Senior Manager, Strategic Account Management – International Marketplace

The Senior Manager, Strategic Account Management at Walmart is primarily responsible for managing a portfolio of high-value accounts and driving revenue growth through innovative seller programs. This includes building strong relationships with third-party sellers, advocating for seller services, and collaborating with internal stakeholders to enhance seller experience.

To qualify for the Senior Manager, Strategic Account Management position at Walmart, candidates should possess a proven track record in developing relationships and partnerships, experience in eCommerce marketplaces or SaaS solutions, and strong interpersonal skills. While not mandatory, fluency in Spanish or Mandarin is considered a nice-to-have.

Walmart supports the growth of its Senior Managers in Strategic Account Management through competitive pay, performance-based bonuses, comprehensive health and financial benefits, and a unique education benefit program called Live Better U, which covers tuition and fees for various educational pursuits.

Candidates for the Senior Manager, Strategic Account Management at Walmart should ideally have experience in selling eCommerce marketplaces or SaaS solutions, as well as a background in cross-border or international eCommerce, which enhances their ability to manage diverse seller relationships within the global marketplace.

The salary range for the Senior Manager, Strategic Account Management role at Walmart ranges from $90,000.00 to $180,000.00 annually, with additional performance-based bonuses and stock options for certain positions, ensuring that hard work is rewarded.

In my previous role, I successfully managed several high-value accounts by establishing strong communication and a deep understanding of each client's unique needs, allowing us to collaboratively identify growth opportunities and ensure mutual success.

Building relationships with third-party sellers is about trust and open communication. I focus on understanding their pain points and goals, and position myself as a partner who can facilitate growth through tailored support and strategies.

To drive seller revenue growth, I employ a data-driven approach to identify high-impact seller programs and ensure sellers are educated on the tools available to them, while actively listening to their feedback to make necessary adjustments.

In a previous position, I gathered extensive feedback from sellers about a new platform feature. I presented a well-documented case to my management, which resulted in adjustments that significantly improved user experience and increased seller satisfaction.

I ensure clear communication and define roles early in the project while fostering an environment where team members feel confident sharing ideas and challenges. Regular meetings and updates help maintain alignment and track progress toward our goals.

Walmart's International Marketplace leverages its extensive global reach, sophisticated technology, and commitment to improving seller experience, making it an attractive platform for sellers looking to expand their market presence.

I regularly engage with industry publications, attend relevant webinars and conferences, and network with other professionals, which allows me to stay informed about the latest trends and innovations in eCommerce and apply them to my strategies.

Essential tools for account management include CRM systems for tracking customer interactions, data analysis tools for determining performance metrics, and project management software that helps keep teams aligned and organized.

In my last role, I increased our sales by 30% in a quarter by implementing a targeted marketing campaign that highlighted our unique offerings, coupled with direct outreach to existing sellers, demonstrating the value they would gain from participating in our programs.

Handling conflicts requires empathy and active listening. I aim to understand the seller's point of view, seek common ground, and work collaboratively to find a resolution that aligns our goals and upholds our mutual relationship.