Associate Product Manager - AXS

As an Associate Product Manager at AXS, you will conduct research, gather customer feedback, and analyze product landscapes to spot business opportunities. Collaborating with various internal teams, you'll prioritize features for the product roadmap, ensuring that both revenue and customer satisfaction goals are met. Additionally, you will manage multiple projects, prepare product documentation, and assist the sales and marketing teams with essential product information.

To qualify for the Associate Product Manager position at AXS, a BA/BS degree in Business, Management Information Systems, or Computer Science is preferred. Candidates should have 1-2 years of experience in a Product Management role, demonstrating knowledge in managing product roadmaps and a clear understanding of user needs and market dynamics.

Success in the Associate Product Manager position at AXS requires strong organizational skills, excellent verbal and written communication abilities, and familiarity with product management tools like Jira and Trello. Additionally, insight into the product marketing and launch process, paired with a passion for technology and mobile applications, will help you thrive in this role.

AXS is committed to the professional development of its employees, offering various opportunities for learning and advancement. This includes training programs, education reimbursement, and mentorship from experienced professionals in the industry. Joining AXS means being part of a team that values continuous improvement and embraces innovative ideas.

The company culture at AXS is dynamic, inclusive, and focused on collaboration. As an Associate Product Manager, you will be part of a diverse team known as 'Fanatix,' where creativity and fresh ideas are encouraged. AXS fosters a fun, fast-paced environment that not only values each employee’s contribution but also promotes a meaningful mission to revolutionize the live entertainment experience.

To prioritize features on the product roadmap, I start by gathering data from user research, feedback, and market analysis. I assess each feature's potential impact on revenue and customer satisfaction and collaborate with cross-functional teams to ensure alignment. Using frameworks like the MoSCoW method helps me categorize features and make informed decisions about what to prioritize for development.

During my previous roles, I have been involved in multiple product launches, where I contributed by preparing product documentation and coordinating with marketing and sales teams. I ensured that all stakeholders were informed and ready, running through pre-launch checklists and conducting user testing to gather last-minute feedback. My focus is on making the launch as smooth as possible while ensuring that all communication is clear and precise.

User feedback is crucial in my product management process as it provides firsthand insights into customer needs and pain points. I actively seek feedback through surveys and direct interactions, and I analyze the responses to inform product decisions. Incorporating user feedback helps ensure that the products we develop genuinely resonate with our audience.

When faced with competing priorities, I assess the urgency and impact of each task using established criteria. I engage stakeholders to gather input and facilitate discussions, which helps to establish consensus on prioritization. I also leverage project management tools to keep track of timelines and responsibilities, ensuring that all critical deadlines are met without compromising quality.

I utilize a variety of product management tools to streamline processes, including Jira for task management, Trello for organizing projects visually, and Google Analytics for tracking user behavior. These tools help me manage workflows efficiently and keep all team members aligned throughout the product lifecycle.

In my previous role, I noticed that usage data indicated low engagement on specific features. I conducted further analysis and discovered that users struggled to navigate those features. I collaborated with the design team to simplify the interface, resulting in a 20% increase in user engagement after the update. This experience taught me the value of leveraging data to inform product improvements.

When communicating product updates to non-technical team members, I focus on translating technical concepts into relatable language. I create engaging presentations and update documentation that highlights the benefits and features of the product while avoiding jargon. My goal is to ensure everyone is on the same page and understands how the changes impact their roles or the customer experience.

I believe in fostering open communication and collaboration with cross-functional teams. My approach involves regular check-ins to understand each team's needs and how our goals align. Establishing clear roles and responsibilities helps reduce misunderstandings and ensures that everyone feels accountable and valued in the product development process.

One of the biggest challenges I faced was launching a product that initially received mixed feedback. I organized a series of user interviews to gather detailed feedback, which revealed overlooked features. Collaborating with my team, we gathered insights and quickly implemented necessary adjustments. This experience reinforced my belief in agile methodologies and the importance of being responsive to user needs.

I'm excited about the opportunity to work at AXS because of its commitment to enhancing the fan experience in live entertainment. I admire how AXS innovates in the ticketing industry, and I want to be part of a team that makes moments memorable for fans. I believe my skills and experiences align well with AXS's mission, and I'm eager to contribute my passion for technology and user-centric products.