(USA) Vice President, Omni-Member Services

Position Summary...

This position is accountable for creating and developing the Business Services segment strategy in alignment with the overall Sam’s Club Merchandising strategy. The strategy must emphasize the delivery of various compelling product offerings, service add-ons, subscriptions, and other value adds for members. This position is also accountable for providing in-club member assistance, tools, and training to support the strategy, educate associates, and inform members on Sam’s Club’s available offerings, services, etc.

What you'll do...

Key Priorities:

Omni Services Strategy: Drives new initiatives and projects by working cross functionally across key constituencies and implementing measures to improve online Merchandising experiences processes and policies Acts as the expert and thought leader on services industry trends and market forces in order to anticipate current and future business needs Develops and champions organizational readiness and gaps between current and future technology product and capability needs and develops strategies to address gaps Implements transformational and innovative change for the key services provided to members. Services Operations: Leads the Merchandising Experience team by coordinating efforts best practices and education/training opportunities. Sets and executes on the overall vision and strategy for Member Services personalization to serve members regardless of how they shop with Sam's Club for example online instore curbside delivery Reviews performance against operating plans and drives the resolution of outstanding issues or concerns Drives innovation to optimize financial performance profitable growth membership and member experiences Partners with cross functional senior leadership to gain alignment Collaborates with key stakeholders to support implementation plans Presents recommendations and strategic directions to senior leadership Owns photo services operations and third party mobile relations for example ATT.

Managing Change Aligns change initiatives with present organizational values strategic intent and practices Tests potential change opportunities and strategies with key stakeholders and partners across the business Ensures external factors for example market conditions customer preferences business drivers are considered in formulating change objectives Delegates authority for key decisions to team members Champions change programs by keeping the focus on desired end states while acknowledging human impacts Fosters a corporate culture that embraces change.

Partnership and Collaboration: Collaborates with cross functional teams including third party vendors companies and Merchants Marketing and Product teams to develop and manage growth activities and rollout key initiatives and build systems that allow the delivery of new and innovative services to members Collaborates with internal and external stakeholders to best address member needs while finding ways to scale successful initiatives Fosters relationships and helps drive Member Services initiatives and processes.

Strategic Problem Solving Trains others in the process of evaluating alternatives and assessing impacts Oversees the resolution of high impact and cross functional problems Monitors the industry for best practices and new techniques in problem solving. Successfully organizes problem solvers and stakeholders for high impact problems Predicts and explains long term trends and the implications of alternatives Gains agreement on problem solving processes risk assessments decision points and criteria.

Team Alignment Oversees a high performance organization that places the member at the center of all Omni Member Services decisions by providing strategic thought leadership and setting high expectations when delivering results Identifies emerging trends to ensure Sam's Club has the experiences needed to address trends in alignment with the business model and member expectations Creates an environment that fosters leadership development throughout the organization.

Talent Development Ensures talent is appropriately identified by selecting and maintaining qualified direct reports Provides input on associate talent throughout the organization Provides overall human capital direction for the assigned function Understands the business plan and member needs Incorporates strategic talent model that proactively predicts and solves for gaps upgrades talent and promotes a memberfocused environment


Respect the individual: Demonstrates and encourages respect for others Builds high performing teams seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customermember experience for all serves as a talent scout who identifies attracts and retains best talent

Respect the individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities builds the talent pipeline creates an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customermember and company and regularly recognizes others contributions and accomplishments

Respect the individual: Builds strong and trusting relationships with team members and business partners works collaboratively and crossfunctionally to achieve business objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to support and reinforce our culture champions Walmarts commitment of becoming a regenerative company by taking action to advance opportunity sustainability and community eg creating fair opportunities for associates and suppliers eliminating wasteemissions strengthening communities

Act with Integrity: Ensures that organizations follow the law our code of conduct and company policies drives an environment where associates feel comfortable sharing concerns and models our culture of nonretaliation proactively gathers concerns raised by associates and takes action and models this for others holds self and organization accountable for achieving results in a way that is consistent with our values

Act with Integrity: Acts as an altruistic servant leader and is consistently humble selfaware honest and transparent

Serve our Customers and Members Delivers expected business results while putting the customermember first and consistently applying an omnimerchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembers

Serve our Customers and Members Adopts a holistic endtoend perspective that considers data analytics customermember insights and different parts of the business when making plans and designing or executing strategies to capitalize on opportunities with global impact

Strive for Excellence: Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset creates an environment that supports learning innovation learning from mistakes and intelligent risktaking and models resilience in the face of setbacks

Strive for Excellence: Acts as a change agent to drive continuous improvements supports others through change and guides the adoption of new technology and supports digital disruption in line with Walmarts business model

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

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- Health benefits include medical, vision and dental coverage

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- Financial benefits include 401(k), stock purchase and company-paid life insurance

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- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $225,000.00-$500,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

•Option 1: Bachelor’s degree Business Administration, Technology, Finance, or related field and 5 years’ experience in Business Administration, Merchandising, Technology, or Finance. Option 2: 5 years’ experience in Business Administration, Merchandising, Technology, or Finance.
•10 years’ experience leading large, cross-functional teams.
•5 years’ experience in Big Box retail leadership.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

eCommerce retail

Masters: Business Administration, Masters: Finance, Masters: Information Technology

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America