Sr. Manager, Events and Video Production Operations - job 16 of 20

The Sr. Manager, Events and Video Production Operations at Visa is responsible for leading the Events and Video Production Support team, overseeing the planning, execution, and post-event analysis of all events. This includes ensuring effective collaboration with Executive IT and external vendors, managing team dynamics, and developing strategies for high-quality event support.

Candidates for the Sr. Manager, Events and Video Production Operations position at Visa should have strong customer service skills, technical versatility, and experience in team management. Additionally, a background in event operations or video production and the ability to work in a fast-paced environment are essential qualifications for this role.

The Sr. Manager, Events and Video Production Operations ensures customer satisfaction at Visa by actively engaging with end users, addressing their concerns professionally, and implementing strategies that focus on proactive problem-solving and process optimization to enhance service delivery.

Collaboration is crucial for the Sr. Manager, Events and Video Production Operations role at Visa as it involves working with Executive IT on high-profile executive events and coordinating with external vendors. This collaboration ensures technical readiness and seamless execution, which are paramount for impactful events.

To succeed as a Sr. Manager, Events and Video Production Operations at Visa, candidates should possess strong leadership and communication skills, analytical abilities for troubleshooting, and the capability to optimize technology for event production. Additionally, adaptability and a customer-centric approach are vital.

When managing a team as a Sr. Manager in Events and Video Production Operations, I emphasize fostering a collaborative culture, setting clear expectations, and providing regular feedback to help team members grow. I also ensure that the team feels empowered to share their ideas and contribute to our collective success.

Absolutely! In a previous role, I managed a large-scale event where technical issues arose unexpectedly. I quickly adapted by coordinating closely with my team and external vendors to troubleshoot the problem on the spot while keeping stakeholders informed. This experience taught me the importance of remaining calm under pressure and focusing on solutions.

My strategy for effective vendor management involves establishing clear communication channels, defining SLAs upfront, and regularly reviewing vendor performance. Building strong relationships with vendors also allows for greater collaboration and ensures they understand our expectations for service quality.

To ensure that events meet organizational standards for quality, I establish a checklist of criteria that aligns with our brand identity and audience expectations. This includes pre-event planning, running rehearsals, gathering team feedback post-event, and continuously refining our processes based on lessons learned.

I find project management tools like Trello or Asana essential for organizing event logistics, along with video production software such as Adobe Premiere and streaming platforms for live broadcasting. Keeping current with the latest technologies helps enhance our operations significantly.

Success in event production is measured through various KPIs, including attendee satisfaction surveys, post-event engagement metrics, and objective feedback from stakeholders. Analyzing these metrics helps inform future improvements and ensures we continually raise our standards.

I adopt a proactive approach by analyzing past event challenges, forecasting potential issues based on event type and scale, and developing contingency plans. Regular check-ins with the team before events also facilitate early identification of risk factors.

Handling a dissatisfied customer involves active listening to ascertain their concerns, validating their feelings, and proposing immediate solutions. Follow-up communication after the event ensures the customer feels valued and that we are committed to their satisfaction.

To stay updated with trends, I regularly attend industry conferences, participate in webinars, and follow thought leaders in event production on social media. Networking with peers and exploring new tools also helps me grasp evolving best practices.

Customer service is paramount in the Sr. Manager, Events and Video Production Operations role because events reflect an organization's brand and dedication to quality. Exceptional customer service fosters trust and loyalty, ultimately enhancing the audience's overall experience.