As a Scrum Master/Project Manager at M&T Bank, your primary responsibilities will include providing leadership and mentorship to agile teams by applying Scrum and Kanban principles. You'll facilitate meetings such as sprint planning and retrospectives, help teams maintain transparency regarding their workflow, and promote a culture of continuous improvement. Additionally, you will guide teams in addressing roadblocks and curate coaching content to enhance agile practices.

To qualify for the Scrum Master/Project Manager role at M&T Bank, candidates should possess a bachelor's degree along with a minimum of four years of experience as part of an agile team, including at least two years as a Scrum Master. Alternatively, candidates may also meet qualifications through eight years of combined higher education and/or relevant work experience. Strong project management skills and intermediate to advanced experience with Jira are also necessary.

At M&T Bank, Scrum Masters are expected to foster a culture of continuous improvement within their agile teams. This includes identifying opportunities for better work practices through regular retrospectives and feedback loops. Scrum Masters will host learning opportunities such as communities of practice and training to enhance team capabilities and encourage self-organization, thus supporting improved outcomes in project delivery.

The Scrum Master/Project Manager at M&T Bank primarily utilizes agile methodologies such as Scrum and Kanban. These frameworks help guide teams in delivering high-quality projects through structured frameworks for collaboration, transparency, and iterative delivery. Knowledge of Lean principles and Design Thinking methodologies is also preferred to support holistic team performance.

The compensation range for the Scrum Master/Project Manager position at M&T Bank is between $97,869.52 and $163,115.87 annually. This range is informed by market conditions and can vary based on the successful candidates’ skills and experiences, along with their specific location within the United States.

The most critical role of a Scrum Master is to act as a servant leader who facilitates team collaboration and communication while removing obstacles that hinder their progress. A successful Scrum Master fosters a culture of trust, encourages empowered self-organizing teams, and ensures adherence to agile principles.

Handling conflicts within an agile team requires active listening and mediation skills. As a Scrum Master, I would facilitate discussions to allow team members to express their concerns and perspectives, guiding them towards collaborative solutions. Encouraging open communication typically leads to resolving conflicts productively.

In my previous role, I extensively used Jira for managing project backlogs, tracking progress, and visualizing team workloads. My experience consists of creating boards, managing sprints, and generating reports to analyze team performance, ensuring that everyone stays aligned with our goals.

I track key metrics such as team velocity, sprint burndown charts, and cycle time to gauge the team's progress and efficiency. These insights allow me to identify areas for improvement and celebrate wins, as well as facilitate productive retrospectives focused on continuous improvement.

Promoting a culture of continuous improvement involves creating an environment that encourages experimentation and learning. I implement regular retrospectives for feedback, celebrate team accomplishments, and foster an atmosphere that embraces change and creative problem-solving.

Educating teams about Agile practices involves a combination of formal training sessions, interactive workshops, and hands-on coaching. I often curate resources and utilize real-life scenarios to facilitate understanding, ensuring that the principles resonate with their day-to-day work.

When a team struggles to self-organize, I implement regular check-ins and foster open communication to understand the root causes. I encourage team discussions to clarify roles and responsibilities, while also providing tools and frameworks to support their journey towards effective self-organization.

In a recent retrospective, we utilized structured feedback techniques to allow each team member to express what went well and what could improve. The openness led to actionable insights, which resulted in implementing a streamlined daily stand-up process that significantly enhanced team collaboration.

I keep stakeholders informed about team progress through regular updates via dashboards, summaries, and communication during sprint reviews. Ensuring transparency is key, and I strive to maintain an open line of communication, keeping stakeholders engaged with ongoing developments and challenges.

To prevent burnout within an agile team, I promote a healthy work-life balance by encouraging breaks and monitoring workload distribution. I also encourage open conversations about team members’ well-being and regularly discuss the importance of maintaining a sustainable pace for long-term success.