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Sr. Systems Engineer, Virtualization - job 19 of 30

The Sr. Systems Engineer is an individual contributor responsible for applying skills and knowledge to perform specified support functions. As part of the team - will be responsible for supporting critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. Knowledge of production support processes such as incident/change/problem management, call triaging, and escalation procedures.

Essential Job Functions and Responsibilities: 

Installation, configuration, maintenance, and troubleshooting of Windows 2012, 2016, 2019, and CORE servers and related SOE software packages
Windows Core administration, command line remote administration, scripting critical for large deployments and consistent configuration
ESXi, vSphere systems administration and support including vMotion, HA, DRS, vCenter Operations Manager, vCenter Service Manager, vCenter Configuration Manager, Site Recovery Manager
Microsoft Hyper-V systems administration at the hypervisor level as well as virtual server, high available configuration, mitigating troubleshooting services, rapid return to service in the event of an outage
Scripting, automation, and Self-Service related experience necessary
Security Remediation process (vulnerability assessment and patch management)
Administration of Microsoft System Center Configuration Manager (SCCM) for software updates & patches deployment
Identify automation/innovation opportunities in BAU environment and create tools/scripts to automate and schedule routine administration tasks
Need some basic understanding of SDS, SAN, and NAS storage environment
Basic support of hard component platforms, (HPE C7000 & DELL CMC chassis enclosures)
Manage and support at least 2 of the following third-party monitoring and automation tools: Netcool, Splunk, BMC Patrol, Opnet, BMC Blade logic, BMC BAO. Ansible
BAU operational support of Wintel infrastructure with sound knowledge of ITIL v4 processes such as Incident, Change, Problem, and Release Management
Work with other Disciplines to develop Infrastructure Building Blocks based Reference Architectures and standards that can be offered as services to our customers
This position requires a dynamic, hard-working and ambitious individual, with excellent oral and written communication skills
Candidates will possess interpersonal skills and have experience working in Medium to Large enterprise operational environments
Assist in change management processes
Improve the efficiency and help standardize current processes
Respond to and resolve incident and problem tickets
Document and thoroughly understand the application architecture, system configuration across platforms and interface with various systems and use this knowledge effectively to resolve issues
Work closely with customer support team to communicate the root cause of the outage, duration and recommendations or steps to resolve issues
Participate in Service Improvement Meetings after an application outage
Respond to general inquiries
Document the incident in the tracking tool
Vendor contact for routine, documented incidents as well as operational problems
Provide assistance as required in analyzing the trends and suggesting long-term and short-term improvements.


This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$115000 / YEARLY (est.)
min
max
$100000K
$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Systems Engineer, Virtualization, Visa

Join our team as a Sr. Systems Engineer, Virtualization at our vibrant Ashburn office! In this role, you'll be the backbone of our critical application support, ensuring everything runs smoothly through your expertise in installation, maintenance, and troubleshooting of Windows servers like 2012, 2016, and 2019. You're the type of person who thrives on automation projects, diving into scripting and root cause analysis so we can proactively tackle issues before they arise. Your skills will shine as you manage ESXi and vSphere systems—think vMotion and HA—for swift and reliable virtualization support. You should also have a good grasp of Microsoft Hyper-V and System Center Configuration Manager (SCCM) to streamline software updates. Working closely with various teams, you’ll be involved in creating Infrastructure Building Blocks that elevate our service offerings. On most days, you'll toggle between being onsite and remote since we offer a hybrid workplace that fosters collaboration. We seek a dynamic individual with excellent communication skills and a knack for improving processes, all while adhering to ITIL v4 standards. If you're passionate about driving efficiency in a medium to large enterprise environment through innovative solutions and teamwork, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Sr. Systems Engineer, Virtualization Role at Visa
What responsibilities does the Sr. Systems Engineer, Virtualization at Ashburn have?

The Sr. Systems Engineer, Virtualization at Ashburn is responsible for supporting critical applications by performing proactive maintenance activities, root cause analysis, and remediation. This role involves installation, configuration, and troubleshooting of various Windows server versions, managing ESXi and vSphere systems, and ensuring the administration of Microsoft Hyper-V. Additionally, the engineer will engage in automation initiatives and work closely with other departments to establish reference architectures.

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What qualifications are necessary for the Sr. Systems Engineer, Virtualization position in Ashburn?

Candidates for the Sr. Systems Engineer, Virtualization role in Ashburn should have a solid understanding of Windows server administration, ESXi, and vSphere. Familiarity with Microsoft Hyper-V and experience with patch management and security remediation are essential. Additionally, candidates should possess scripting capabilities, knowledge of ITIL v4 processes, and experience working in medium to large enterprise environments.

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Are there opportunities for career advancement as a Sr. Systems Engineer, Virtualization at the company in Ashburn?

Yes, there are ample opportunities for career advancement for a Sr. Systems Engineer, Virtualization in Ashburn. The role allows engineers to work collaboratively with various disciplines, develop innovative solutions, and engage in service improvement processes, all of which can lead to further growth within the organization.

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Is the Sr. Systems Engineer, Virtualization role in Ashburn a remote position?

The Sr. Systems Engineer, Virtualization position in Ashburn is a hybrid role, allowing employees to work both remotely and in the office. Employees are expected to be in the office for 2-3 set days a week, with flexibility based on business needs. This hybrid setup promotes collaboration while providing a comfortable work-life balance.

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What tools and technologies should the Sr. Systems Engineer, Virtualization be familiar with?

The Sr. Systems Engineer, Virtualization should be adept with tools like Microsoft System Center Configuration Manager (SCCM), ESXi, vSphere, and Microsoft Hyper-V. Experience with automation tools such as Ansible, as well as third-party monitoring solutions like Netcool and Splunk, would be beneficial. Familiarity with storage environments, including SDS, SAN, and NAS, is also an advantage.

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Common Interview Questions for Sr. Systems Engineer, Virtualization
How do you prioritize tasks when managing multiple incidents at once?

When prioritizing tasks, I assess the criticality of each incident based on business impact, urgency, and the resources required. I utilize ITIL practices to categorize incidents efficiently, ensuring that high-impact issues are resolved first while keeping stakeholders informed.

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What experience do you have with Windows server troubleshooting?

I have extensive experience troubleshooting Windows servers, involving analyzing logs, identifying bottlenecks, and applying system updates. I approach troubleshooting methodically, utilizing tools and commands to pinpoint issues while keeping documentation for future reference.

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Can you explain your process for scripting automated tasks?

My process for scripting involves initially identifying repetitive tasks that can benefit from automation. I then choose the appropriate scripting language, create scripts, and rigorously test them to ensure they execute correctly before implementing them in a live environment.

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Describe your experience working with virtualization technologies such as ESXi and vSphere.

I have managed ESXi and vSphere systems extensively, handling tasks like VM provisioning, setting up vMotion, and ensuring HA configurations are optimized. My experience includes monitoring system performance through vCenter Operations Manager for proactive management.

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What steps do you take during a root cause analysis?

During a root cause analysis, I gather data surrounding the incident, review logs, and utilize monitoring tools to identify patterns. Collaborating with team members helps shed light on the issue, and I follow a structured approach to validate findings, ensuring robust documentation for future reference.

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How do you handle change management processes?

I handle change management by following established protocols to assess the risks versus benefits of proposed changes. I ensure all changes are documented, reviewed, and approved while coordinating with the affected parties to minimize impact during implementation.

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What is your approach to vulnerability assessment and patch management?

My approach to vulnerability assessment includes conducting regular scans and audits of systems. I categorize vulnerabilities based on severity and prioritize patch management to ensure systems are secure. I also schedule patches during maintenance windows to minimize disruption.

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How would you communicate complex technical issues to non-technical stakeholders?

To communicate complex technical issues to non-technical stakeholders, I focus on simplifying language and using relatable analogies. I emphasize the issue's impact on business operations and provide clear, actionable recommendations to resolve the problem.

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Can you describe a time you implemented a successful automation solution?

One time, I created an automation solution that handles routine tasks such as server monitoring and reporting. This not only saved time but also improved accuracy significantly, allowing my team to focus on more strategic initiatives.

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What considerations do you have when documenting system configurations?

When documenting system configurations, I ensure precision and clarity. I include detailed information about each component, settings, and operational dependencies. Documentation is kept up-to-date to facilitate ease of access for team members and future reference.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

9748 jobs
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Full-time, hybrid
DATE POSTED
April 3, 2025

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