Training & Engagement Specialist

As a Training & Engagement Specialist at Assent, your primary responsibilities will include developing and maintaining supplier education programs, analyzing supplier behaviors to identify education gaps, and collaborating with various internal teams. You'll create training materials such as webinars and guides while tracking key performance indicators to measure the effectiveness of these educational efforts.

To be considered for the Training & Engagement Specialist role at Assent, you will need a Bachelor's Degree or higher diploma, along with a minimum of one year of relevant work experience in areas like education, customer support, or project management. Strong verbal and written communication skills in English, proficiency in MS Office and Google Applications, and the ability to conduct data analysis are also essential.

The Training & Engagement Specialist enhances supplier knowledge at Assent by developing various educational content formats such as webinars, e-books, and videos. They will conduct analyses of supplier behaviors, track engagement metrics, and gather feedback to innovate and improve existing training materials and processes.

The work environment for a Training & Engagement Specialist at Assent is hybrid and remote-first, allowing flexibility in your work schedule. Team members in the vicinity of our offices in Ottawa and other global locations are encouraged to collaborate in person occasionally, fostering strong team connections while enjoying the benefits of working from home.

Assent values lifelong learning, offering various professional development opportunities for the Training & Engagement Specialist. With a strong emphasis on innovation and sustainability, there are ample chances to grow your skills and advance your career within the company, especially as Assent continues to expand.

When preparing to develop training materials for diverse audiences, I focus on understanding the unique needs and learning styles of different supplier segments. This involves conducting surveys or interviews with suppliers to gather insights and collaborating with internal teams to gather domain knowledge. By tailoring content that is engaging and informative, I can ensure that the materials resonate and have a meaningful impact.

In a previous position, I analyzed data collected from training sessions to identify areas where suppliers struggled the most. I monitored participation rates, feedback forms, and performance metrics post-training. This analysis revealed key content gaps, prompting me to enhance specific modules and implement follow-up sessions, ultimately leading to a significant increase in supplier retention and engagement.

To engage suppliers in sustainability practices, I would utilize a combination of educational content and interactive sessions. Developing engaging webinars, case studies, and success stories can showcase the importance of sustainability. I would also create opportunities for discussions and feedback, facilitating a two-way communication channel that fosters collaboration and encourages more suppliers to actively participate.

Tracking the effectiveness of training programs involves establishing clear KPIs before the program is launched. I would implement feedback forms post-session, conduct follow-up surveys, and assess supplier performance metrics. By regularly analyzing this data and soliciting qualitative feedback, I can adapt the training to better meet supplier needs and ensure continuous improvement.

My experience working with cross-functional teams has been very positive. For instance, in my previous role, I collaborated with the product, marketing, and regulatory teams to develop comprehensive educational materials. I prioritize open communication and actively seek input from different departments, which helps ensure that our training initiatives align with company goals and effectively serve our audience.

One of the most important qualities for a Training & Engagement Specialist is adaptability. The desire to continually learn and improve is vital in a rapidly evolving field. By being receptive to new ideas and willing to pivot strategies based on feedback and changing circumstances, I can ensure that our training programs remain relevant and impactful.

When faced with an unresponsive supplier, I would first analyze their past engagement behaviors to understand what might have gone wrong. I would reach out directly to the supplier to discuss any roadblocks they may have faced, and offer additional support or alternative formats that might be more accessible. Engaging them through personalized communication or reminder sessions could also revive their interest in our training materials.

I'm proficient in eLearning tools such as Articulate 360 and Adobe Captivate, as well as LMS platforms like Moodle. I also have extensive experience using MS Office and Google Applications to create training materials, including presentations, guides, and other multimedia formats. These tools enable me to create interactive and engaging learning experiences for participants.

In a previous role, I led a training initiative that focused on new software being implemented across a wide range of users. I conducted a needs assessment, developed tailored training sessions, and created engaging materials that suited different learning levels. The outcome was overwhelmingly positive, with a noted increase in software adoption rates and user satisfaction due to the comprehensive support provided.

To ensure continuous improvement in my training initiatives, I am committed to gathering ongoing feedback from participants, analyzing performance data, and staying updated on industry trends. Regular review sessions with stakeholders help align our training objectives with overall business goals, allowing us to refine content, incorporate new ideas, and enhance learning outcomes continuously.