Floor Manager 40h

As a Floor Manager at COS, your key responsibilities include leading a team of sales assistants to achieve high standards of service, providing customers with personalized service through expert styling advice, analyzing sales data with your Store Manager to enhance department performance, and overseeing daily store operations. You'll also play a significant role in recruiting new talent and ensuring their effective onboarding and training process.

To qualify for the Floor Manager position at COS, candidates should have prior retail or customer-facing experience, along with a strong understanding of what makes an excellent customer experience. Fluency in Greek and English is essential, and candidates should embody teamwork, motivation to lead, and an ability to adapt to changing customer needs.

Essential skills for a Floor Manager at COS include strong leadership capabilities, excellent communication, and interpersonal skills. Candidates should also prioritize multitasking and be results-focused while fostering a positive work environment. Being self-aware and able to give constructive feedback is crucial for supporting team development.

As a Floor Manager at COS, you'll enjoy a range of attractive benefits, including a 25% staff discount on all COS and H&M Group brands, enrollment in the H&M Incentive Program, and numerous development opportunities. You'll also be part of a diverse and inclusive workplace dedicated to personal and professional growth.

The working environment for a Floor Manager at COS is collaborative and dynamic. You’ll work alongside a passionate team in a setting that values diversity, inclusivity, and innovation. The role involves interacting with both customers and team members, fostering a positive atmosphere, and presenting opportunities to improve processes and customer experiences.

To ensure a high level of customer service, I emphasize training my team on the importance of product knowledge and styling advice, and I constantly encourage them to engage positively with customers. I also implement regular feedback sessions to identify areas of improvement and celebrate our successes in delivering great service.

In my previous roles, I have successfully led teams by setting clear goals and expectations. I've adopted a role of mentorship, focusing on empowering team members with responsibilities that align with their strengths while providing constructive feedback to nurture their growth.

In challenging interactions, I focus on listening to the customer's concerns without interruption. Acknowledging their feelings and providing solutions shows empathy. I also involve my team in these scenarios for additional support, ensuring we resolve the issue effectively.

I utilize various analytical tools to track sales data, reviewing trends and customer feedback. This helps me identify which products work well and which need adjustment. Collaborating with the Store Manager, we develop targeted strategies to enhance sales performance in under-performing areas.

During busy periods, I prioritize tasks by assessing their urgency and impact on the customer experience. I delegate responsibilities to my team based on their strengths and capabilities, ensuring that we maintain operation efficiency while delivering excellent service.

I had a team member who struggled with customer interactions. I initiated one-on-one coaching sessions that focused on communication skills and product knowledge. Over time, their confidence grew and they transformed into one of our top performers, subsequently mentoring new hires.

I implement a combination of incentives and recognition programs alongside regular team meetings that celebrate our achievements. By creating a positive and collaborative work environment, I empower staff to share their ideas and feel valued for their contributions.

In the absence of the Store Manager, I would ensure that all operations run smoothly by guiding the team, maintaining daily routines, and addressing any immediate challenges. I’d prioritize open communication with the staff and ensure that we consistently deliver great service.

I actively seek out industry news, participate in webinars, and engage with professional communities. Networking with other professionals also provides insights on emerging trends and customer preferences, which I bring back to the team.

I want to work as a Floor Manager at COS because I resonate with the brand's commitment to exceptional customer experiences and quality design. I am excited about the opportunity to lead a team in a dynamic environment where creativity and collaboration drive sales and enhance customer satisfaction.