Tour Desk Agent

As a Tour Desk Agent at Westgate Resorts, your primary responsibilities will include entering tour guest information into our systems, assisting sales representatives with their appointments, running end-of-day reports, and managing communication by taking messages. You'll also be involved in dispensing invitations to the gift room and ensuring sales staff are informed and prepared for their daily tours.

To successfully become a Tour Desk Agent at Westgate Resorts, you should be detail-oriented, possess strong organizational skills, and demonstrate the ability to multitask. A high school diploma or equivalent experience is typically required, along with strong communication skills, as you'll be engaging with both team members and guests daily.

Westgate Resorts places a high value on employee development, offering various advancement opportunities for Tour Desk Agents. Training programs are provided to enhance your skills, and individuals are encouraged to pursue career growth through internal promotions, reflecting our commitment to nurturing talent and fostering career progression.

In addition to the engaging work environment, Tour Desk Agents at Westgate Resorts can enjoy benefits like access to Daily Pay, wellness programs, exclusive discounts at hotels and restaurants, and opportunities for community involvement. We strive to create a workplace where employees feel valued and supported both personally and professionally.

The work environment at Westgate Resorts for a Tour Desk Agent is lively and collaborative. You'll find yourself working alongside diverse teams who share a passion for providing exceptional guest experiences. The atmosphere promotes inclusivity, fun, and a family-like culture that makes every day exciting and rewarding.

In responding to this question, highlight your attention to detail and previous experience in data entry roles, providing specific examples of systems you've used. Demonstrate how your organizational skills and accuracy will contribute to effectively managing guest information at Westgate Resorts.

To answer this, explain that you'd communicate promptly with the sales representative to understand their needs and offer support to get them ready. Discuss being proactive in problem-solving and ensuring that guest experiences are not affected.

Share your approach to prioritize tasks effectively, using tools like lists or digital planners, and how you remain calm under pressure. Highlight instances where your multitasking abilities have directly contributed to positive outcomes in the workplace.

Convey your enthusiasm for the hospitality industry and your alignment with Westgate's values. Emphasize your desire to be part of a team dedicated to providing memorable experiences for guests and how your skills will contribute to that mission.

Discuss the importance of open and respectful communication in fostering teamwork. Provide examples of how you've utilized tools or practices that encourage sharing of information, updates, and collaborative problem-solving in past roles.

Mention that strong organizational abilities and attention to detail are crucial in this role. Explain how these qualities ensure that operations run smoothly and contribute positively to guest experiences at Westgate Resorts.

Give a specific example demonstrating your ability to stay calm and prioritize tasks. Highlight your problem-solving skills and how you effectively assisted the individual while maintaining a focus on service excellence.

Explain that establishing clear communication is key. Share how you would inform guests about what to expect during their tour and ensure that you follow up to address any questions or concerns they might have.

Discuss the vital elements of a great guest experience, such as personalization, responsiveness, and attention to detail. Relate your understanding of these aspects to the role of a Tour Desk Agent at Westgate Resorts.

Suggest that you regularly review internal communications, participate in training sessions, and collaborate with colleagues to stay informed. This ensures you can provide the most accurate and helpful information to guests in your role at Westgate Resorts.