Field Service Technician - job 1 of 4

As a Field Service Technician at AMAROK, your primary responsibilities include conducting preventive maintenance, troubleshooting, and repairs to ensure optimal performance of our perimeter security systems. You'll work closely with our Install Department for site planning and compliance, while also being responsible for managing daily service calls and maintaining strong relationships with our customers.

To qualify for the Field Service Technician role at AMAROK, you need at least 2+ years of hands-on experience with system troubleshooting and installation. A valid driver’s license, OSHA certification, and the ability to lift heavy objects or operate power equipment are also preferred. Experience with access control systems and fire alarms is a plus!

Yes, as a Field Service Technician at AMAROK, you will be required to travel Monday to Friday. The service radius is approximately 150–250 miles, which involves overnight stays to ensure you can deliver effective services across various locations.

AMAROK offers a comprehensive benefits package for Field Service Technicians, including medical, dental, and vision insurance, a tuition reimbursement program, and a matching 401K retirement plan. Other benefits include a company vehicle, travel expense coverage, and opportunities for career advancement!

AMAROK is committed to the professional development of its Field Service Technicians by offering excellent training programs along with career advancement opportunities. We acknowledge that continuous learning is vital and provide resources to help you grow and excel in your role.

When troubleshooting complex security systems, I first gather as much information as possible about the issue from the user. Then, I systematically check each component of the system by following the manufacturer’s guidelines to identify the problem while documenting my findings to help with future maintenance.

I have hands-on experience operating power equipment such as aerial lifts, concrete saws, and jack hammers. I am also knowledgeable about OSHA regulations, which I strictly adhere to while ensuring not only my safety but also the safety of my team and clients during operations.

In my previous role, I stayed late at a site to ensure a customer's security system was fully operational before the scheduled installation was complete. By doing a thorough follow-up and training on the system, I received positive feedback from the client, reinforcing my commitment to service.

I ensure compliance with jurisdictional standards by thoroughly reviewing local codes and regulations before installation, engaging with local authorities when necessary, and following standard operating procedures for all installation tasks to minimize risks and avoid compliance issues.

When prioritizing daily service calls, I assess factors such as customer urgency, distance to locations, and specific time windows requested by clients. I usually create a route that maximizes efficiency while maintaining high-quality service for each customer.

I keep an accurate log of my inventory levels and perform regular checks to ensure all equipment and materials are accounted for. By using an inventory management system, I can track what is needed for each service call and promptly reorder supplies when needed.

If I encounter a technical issue I cannot resolve on-site, I remain calm and communicate with my supervisor or colleagues for assistance. I often document the issue and steps taken to facilitate troubleshooting remotely or during a follow-up visit without causing significant downtime for the client.

I manage my time effectively by creating a well-structured schedule that includes travel time, service appointments, and breaks. I use tools like calendars and reminders to stay on track and ensure timely completion of tasks while allowing for flexibility if unexpected issues arise.

I am motivated by the ability to solve problems and help customers feel secure through reliable systems. Making a tangible difference in people's safety and operating in a dynamic environment where no two days are alike keeps me engaged and passionate about my work.

I view feedback and criticism as valuable opportunities for growth. I take the time to listen, reflect, and adjust my practices based on constructive input, which contributes to my continuous improvement and enhances my service quality.