Software Engineer - Microsoft Dynamics CRM (Hybrid/Onsite)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) CRM Technology team and is responsible for managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions.

The candidate will work as part of the CRM team to build and support applications to improve the effectiveness and efficiency of the Microsoft Dynamics CRM business function. This role will participate in design, development, testing and support of CRM applications and ensure successful delivery of business capabilities. The ideal candidate will bring strong experience in developing technical solutions in CRM area.

Essential Functions

• Design, develop, test, document, deploy, and support high quality technical solutions on Microsoft Dynamics 365 CRM Platform.

• Integrate MS Dynamics 365 CRM with other applications using Realtime or batch integrations or building custom solutions using webservices.

• Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design.

• Able to work on multiple projects and initiatives simultaneously with different/competing timelines and demands.

• Flexible to work on Project Implementations, Operations and Support activities.

• Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels

• Coordinate with other developers and stakeholders for providing technical solutions for implementation and support related needs including working on a wide variety of tasks spanning the full application development life cycle and maintenance.

• Own critical Visa applications/services necessitating in coordination with teams in different time zones, including during non-standard hours as necessary.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications
2 or more years of work experience
BS in computer science or related field
4-7 years of overall technical experience is preferred.
1-3 years of experience in implementing Microsoft Dynamics CRM 365 product.
Experience in implementing CRM integrations to other systems using web services.
Very Strong .Net and JavaScript skills.
Experience with C# or Visual Basic, Visual Studio, Web Services, and the CRM SDK is required.
Experience extending Dynamics CRM Plugins, Custom Workflows & Actions using .Net components & SQL.
Significant experience in development and support of CRM applications.
Experience in building database queries and procedures.
Excellent process orientation, planning, organizational and problem-solving skills.
Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills.
Demonstrated ability to solve complex software development issues.
Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.
Excellent process orientation, planning, organizational and problem-solving skills.
Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills.
Driven and self-motivated, work creatively to solve challenging problems.
Willingness to work with different technologies.
Proactive thinking with a ‘can do’ attitude and have out-of-box thinking attitude.
Experienced in collaborating with medium to large development teams distributed worldwide.
Should have strong hands-on experience on data migration.
Customer Service Workspace (CSW) application experience with Genesys integration is nice to have.
SQL Server and DB Knowledge.
Microsoft Dynamic Copilot
Azure Function/services.
Power Automate and power Apps.
A team player but can work independently too.
Multi-tasking and time-management skills, with the ability to prioritize tasks.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 84,600.00 to 119,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.