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AAA Roadside Assistance Technician

The AAA Springfield, VA Fleet is seeking full time drivers to join our Roadside Assistance team! Rain or shine, snow or ice, our technicians help our members when they need us most, whether it's changing a flat tire, jumpstarting a car battery or towing a vehicle. We are looking for dependable, empathetic and strong customer service individuals who truly love to help others and don't mind working outside in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits.  Overtime and monthly bonus opportunities available! Apply TODAY!

Apply TODAY for Roadside Technician, Mobile Battery Technician or Tow Truck Technician position!

**NO CDL required** **Paid Training!** **Hiring Immediately**

We offer our Associates:

  • A competitive hourly rate of $21.15 to $24.25 based upon on experience and position; paid on a bi-weekly basis

  • 10% shift differential for working 2nd shift

  • Overtime opportunity during peak season

  • Monthly bonuses (potential to earn additional $300-$500 per month!)

  • Over 3 weeks of Paid Time Off (PTO)

  • 8 Paid Holidays

  • 401(k) plan with company match up (first 4% matched at 125%!)

  • Health, Dental, Vision, & Prescription Coverage

  • FREE Life Insurance

  • FREE AAA Membership

  • Tuition reimbursement

  • PAID training

  • PAID uniforms and tools provided

Do you have what it takes?

  • Must be at least 21 years old

  • Completion of a high school diploma or equivalent.

  • Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.

  • Ability to pass a physical examination as required by Department of Transportation and/or Company policy.  

  • 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.

  • Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.

  • Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.

  • Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.

  • Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).

  • Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required.  (May need to adjust your schedule to attend training).

What will you do?

  • Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures.

  • Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Technician position).

  • Sell and install car batteries (Mobile Battery position only).​

  • Communicate with members effectively to keep them informed and to ensure their safety.

  • Make sound decisions regarding the safe service of vehicles and to accommodate member needs. 

  • Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.

  • Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.  Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.

  • Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, apply now. You can expect to hear from us within 24-72 hours. Not ready to apply? Connect with us on LinkedIn, Facebook, or Twitter.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

 

Job Category: 

Fleet

Average salary estimate

$47500 / YEARLY (est.)
min
max
$44000K
$51000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About AAA Roadside Assistance Technician, aaamidatlantic

Are you ready to jump into an exciting role as a AAA Roadside Assistance Technician in Springfield, VA? Here at AAA, we pride ourselves on being there for our members when they're in need. Whether it’s changing a flat tire, jumpstarting a car battery, or even towing a vehicle, our dedicated technicians ensure that help is just a call away. We’re on the lookout for dependable individuals with a passion for customer service who don’t shy away from working outdoors in all kinds of weather. If you enjoy helping others and possess the knack for problem-solving, this is the perfect job for you! As part of our team, you’ll receive a competitive compensation package, including a great hourly rate, a generous PTO plan, health insurance benefits, and even opportunities for bonuses and overtime. Plus, there’s no fear of getting lost on the job — paid training is provided, and all necessary tools and uniforms are given to you. Not to mention, we offer a free AAA membership! If you meet our requirements, including being at least 21 years old with a valid driver’s license, and have a background in automotive or customer service, don’t hesitate to apply today! Join us at AAA and make a difference in the lives of our members and community!

Frequently Asked Questions (FAQs) for AAA Roadside Assistance Technician Role at aaamidatlantic
What are the primary responsibilities of a AAA Roadside Assistance Technician?

As a AAA Roadside Assistance Technician in Springfield, VA, your primary responsibilities include providing emergency services such as lock-out assistance, fuel delivery, battery jump starts, and tire changes. Additionally, if you're in the Tow Truck Technician position, you will also be responsible for towing and recovery services. Communication with members is vital to ensure their safety and satisfaction throughout the process.

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What qualifications do I need to become a AAA Roadside Assistance Technician?

To qualify as a AAA Roadside Assistance Technician in Springfield, VA, you need to be at least 21 years old, have a high school diploma or equivalent, and possess a valid driver's license. Ideally, you should have at least three years of experience in an automotive or customer service role. It's crucial to pass a physical examination as required by the Department of Transportation and maintain a satisfactory background screening.

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Is training provided for the AAA Roadside Assistance Technician position?

Yes, AAA provides comprehensive paid training for new hires in the Roadside Assistance Technician role. This training is designed to equip you with the skills and knowledge required to safely perform your duties and succeed in your new role.

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What benefits does AAA offer to its Roadside Assistance Technicians?

AAA offers a competitive compensation package for Roadside Assistance Technicians, including a bi-weekly hourly rate, overtime opportunities, monthly bonuses, and more than three weeks of paid time off, plus eight paid holidays. Other benefits include health insurance, a generous 401(k) plan with company matching, paid uniforms and tools, and even tuition reimbursement.

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Can I work as a AAA Roadside Assistance Technician without a CDL?

Absolutely! As a AAA Roadside Assistance Technician in Springfield, VA, no Commercial Driver's License (CDL) is required for most of the positions, which makes it more accessible for many applicants who meet the other necessary qualifications.

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Common Interview Questions for AAA Roadside Assistance Technician
What motivated you to apply for the AAA Roadside Assistance Technician position?

When answering this question, focus on your passion for helping others, your interest in vehicles, and the importance of roadside assistance. Mention specific qualities of AAA, such as their reputation for excellent customer service and community involvement, that attracted you to the role.

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How do you handle stressful situations while assisting customers?

Discuss your problem-solving skills and ability to remain calm under pressure. Provide examples of past experiences where you've effectively managed stressful situations, emphasizing your communication skills and your focus on customer satisfaction.

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What skills do you have that are relevant to being a Roadside Assistance Technician?

Highlight your technical skills related to automotive repairs, customer service experience, and strong communication abilities. Discuss any specific instances where you successfully applied these skills in a similar or relevant context.

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Can you describe a time when you went above and beyond for a customer?

Share a specific example where you exceeded a customer's expectations, explaining the situation, your actions, and the positive outcome. This demonstrates your commitment to exceptional service.

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What steps would you take if a vehicle breaks down in an unsafe location?

Explain the importance of assessing the situation for safety first. Discuss how you would communicate with the customer, follow AAA protocols, and ensure both your safety and that of the customer while providing assistance.

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How do you stay organized when dealing with multiple calls?

Talk about the tools you use for organization, such as in-truck technology or checklist systems, and emphasize your time management skills. Highlight any previous experiences where you managed multiple tasks effectively.

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What would you do if you encountered a mechanical issue while providing roadside service?

Illustrate your troubleshooting skills, your understanding of vehicle maintenance, and how you would handle the situation safely and efficiently. Mention that you would follow AAA guidelines and ensure a timely resolution.

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How do you ensure that you are complying with company protocols while on the job?

Discuss your dedication to following established guidelines rigorously. Mention the importance of training and your approach to staying updated on any changes in company policies or procedures.

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Why do you think team communication is important in this role?

Emphasize that effective communication leads to better teamwork, enhanced customer service, and efficiency on the job. Provide examples of how clear communication can prevent misunderstandings and delays.

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What do you think is the most important quality for a Roadside Assistance Technician?

Reflect on qualities such as empathy, customer service skills, and problem-solving abilities. Justify your answer by discussing how these traits contribute to providing exceptional roadside assistance.

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MATCH
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 28, 2025

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