Senior Business Systems Analyst (Oracle FCCS, SAP Concur)

As a Senior Business Systems Analyst at LivePerson, your main responsibilities include maintaining back-office financial systems like Oracle FCCS and SAP Concur, managing project timelines, executing testing, and training users. Additionally, you'll be involved in change management tasks and will need to ensure system security. Your ability to communicate effectively and manage multiple projects independently will help you succeed in this role.

To qualify for the Senior Business Systems Analyst position at LivePerson, candidates should have at least 6 years of relevant experience in business systems with knowledge of SAP and Oracle FCCS. A Bachelor’s degree in business administration, IT, or an equivalent field is also essential. Experience with ERP systems and ServiceNow is advantageous and will make your application stand out.

The working environment for a Senior Business Systems Analyst at LivePerson is dynamic and remote-friendly. The role requires multitasking in a fast-paced setting while maintaining effective communication. You will work closely with various teams to ensure systems are well-managed, and your contributions will be integral to achieving strategic goals within the organization.

LivePerson is committed to employee growth and development, especially within roles such as the Senior Business Systems Analyst. The company offers generous tuition reimbursement and access to a variety of professional development resources, fostering an environment where you can acquire new skills and advance your career.

A successful Senior Business Systems Analyst at LivePerson should be a proactive self-starter with the ability to juggle multiple tasks effectively. Strong communication skills, both written and oral, are critical, along with a positive attitude towards learning new systems and processes. The ability to work independently while collaborating with diverse teams will also contribute to your success in this role.

When discussing your experience with Oracle FCCS and SAP Concur, highlight specific projects where you utilized these systems. Mention any challenges faced and how you overcame them. Providing quantifiable results where you improved system efficiencies or streamlined processes will make your answer stand out.

To answer this question effectively, share your strategy for project management, such as using tools like Trello or Asana for tracking progress. Discuss how you assess deadlines and resource requirements, and provide examples of how prioritizing tasks led to successful project outcomes.

Explain how you break down complex information into simpler terms. Give an example where you successfully trained a non-technical user group or resolved misunderstandings through clear communication. Demonstrating your ability to tailor your communication style to your audience will be key.

Share a specific example of a challenge you faced in a previous role. Discuss the steps you took to analyze the situation, how you communicated with your team, and the solution that was implemented. Highlight any positive results stemming from your actions.

To ensure the security of business systems, describe techniques you employ, such as conducting regular audits, utilizing access control measures, and keeping up-to-date with compliance requirements. Giving examples of past contributions to improving system security can illustrate your proactivity.

Share how you keep your tech skills updated, whether through online courses, certifications, or attending workshops. Mention any specific platforms you use, and explain how your learning has been applied in your work. This shows your commitment to growth and adaptability in the ever-evolving tech landscape.

Discuss any methodologies you're familiar with, such as Agile, SCRUM, or Waterfall. Provide examples of how you applied these methodologies in delivering successful projects. Highlight the benefits you've observed from following a structured approach to project management.

Explain your perspective on feedback as a growth opportunity. Share a situation when you received constructive criticism and the steps you took to incorporate that feedback into your work. Demonstrating your resilience and growth mindset will resonate well with interviewers.

Describe the strategic importance of the Senior Business Systems Analyst role at LivePerson, emphasizing collaboration with various teams, driving efficiency in business processes, and supporting the technological needs of the organization. Highlight how you see this role impacting overall business success.

Use this opportunity to express your enthusiasm for LivePerson’s innovative approach to conversations and technology. Discuss how the company’s mission aligns with your values and how you can contribute to its growth and success through the Senior Business Systems Analyst role.