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Job details

Repair Specialist I

Company Description

Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Safelite

Job Description

Does this position interest you? You should apply even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Repair Specialist, which we hire year-round and seasonally, performs vehicle glass repairs whenever a glass replacement is not required. Our paid, formal training program teaches everything needed to complete these specialized repairs, regardless of any prior mechanical experience.

What You’ll Get

  • Competitive weekly base pay starting at $16.30/hour.

  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

  • Up to $5,250 annually in tuition reimbursement.

  • Paid training and all the tools and resources you'll need to be successful.

  • View all our health, wealth and life offerings at www.safelitebenefits.com.


What You’ll Do

  • Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.

  • Repair chips, cracks and other auto glass related issues on customer vehicles.

  • Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.

  • Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.

  • Safely and professionally operate a company fleet vehicle to and from customer locations.

  • All other duties as assigned.


What You’ll Need

  • Education: High School Diploma/GED/Equivalent required.

  • Valid state-issued driver’s license required.

  • On-the-job training/completion of Safelite SafeTech™ certification.

  • The ability to operate a Safelite van, following all safety, cleanliness policies, traffic laws, and maintain a safe driving record.

  • Flexibility with hours and days trained/worked, as workloads fluctuate.

  • Comfort working outside in a variety of weather conditions.

  • Present a professional appearance and wear personal protective equipment.

  • Physical requirements: lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs., safely operate various equipment including hand and power tools, working at elevated heights, remaining on your feet for extended periods.

Base Pay Range Min - Max (in $USD):

$16.30 - $22.80

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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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Average salary estimate

$40584 / YEARLY (est.)
min
max
$33864K
$47304K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Repair Specialist I, Jobs for Humanity

If you're ready to embark on a rewarding journey in the auto glass industry, Safelite in Kennewick is looking for a Repair Specialist I to join our team! We believe that everyone deserves an opportunity to thrive, and this role is perfect for those eager to learn and grow. As a Repair Specialist, you'll be expertly trained to perform vehicle glass repairs, working alongside seasoned technicians who are dedicated to your success. Our comprehensive training program equips you with the skills needed to tackle chips and cracks in glass, making a direct impact on our customers' driving experience. With a competitive starting pay of $16.30 per hour and a benefits package worth over $10K, including tuition reimbursement and paid time off, we value your hard work and commitment. You'll enjoy a dynamic work environment where adaptability is key, as you'll operate a company vehicle, maintain safety standards, and communicate effectively with customers. If you're ready to get your hands on some valuable industry experience, we encourage you to apply – even if you don’t check every box! At Safelite, we're more than just a glass repair company; we're invested in shaping your career while helping you achieve the perfect work/life balance.

Frequently Asked Questions (FAQs) for Repair Specialist I Role at Jobs for Humanity
What are the main responsibilities of a Repair Specialist I at Safelite?

As a Repair Specialist I at Safelite, your key responsibilities include repairing vehicle glass, managing work orders, and maintaining customer communication through advanced mobile technology. You'll learn specialized repair techniques through a paid training program and get the chance to work on various glass issues directly impacting customer satisfaction.

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What qualifications do I need to become a Repair Specialist I at Safelite?

To qualify for the Repair Specialist I position at Safelite, you need a High School Diploma or GED, a valid state-issued driver's license, and the ability to complete on-the-job training to obtain SafeTech certification. Additionally, you should be physically capable of lifting glass and operating various tools and equipment.

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How much does a Repair Specialist I at Safelite earn?

A Repair Specialist I at Safelite earns a competitive base pay starting at $16.30 per hour, with the opportunity to increase up to $22.80 based on experience and performance. Along with this, the benefits package is valued at over $10,000, making it a rewarding employment opportunity.

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Is on-the-job training provided for Repair Specialist I at Safelite?

Yes! Safelite offers a comprehensive paid training program for the Repair Specialist I position, ensuring that you learn all the essential skills needed for vehicle glass repairs, regardless of your previous experience. You'll be guided by experienced technicians from the start.

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What kind of work environment can I expect as a Repair Specialist I at Safelite?

As a Repair Specialist I at Safelite, you can expect a dynamic and supportive work environment. You'll work both indoors and outdoors, making repairs in various weather conditions, while having access to a fleet vehicle to commute to customer locations. Safelite fosters a culture of safety, teamwork, and professional growth.

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Common Interview Questions for Repair Specialist I
What interests you about becoming a Repair Specialist I at Safelite?

When answering this question, emphasize your passion for hands-on work and interest in learning specialized skills. Mention how Safelite’s commitment to training aligns with your career goals and your desire to contribute to customer satisfaction.

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How do you handle multiple tasks while ensuring customer satisfaction?

Provide an example of a time when you successfully managed various responsibilities. Discuss your prioritization techniques, focus on communication, and how you ensure that every customer's needs are met promptly and professionally.

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What experience do you have with automotive repairs or service?

Even if you don't have specific experience, highlight any mechanical skills, customer service roles, or relevant training that showcase your problem-solving abilities and eagerness to learn. Emphasize your adaptability and willingness to grow within the role.

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How do you ensure safety while performing repairs?

Discuss the importance of following safety protocols and using personal protective equipment. You can mention your familiarity with handling tools safely and your commitment to maintaining a clean work environment to prevent accidents.

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What do you believe are the essential qualities for a Repair Specialist I?

Mention qualities such as attention to detail, strong communication skills, and a willingness to learn. Highlight how these traits contribute to delivering high-quality work and building trust with customers.

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Can you describe a time you overcame a challenge in a previous job?

Provide a concrete example of a difficult situation you faced, how you approached it, and the outcome. Focus on your problem-solving skills and determination to succeed while maintaining a positive attitude.

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What do you know about Safelite and its mission?

Do your research about Safelite's commitment to customer service, inclusive work culture, and community involvement. Discuss how you resonate with their mission and how you see yourself embodying their values as a Repair Specialist I.

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How do you prioritize your tasks on a busy day?

Explain your methods for assessing workload and prioritizing urgent tasks while remaining flexible. Mention strategies like creating to-do lists or using technology to help you stay organized and efficient.

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What would you do if you encountered a difficult customer?

Outline your approach to customer service, emphasizing empathy, active listening, and offering solutions to resolve issues. Discuss how you would de-escalate the situation and ensure customer satisfaction.

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Why do you want to work for Safelite?

Express your enthusiasm for the company culture, the training opportunities, and your desire to make a positive impact in the automotive service industry. Relate your career goals to Safelite’s offerings and mission.

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Full-time, on-site
DATE POSTED
March 22, 2025

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