Customer Service Representative (Facilities Maintenance)

The Customer Service Representative at Vixxo Kansas plays a crucial role in the facilities management team, assisting the manager with client inquiries, ensuring timely issue resolution, and following up on contractors to execute work orders. They also monitor contractor performance and utilize technology for accurate documentation of their activities, contributing significantly to reliable service delivery.

To apply for the Customer Service Representative position at Vixxo Kansas, candidates must have a High School Diploma or GED, with some college preferred. Strong customer service skills, basic facility repair knowledge, and excellent time management abilities are essential, alongside effective communication skills and an attention to detail.

At Vixxo Kansas, diversity is a core value. We believe that diverse teams enhance the services we provide to our clients. As a Customer Service Representative, you will join a culture that values differences in race, gender, ability, and more, and promotes an inclusive environment where every team member is respected and valued.

To meet the job requirements for a Customer Service Representative at Vixxo Kansas, focus on developing your customer service skills and gaining a basic understanding of facilities maintenance. Improve your time management, attention to detail, and communication skills. Being proactive and ready to assist your team is also crucial for success in this role.

As a Customer Service Representative at Vixxo Kansas, you will utilize various technology platforms for documenting facilities management activities. Familiarity with office equipment like multi-line phone systems and other digital tools used for communication and reporting will also be essential in ensuring efficient work processes.

When faced with difficult customer inquiries, I prioritize active listening to understand their concerns fully. I reassure them by maintaining a calm demeanor and clear communication. I gather necessary information before providing a resolution while following up to ensure their satisfaction. This approach helps build trust and rapport with clients.

In a fast-paced environment, I prioritize tasks by assessing their urgency and importance. I create a quick list, focusing on high-impact tasks that align with business goals. Leveraging organizational tools and clear communication with my team allows me to adapt swiftly to changing priorities while ensuring deadlines are met.

Facilities maintenance involves ensuring that the physical environment of a facility is safe, functional, and well-kept. This includes managing repair requests, coordinating with contractors, and following maintenance protocols in areas such as plumbing, electrical systems, and HVAC to keep operations running smoothly.

Outstanding customer service means being attentive, empathetic, and responsive to customers' needs. It's about not just addressing their immediate inquiries but also anticipating future needs and providing proactive solutions. Clear communication and follow-up are vital components to offer an exceptional service experience.

If a contractor is not meeting performance expectations, I would address it directly by documenting specific examples and communicating with the contractor about the issues. I would arrange regular check-ins to monitor progress and provide support in meeting the required standards, ultimately ensuring alignment with client expectations.

In my previous role, a major software change was implemented across the board. I quickly adapted by dedicating time to learn new features through online tutorials and collaborating with colleagues. Maintaining an open mind and seeking help when needed allowed me to transition smoothly and continue supporting my team effectively.

I ensure that all activities are documented systematically by using the provided templates and adhering to the specific guidelines of the facilities management system. I maintain clarity by detailing the nature of work done, observations made, and any follow-up actions required. This aids in tracking progress and compliance.

Effective communication in a team setting involves actively listening, sharing updates, and being transparent about my workload. I prioritize regular check-ins, utilize collaboration tools for shared information, and encourage open discussion to address any challenges. This builds a cohesive team dynamic and fosters mutual respect.

I am motivated by the satisfaction of resolving customer issues and making a positive impact on their experience. Knowing that my efforts contribute to a smoother operation and client happiness drives me to consistently deliver excellent service. I find joy in building relationships that lead to better outcomes for both clients and the company.

To learn new facility repair techniques, I would utilize online resources, attend workshops, and seek mentorship from experienced colleagues. I believe in hands-on practice, so I would volunteer for related tasks. Staying curious and proactive about learning supports my ability to contribute effectively to the facilities maintenance team.