Full Time Retail Sales Consultant

As a Full Time Retail Sales Consultant at AT&T, you will be responsible for creating meaningful connections with customers through a consultative sales approach. Your daily tasks will include guiding customers through our product options, assisting with online orders, and making outbound calls to potential customers. Additionally, you will be active in community events, all while meeting sales targets to earn commissions on top of your base salary.

To be a successful Full Time Retail Sales Consultant at AT&T, prior retail or customer-facing sales experience is a plus, although not mandatory. We value your ability to connect with people and your passion for sales. AT&T will provide you with comprehensive training, tools, and coaching to help you reach and surpass your sales goals.

The salary for a Full Time Retail Sales Consultant at AT&T ranges from $15.52 to $18.22 per hour, with the potential to earn over $13,700 in commissions if sales goals are met. Top performers can earn an impressive annual salary of up to $62,460, reflecting AT&T's commitment to rewarding hard work and success in sales.

AT&T provides a comprehensive benefits package for Full Time Retail Sales Consultants, including medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, and paid time off. Additional perks such as employee discounts on AT&T services and products, paid parental leave, and various supplemental programs contribute to a supportive work environment.

The schedule for a Full Time Retail Sales Consultant at AT&T is flexible and ranges from 9am to 9pm, including weekends. Recognizing that customer needs can vary, AT&T offers monthly seniority-based schedules that are available two weeks in advance, allowing you to plan around your personal commitments.

When handling difficult customers, it's crucial to remain calm and listen carefully to their concerns. Acknowledge their feelings and ensure they feel heard. Use your knowledge about AT&T's products and services to provide possible solutions while maintaining a positive demeanor to foster rapport.

Effective sales techniques include actively listening to the customer's needs, using open-ended questions to engage them, and demonstrating product features that align with their interests. With AT&T's range of offerings, focusing on personalized service can significantly boost sales.

To answer this question, provide a specific example where your sales strategies directly contributed to exceeding a target. Explain your approach to customer engagement and any techniques you implemented to drive sales while highlighting the results.

Express your admiration for AT&T's commitment to innovation and community engagement. Emphasize how the company's values resonate with you personally and how you are eager to contribute to a team that champions customer connections.

To prioritize tasks, assess customer needs while ensuring that the operation runs smoothly. Engage with customers first, utilize waiting time strategically for inventory management, and maintain organization to keep track of tasks. This multitasking approach fosters an efficient work environment at AT&T.

Staying updated on technology is crucial. Regularly reading industry news, participating in AT&T training sessions, and using the products yourself allows you to stay informed. Sharing knowledge with colleagues can also help create a well-informed sales team.

Effective teamwork in a retail environment is built on clear communication and mutual respect. Each team member should feel empowered to share ideas and support each other to meet customer needs collectively, making it essential for a successful store environment.

If faced with a question outside your knowledge, admit it openly and reassure the customer that you will find the answer. Continuously learning is part of the role, and seeking assistance from a colleague or referencing resources reflects your commitment to customer satisfaction.

Effective upselling strategies include understanding the customer’s needs, offering complementary products, and highlighting how upgrades can enhance their experience. Focusing on the value these products bring can encourage customers to consider additional purchases.

If you notice a coworker providing poor customer service, approach them respectfully to discuss your observations in private. Frame the conversation in a supportive manner, emphasizing the importance of customer experience at AT&T and offering help if they're struggling.