Systems Architect, CPQ/Billing

As a Systems Architect, CPQ/Billing at Weave, you will be responsible for architecting and implementing CPQ and billing solutions that align with business needs. You'll collaborate closely with stakeholders to gather requirements, configure and customize Salesforce features, develop documentation, support resolution of system issues, and mentor team members. Your leadership in designing workflows and overseeing data migrations will be key to ensuring optimal performance and efficiency.

To thrive as a Systems Architect, CPQ/Billing at Weave, you need at least 5 years of experience in Salesforce platform development, including 3 years specifically focused on Salesforce CPQ and billing. A Salesforce CPQ Specialist certification is essential, alongside proficiency in Salesforce configuration and development. Strong analytical and interpersonal skills will help you collaborate effectively with various teams across the organization.

In the role of Systems Architect, CPQ/Billing at Weave, you will primarily use Salesforce's suite of products, tapping into its CPQ and billing features. Proficiency in Apex, Visualforce, and Lightning development is essential. Additionally, familiarity with integration techniques for connecting Salesforce with other systems will enhance the effectiveness of your designs and implementations.

Weave is committed to fostering continuous learning and growth for its Systems Architect, CPQ/Billing. You will have the opportunity to stay updated on the latest industry trends and Salesforce innovations. Additionally, as a mentor for your team members, you will provide training opportunities, ensuring everyone grows their skills and contributes effectively to the organization's success.

Weave promotes an inclusive and supportive work culture where every Systems Architect, CPQ/Billing is encouraged to share ideas and problem-solve collaboratively. With a focus on teamwork and communication, you can expect to work alongside talented professionals who are passionate about learning and adapting to new technologies. The remote work flexibility allows for a balanced approach to professional and personal growth.

When answering this question, discuss your hands-on experience with Salesforce CPQ, emphasizing any specific implementations you've managed. Talk about the types of solutions you've designed and how they benefited the business. Be sure to mention your understanding of pricing rules, product configurations, and workflows to demonstrate your overall familiarity with the CPQ environment.

To effectively gather requirements, you should start by engaging stakeholders in initial conversation sessions to identify their needs related to CPQ and billing. Use well-structured questionnaires and document meetings to capture detailed insights. Communicate openly with diverse teams such as sales, product management, and engineering to ensure comprehensive documentation of workflows and objectives.

In responding to this, provide a specific example of a challenging matter you encountered during a past implementation. Discuss the steps you took to troubleshoot the issue, including how you collaborated with your team and stakeholders. Highlight the solution you arrived at and the lessons learned to demonstrate your problem-solving abilities and resilience.

To ensure scalability and performance, I recommend starting with a solid design plan that anticipates future needs. Discuss techniques such as modular architecture, continuous monitoring of system performance, and iterative testing. Be sure to emphasize the importance of documenting best practices and incorporating updates based on customer feedback and Salesforce innovations.

Express your commitment to continuous learning in this area by mentioning specific resources you use, such as Salesforce training sessions, online forums, and community groups. Discuss your participation in webinars and Salesforce events as means to network and share knowledge with other professionals, which will benefit your performance and the success of your team at Weave.

Data migration is critical when implementing CPQ and billing systems. Explain that it involves transferring data from legacy systems or between Salesforce and ERP applications, ensuring accuracy and completeness. Outline your strategies for successful migration, including data cleansing, validation, and post-migration testing to ensure data integrity and system functionality.

When answering, describe your systematic approach to documentation, including creating clear records of business rules, configurations, and integration workflows. Mention tools or templates you find effective in maintaining organized documentation. Highlight how thorough documentation supports team members and enhances long-term support for implemented solutions.

Emphasize the importance of analytic thinking and problem-solving skills, as well as strong communication abilities. Discuss the ability to collaborate with cross-functional teams and to manage projects successfully. Additionally, highlighting a passion for learning and adapting to new technologies is vital, as these are crucial in the dynamic world of Salesforce.

Discuss your approach to leading workshops, focusing on creating a friendly and engaging environment. Explain how you establish clear objectives, encourage contributions from all participants, and facilitate discussions to align solutions with business goals. Highlight your experience in synthesizing feedback and documenting decisions to ensure follow-up actions are clear.

In your response, mention techniques such as providing regular feedback, conducting one-on-one sessions, and sharing resources that promote professional development. Discuss the significance of fostering a culture of learning and open dialogue, where team members feel comfortable asking questions and taking initiative in their roles.