams. You should be comfortable operating in a fast-paced and ambiguous environment while independently translating ideas into actionable tasks. Familiarity with data governance and understanding the legal aspects of data use in various markets would also be beneficial.

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How does the Product Analyst role at Visa contribute to customer experience?

The Product Analyst role for Unified Directory at Visa plays a crucial part in enhancing the overall customer experience by ensuring that the directory is reliable and caters to various credential types. By defining a compelling product roadmap and tracking success metrics, you'll help improve credential enrollment and retrieval processes, ultimately promoting a seamless payment experience for Visa's global customer base.

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What skills are essential for a successful Product Analyst at Visa?

For a successful Product Analyst at Visa, essential skills include strong analytical abilities, technical acumen, and effective communication skills. You must be adept at summarizing complex data insights for diverse audiences and collaborating closely with technology partners to develop detailed product requirements. As the role requires independence and creativity, problem-solving skills will also be critical.

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Is the Product Analyst for Unified Directory position at Visa a hybrid role?

Yes, the Product Analyst for Unified Directory position at Visa is indeed a hybrid role. The specific expectations for in-office days will be confirmed by your Hiring Manager, offering a blend of remote work flexibility while still engaging with teams in-person to facilitate collaboration and innovation.

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Common Interview Questions for Product Analyst, Unified Directory
Can you describe your experience with data products relevant to the Product Analyst role?

When answering this question, highlight your previous roles where you've engaged with data products. Discuss specific projects, the types of data models you worked with, and how your insights impacted product decisions. Showcase your analytical skills and ability to translate complex data into actionable strategies, which align with the responsibilities at Visa.

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How do you approach defining a product roadmap?

Explain your strategic process in defining a product roadmap by discussing how you gather stakeholder input, prioritize features based on customer needs, and incorporate data-driven insights. Touch on how you would ensure the roadmap remains flexible and adaptable to evolving requirements, akin to the expectations at Visa.

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What metrics do you consider key to measure the success of a product?

Share your understanding of various success metrics relevant to a Product Analyst role. Discuss key performance indicators such as user engagement, conversion rates, and reliability metrics. Tailor your response to reflect the goals of the Unified Directory at Visa, emphasizing how specific metrics would improve credential enrollment and user experiences.

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How do you ensure clarity when summarizing data insights for diverse audiences?

Demonstrate your communication skills by explaining how you adapt presentations and reports according to the audience's level of technical understanding. Provide examples of how you’ve successfully conveyed complex insights in a simple, engaging manner, ensuring all stakeholders grasp the key takeaways, which is critical for the success of the product at Visa.

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Describe an experience where you successfully collaborated with technical teams.

Think of a specific project where collaboration with technology or architecture teams resulted in successful product outcomes. Describe your role in communicating requirements, addressing challenges, and how your contributions facilitated a smooth workflow. Highlighting this experience shows your capability to work effectively within teams, as expected at Visa.

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How would you handle challenges in a fast-paced work environment?

Share a specific example of a challenging situation you faced in a fast-paced environment, detailing your approach in problem-solving and time management. Emphasize your ability to remain focused under pressure while delivering results, as this is crucial to fulfilling the dynamic demands of the Product Analyst position at Visa.

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What tools or methodologies do you use in product development?

Discuss any frameworks, methodologies, or tools you’ve employed in product development, such as Agile or Scrum. Explain how these approaches can enhance collaboration, efficiency, and product delivery timelines, and relate your experience to the needs for the Unified Directory at Visa.

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How do you gather and incorporate feedback into product improvements?

Detail your approach to collecting feedback from users and stakeholders. Discuss methods like surveys, interviews, or usability testing, and how you integrate this feedback into product iterations. By showcasing your commitment to continuous improvement, you'll align with Visa's focus on enhancing customer experiences.

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Explain how you would work with legal and governance teams regarding data rights.

Clarify your understanding of the importance of data rights and compliance by describing your experience working with legal and governance teams on data issues. Provide examples of how you’ve navigated contractual data rights in past roles, ensuring that you can address similar responsibilities in the Product Analyst position at Visa.

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What steps would you take to ensure that the Unified Directory is future-proof?

Discuss your vision for maintaining a future-proof directory, focusing on adaptability to new data elements and use cases. Highlight your strategies for continuous assessment of industry trends, technology advancements, and user needs to ensure the product remains relevant and effective, which mirrors Visa's dedication to innovation.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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