Technical Program Manager - job 15 of 22

As a Technical Program Manager at Visa U.S.A. Inc, your core responsibilities include managing large-scale technology initiatives through effective program management and technical integration. You'll partner with key stakeholders across technology and other functions to drive program activities, ensure timely updates for executive management, and oversee budgets, forecasts, and schedules. Additionally, you will lead a team of project leads and provide oversight and direction on program-level guidance, supporting strategic initiatives aimed at expansion and transformation.

Visa U.S.A. Inc requires applicants for the Technical Program Manager position to have a Bachelor’s degree in Computer Science, Computer Engineering, or a related field with at least 5 years of progressive experience in a technology-related role. Alternatively, candidates may possess a Master’s degree in the same fields and 2 years of relevant experience. Strong technical knowledge, management skills, and the ability to navigate complex environments are crucial for this role.

Yes! The Technical Program Manager position at Visa U.S.A. Inc may allow for partial telecommuting. This flexibility supports a healthy work-life balance, enabling you to manage both your professional responsibilities and personal commitments effectively.

In your role as a Technical Program Manager, you will contribute to Visa U.S.A. Inc’s global expansion by supporting key strategic initiatives, including new site buildouts, workforce transformation efforts, and M&A integrations. Your expertise will guide teams through the complexities of entering new markets, ensuring that projects align with Visa's overarching goals for growth and innovation.

To be successful as a Technical Program Manager at Visa U.S.A. Inc, essential skills include strong project management abilities, exceptional communication, and collaboration skills, a solid understanding of technical concepts, and a knack for risk management. You should also have experience in budget management and possess analytical skills to track progress against schedules and forecasts effectively.

In responding to this question, highlight specific projects you've managed, detailing your role and responsibilities. Emphasize how you kept stakeholders engaged, managed risks, and ensured projects met their goals within scope and schedule.

It's important to explain your approach to prioritization, such as using a project management framework or tools. Give examples of how you've balanced multiple tasks and ensured key deadlines were met, while still remaining flexible when unforeseen challenges arose.

Discuss the importance of clear communication and regular updates. Mention strategies like holding steady status meetings, using visual project management tools, and fostering an open dialogue to understand their concerns and expectations.

Share a specific instance where conflict arose, how you identified the issues, and the steps you took to mediate a solution. Focus on your communication skills and how you fostered collaboration among team members.

Discuss specific tools you have experience with, such as Jira, Trello, or MS Project. Explain how you've utilized these tools to streamline workflows, manage timelines, and improve communication among teams.

Provide insights on the metrics and KPIs you consider when evaluating success, such as project ROI, meeting deadlines, stakeholder satisfaction, and how you gather and analyze feedback post-project.

Describe your risk management process, including identifying potential risks, assessing their impact, and the strategies you implement to mitigate them. Highlight a time you successfully navigated a risk that could have derailed a project.

Talk about your commitment to fostering a supportive environment by offering mentorship, providing opportunities for professional development, and encouraging continuous learning to help team members achieve their career goals.

Detail an agile transformation you've been a part of, describing your role, the challenges faced, and how you guided the team through the transition. Highlight the positive outcomes and lessons learned.

Share your perspective on the vital aspects, such as planning, execution, monitoring, communication, and stakeholder engagement. Use examples from your own work experience to illustrate your points.