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Senior Manager - Product Lifecycle Management, Value-Added Services - job 20 of 20

Position: Senior Manager - Product Lifecycle Management, Value-added Services

Reports to: Director - Product Lifecycle Management, Value-added Services

Job Summary: 

The Senior Manager, Product Lifecycle Management (PLM) will oversee the implementation and continuous improvement of the PLM framework across the Value-Added Services portfolios. This role involves designing, documenting, and maintaining PLM standards and processes, ensuring product managers have the knowledge, resources, tools and support needed to excel. The Senior Manager will also collaborate closely with cross-functional teams to align PLM best practices and drive product development quality, market-readiness and consistency. Strong strategic thinking, organizational skills, and the ability to influence and collaborate are essential.

Key Responsibilities:

Product Lifecycle Management Excellence:

  • Collaborate on the formulation and execution of the PLM strategy and roadmap.
  • Support change management, communication, and engagement initiatives across product management and cross-functional teams.
  • Assist in designing and implementing a comprehensive PLM framework, including governance, metrics, processes, tools, and templates.
  • Help establish and maintain PLM standards, methodologies, and PLM resources
  • Develop and track metrics and KPIs to measure PLM effectiveness.
  • Build and manage a knowledge management system for sharing PLM insights.

Learning & Development:

  • Support the design and delivery of PLM training programs integrating the needs of different business units, regions and career stages.
  • Co-create onboarding and certification programs for new product managers.
  • Facilitate mentorship programs, knowledge-sharing sessions, workshops, and PLM community events.
  • Inform the development of a career frameworks and growth paths for product managers.

Process and Service Design:

  • Develop PLM-related artifacts including personas, journey maps, process flows, instructional material, and templates.
  • Document key processes, forums, and metrics for each phase of the PLM framework.
  • Support the implementation of the PLM governance model and decision-making framework.
  • Participate in the global effort to automate each phase of the framework.
  • Produce insights, analyses, and recommendations to improve the PLM process.
  • Lead ad-hoc strategic and operational projects related to product lifecycle management.

Leadership & Stakeholder Management:

  • Partner with product leaders to ensure PLM initiatives drive meaningful impact.
  • Work with cross-functional teams to align on PLM best practices and processes.
  • Build relationships with external PLM communities to bring best practices into the organization.
  • Support leadership reporting on PLM effectiveness and improvement initiatives.
  • Coach product leaders on best practices within their teams.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager - Product Lifecycle Management, Value-Added Services, Visa

Are you ready to take your career to the next level? At our San Francisco office, we are seeking a creative and strategic Senior Manager - Product Lifecycle Management, Value-Added Services to join our dynamic team. In this pivotal role, you will oversee the implementation and ongoing enhancement of our PLM framework, ensuring that our product managers have all the tools, resources, and support they need to thrive in their roles. Your duties will include designing and documenting PLM standards and processes while collaborating closely with various cross-functional teams to drive consistency and quality in product development. Your strong organizational and strategic thinking skills will be vital as you help shape our PLM strategy and roadmap, manage change effectively, and facilitate communication across different departments. You will also play a significant role in the design and delivery of innovative training programs, making sure our teams are equipped with the knowledge and skills to succeed. Whether you are developing PLM-related artifacts or leading community-building events, your efforts will directly impact our product lifecycle management initiatives. Join us at the forefront of PLM excellence and make a meaningful difference in our company’s success!

Frequently Asked Questions (FAQs) for Senior Manager - Product Lifecycle Management, Value-Added Services Role at Visa
What are the main responsibilities of a Senior Manager - Product Lifecycle Management, Value-Added Services?

As a Senior Manager - Product Lifecycle Management, Value-Added Services, you will oversee the entire PLM framework implementation, focusing on standards, processes, and continuous improvement. Your key responsibilities include collaborating on the PLM strategy, managing change initiatives, designing training programs, developing PLM artifacts, and building relationships with cross-functional teams to enhance product development quality.

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What qualifications are needed for the Senior Manager - Product Lifecycle Management role?

To succeed as a Senior Manager - Product Lifecycle Management, Value-Added Services, you typically need a strong background in product management, extensive experience in PLM practices, excellent strategic thinking, and leadership abilities. A relevant degree in business or a related field is also beneficial, alongside strong organizational and communication skills.

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How does the Senior Manager - Product Lifecycle Management collaborate with other teams?

In the role of Senior Manager - Product Lifecycle Management, Value-Added Services, collaboration is key. You will work with cross-functional teams to align best practices, ensure adherence to PLM standards, and support product leaders in driving impactful initiatives that enhance product development and market readiness.

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What kind of projects will a Senior Manager - Product Lifecycle Management be involved in?

As a Senior Manager - Product Lifecycle Management, Value-Added Services, you will lead various strategic and operational projects related to PLM. This may include documenting processes, developing metrics for PLM effectiveness, and participating in global efforts to automate the PLM framework, ensuring your contributions drive measurable improvements.

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What leadership qualities are essential for a Senior Manager - Product Lifecycle Management?

The Senior Manager - Product Lifecycle Management, Value-Added Services will benefit from strong leadership qualities including the ability to influence and motivate others, facilitate mentorship programs, and foster a collaborative environment. Establishing relationships with product leaders and external PLM communities will also be crucial in driving the organization towards PLM excellence.

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Common Interview Questions for Senior Manager - Product Lifecycle Management, Value-Added Services
Can you describe your experience with product lifecycle management?

When answering, share specific examples of your previous roles in PLM, detailing the frameworks you implemented. Highlight measurable outcomes that demonstrate your ability to improve processes and collaboration across teams.

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How do you manage cross-functional collaboration in PLM initiatives?

Discuss your approach to fostering teamwork, including any strategies you've used to ensure all stakeholders are aligned. Emphasize communication techniques and tools that have supported your collaborative efforts.

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What metrics have you used to evaluate PLM effectiveness?

Mention specific metrics such as time-to-market, product quality indicators, or customer feedback that you've tracked. Share how these metrics have informed your PLM strategy and led to successful improvements.

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How do you prioritize process improvements in PLM?

Discuss your approach to identifying key pain points and how you prioritize initiatives based on their potential impact. Provide examples of how you have successfully led process improvements in past roles.

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Can you give an example of a successful training program you developed for PLM?

Share details about a particular training initiative you spearheaded, outlining the objectives, execution, and outcomes. Emphasize the role this program played in boosting the capabilities of product managers.

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Describe your approach to change management in PLM.

Explain your strategies for managing resistance to change, including communication, engagement, and training. Offer an example of how you successfully navigated a significant change in the PLM process.

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How do you stay current on PLM trends and best practices?

Talk about the resources, communities, or training you utilize to keep up-to-date with PLM innovations. Mention how you apply these insights to improve your organization's PLM approach.

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What role does mentoring play in your management style?

Explain your commitment to mentorship and how you have structured programs to support the growth of product managers. Provide examples of how mentoring has positively impacted team dynamics and success.

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How would you handle conflict between teams regarding PLM processes?

Discuss your conflict resolution skills and provide an example of how you've successfully navigated disagreements. Highlight your ability to facilitate constructive discussions and achieve a consensus.

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What challenges have you faced in PLM, and how did you overcome them?

Share a specific challenge related to PLM and detail the steps you took to address it. Emphasize the lessons learned and how those experiences have informed your approach to future challenges.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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April 2, 2025

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