Revenue Cycle Specialist

The Revenue Cycle Specialist at Aria Care Partners is primarily responsible for building positive relationships with assigned facilities to ensure timely payment of invoices. This role involves contacting responsible parties and case workers to expedite Medicaid adjustments, along with answering billing-related queries. Documenting interactions in Salesforce and collaborating with internal stakeholders to meet company objectives are also key responsibilities.

To qualify for the Revenue Cycle Specialist role at Aria Care Partners, candidates typically need an Associate’s degree, though equivalent work experience is also valuable. A minimum of 2 years of experience in accounts receivable, collections, or customer service is essential. Additionally, proficiency with Microsoft Office products and experience using Salesforce or similar CRM systems are important to perform effectively in this role.

The Revenue Cycle Specialist plays a crucial role in supporting the mission of Aria Care Partners by ensuring that services are adequately funded through timely collections. By maintaining positive relationships and efficient communication with clients and stakeholders, the specialist helps sustain the financial health of the company, allowing it to continue providing on-site care to residents who benefit greatly from these essential services.

For someone considering the Revenue Cycle Specialist role at Aria Care Partners, strong problem-solving skills, attention to detail, and exceptional customer service abilities are critical. The ability to adapt to changing work environments and manage competing demands effectively will enhance your success in this position. Additionally, dependability and the capacity to work collaboratively in a team setting will be beneficial to meet the company's goals.

The work environment for a Revenue Cycle Specialist at Aria Care Partners is designed to be supportive and conducive to productivity. The position is primarily office-based at our Overland Park headquarters with a transition to hybrid work after six months. The focus on teamwork and collaboration with minimal exposure to health or safety hazards creates an encouraging atmosphere where every team member can thrive.

When asked about your experience with accounts receivable, be sure to highlight specific roles where you managed payments and invoicing. Explain how you prioritized your tasks, resolved discrepancies, and built relationships to facilitate timely payments, particularly referencing any relevant experience you might have had in healthcare or similar environments.

Addressing difficult client situations is part of being a Revenue Cycle Specialist. Share an example where you faced a challenging situation with a client, detailing the problem, your approach to resolving it, and the outcome. Emphasize your customer service skills and ability to remain calm under pressure.

Be prepared to discuss your familiarity with software tools like Salesforce and Microsoft Office products. Explain how you've used these tools to track invoices, manage accounts, and communicate effectively with both internal stakeholders and clients. Having concrete examples will reinforce your proficiency.

When asked about prioritization, illustrate your time management strategy. You might explain how you assess urgency and importance for different tasks, such as invoicing deadlines versus resolving client issues, showcasing your organizational skills and ability to meet strict deadlines.

Prepare an example demonstrating your problem-solving abilities. Describe the billing issue, the steps you took to investigate it, who you collaborated with to address it, and how you followed through until resolution. This shows your attention to detail and commitment to customer satisfaction.

When asked about the company, be familiar with Aria Care Partners' mission and services. Discuss how your values align with them and your passion for improving patient lives through effective revenue cycle management. Showing enthusiasm for the company’s goals can help to strengthen your candidacy.

Discuss your approach to ensuring accuracy in invoicing and documentation. This might involve regular self-checks, using tools for data verification, or methods you implement to double-check your work before final submissions. Highlight your attention to detail in this critical aspect of the Revenue Cycle Specialist role.

Your answer should detail how you actively listen to client needs, respond promptly to inquiries, and seek feedback for continuous improvement. Including examples where your actions led to improved customer satisfaction can demonstrate your commitment to their needs.

Discuss your adaptability by citing specific experiences where you successfully adjusted to workplace changes, whether they were policy updates or new software implementations. This is vital in the role of a Revenue Cycle Specialist, where processes may continuously evolve.

Talk about your passion for finance and billing, and how playing a role in keeping a healthcare organization financially healthy allows you to contribute to broader patient care efforts. Expressing genuine interest in how your work affects patient experiences and facility operations is valuable.