Commercial Operations & Strategy Manager

The Commercial Operations & Strategy Manager at Zocdoc has a crucial role in supporting sales teams by analyzing business data and defining initiatives that drive revenue growth. This includes problem-solving with cross-department stakeholders and optimizing processes to enhance team efficiency, ultimately helping Zocdoc achieve its mission to empower patients.

Ideal candidates for the Commercial Operations & Strategy Manager position at Zocdoc should possess 5+ years of experience in analytical and operational roles, especially in sales or revenue operations. Proficiency in tools like Salesforce and Snowflake, strong communication skills, and the ability to work cross-functionally are essential for success in this role.

The Commercial Operations & Strategy Manager contributes to Zocdoc’s growth by defining and executing sales initiatives that improve efficiency and revenue generation. By providing actionable insights and aligning strategic goals with execution plans, this role plays a key part in both day-to-day operations and long-term company strategy.

Zocdoc boasts a flexible, hybrid work environment where employee well-being is prioritized. We provide unlimited PTO, competitive health benefits, and corporate wellness programs. As a part of our mission-driven organization, the Commercial Operations & Strategy Manager will be part of a collaborative team focused on making a real impact in healthcare.

At Zocdoc, the work culture is rooted in collaboration and empowerment. The Commercial Operations & Strategy Manager will find a supportive environment that values diverse perspectives, fosters creativity, and encourages innovative solutions to complex healthcare challenges, making it possible for everyone to contribute to the mission.

As a candidate for the Commercial Operations & Strategy Manager role, it’s important to demonstrate your ability to assess project impact against strategic goals. Use frameworks such as OKRs (Objectives and Key Results) to prioritize tasks and ensure alignment with company objectives, and highlight your organizational skills.

Be prepared to discuss specific metrics and results from previous roles, detailing any strategies you implemented that resulted in increased revenue. Highlight numbers to showcase the impact of your initiatives, such as percentage growth in sales or improvements in sales efficiency.

Mention your familiarity with tools like Salesforce, Google Suite, and Looker. Discuss how you’ve used these tools to generate reports, visualize data, and assist sales teams in tracking their performance against KPIs, emphasizing your analytical capabilities.

Use the STAR (Situation, Task, Action, Result) method to structure your response. Discuss how you engaged with different departments, the challenges faced, and the collaborative efforts that led to achieving the goal.

Talk about methodologies or analytical frameworks you use to present data insights. Highlight how you tailor presentations to various stakeholders, making complex information accessible, and ensuring actionable insights are readily understood.

Explain your systematic approach to process improvement. Mention steps such as identifying bottlenecks, brainstorming potential solutions, and conducting tests to evaluate the effectiveness of new processes before full implementation.

Discuss strategies that help you stay organized under pressure, such as time-blocking or prioritizing tasks. Emphasize your resilience and adaptability, providing examples of past experiences where you managed rapid changes effectively.

Mention creativity, analytical thinking, effective communication, and the ability to work collaboratively across departments. Highlight how these qualities help ensure the successful execution of strategic initiatives.

Share a concise example where you formulated a strategy based on analysis, the challenges you faced during implementation, and the outcome. Focus on quantifiable results to showcase your effectiveness and contributions.

Express your alignment with Zocdoc's mission to empower patients. Discuss your enthusiasm for the role and how your skills and experiences make you an ideal fit for contributing to the company’s innovative healthcare solutions.