Director, Product- Client Strategy & Solutions - job 15 of 20

The Director, Product - Client Strategy & Solutions at Visa is responsible for engaging clients within the Super Regional and Regional segments, socializing Visa's product strategies, and translating client business needs into actionable product requirements. This includes collaborating with product development teams and educating the sales organization, ensuring a unified approach to Visa's product offerings.

Candidates for the Director, Product - Client Strategy & Solutions position at Visa should possess a solid background in product management or client solutions, with significant experience in the payments industry. A deep understanding of client business needs, strategic thinking skills, and strong collaboration abilities are essential for success in this role.

The Director, Product - Client Strategy & Solutions influences Visa's product roadmap by leveraging client feedback and engaging in ongoing dialogues with clients to understand their challenges and opportunities. This voice of the client approach informs product development priorities and ensures that offerings align with market demands.

The Director, Product - Client Strategy & Solutions oversees special projects that span various clients, focusing on how Visa's payment solutions can be effectively implemented to meet unique client needs. This involves leading cross-functional teams to deliver successful outcomes and drive product adoption.

The position of Director, Product - Client Strategy & Solutions at Visa is hybrid, allowing flexibility between working in the San Francisco office and remote work. The collaborative nature of Visa's culture promotes teamwork and innovation, making it an engaging environment for all team members.

When answering this question, highlight specific experiences where you defined or executed a product strategy, focusing on how you identified client needs and aligned those with business goals.

Discuss your approach to gathering client feedback and insights, emphasizing the strategies you use to balance multiple client requirements while maintaining a clear focus on overarching business objectives.

Refer to methods you've used—such as training sessions, workshops, or communication tools—that effectively empower sales teams by deepening their understanding of how to pitch Visa's products to clients.

Explain your conflict-resolution process, which should involve active listening, identifying mutual goals, and employing collaborative strategies to reach a consensus that serves both client interests and company objectives.

Define which KPIs you prioritize, such as client adoption rates, payment volume increases, and customer satisfaction scores, and illustrate how you've used these metrics to inform product development.

Share a detailed story of a project where your leadership resulted in measurable success, focusing on your role, the challenges faced, and the ultimate outcomes related to client satisfaction and product adoption.

Talk about your commitment to continuous learning through industry reports, networks, and attending conferences, and how this knowledge benefits your approach in shaping Visa's product offerings.

Provide insights into current trends and challenges in the payment industry, suggesting thoughtful strategies for addressing such issues, positioning Visa as a proactive leader in responding to market changes.

Mention a specific situation where client feedback turned into action steps, resulting in product enhancements that met client needs, underscoring the importance of client voices in product strategy.

Outline your communication and collaboration strategies to ensure all stakeholders, including clients and internal teams, are aligned throughout the product development process, helping to mitigate development risks and enhance product outcomes.