Manager, Site Reliability Engineering

As the Manager of Site Reliability Engineering at Zscaler, your primary responsibilities will include leading and mentoring a team of SREs, overseeing the operational health of Federal cloud products, and defining strategies to enhance the reliability and performance of our cloud infrastructure. This role also involves managing incident responses, establishing best practices for DevOps, and collaborating with various teams to meet service level agreements.

To qualify for the Manager, Site Reliability Engineering role at Zscaler, candidates must possess at least 7 years of relevant experience, including a minimum of 2 years in leadership roles within SRE or DevOps. Familiarity with FedRAMP standards, proficiency in Linux administration, and skills in infrastructure automation tools like Terraform and Ansible are essential, along with U.S. citizenship due to the role's responsibilities.

Experience with FedRAMP is crucial for the Manager, Site Reliability Engineering role at Zscaler. Candidates are expected to have a deep understanding of FedRAMP authorization levels and the ability to implement industry-standard vulnerability management programs in compliance with regulatory requirements.

Yes, the Manager, Site Reliability Engineering role at Zscaler requires candidates to hold a Secret Security Clearance, which must be maintained throughout employment due to the nature of the Federal clientele the position serves.

Candidates for the Manager, Site Reliability Engineering position at Zscaler can stand out with advanced expertise in AWS, experience in scaling operations for FedRAMP environments, and relevant certifications such as the Information Assurance Technician Level 2. Strong skills in container-based architectures and infrastructure as code will also enhance a candidate's appeal.

When answering this question, emphasize your systematic approach to incident management, including identifying root causes, documenting incidents, and implementing preventive measures. Discuss your experience in leading incident responses and how you ensure your team learns from incidents to enhance future responses.

Provide specific examples of your hands-on experience with AWS services and how you've used automation tools like Terraform or Ansible to streamline operations. Discuss a project where you optimized costs or performance through automation.

Highlight your methods for assessing current architectures, leveraging load balancing, auto-scaling, and redundancy. Detail a project where you successfully increased scalability and reliability, providing metrics to showcase your impact.

Showcase your understanding of FedRAMP levels and your experience in implementing compliance programs. Speak about your role in previous projects where you worked closely with compliance teams to ensure all operations met applicable standards.

Discuss your leadership style, how you mentor and motivate your team, and share concrete examples of fostering collaboration and meeting team goals. Highlight any challenges you faced and how you resolved them to keep your team thriving.

Explain your experience with Linux system administration, showcasing any specific distributions you have worked on. Include details of tasks you performed related to system configuration, troubleshooting, or performance tuning.

Identify specific KPIs such as uptime, incident response time, and user satisfaction scores. Describe how you use these metrics to drive team performance and improve operations continuously.

Provide a structured response using the STAR (Situation, Task, Action, Result) technique, detailing the incident, your role in the response, how you led your team, and the lessons learned that improved future incident responses.

Share your motivations for working in cloud security, linking personal anecdotes or industry trends that inspire you. Mention any specific challenges you've faced in this field and how they spurred your interest.

Discuss your strategies for staying informed, including following relevant publications, attending conferences, or participating in professional groups. Mention any certifications or training you've pursued recently.