Retail Sales Consultant -(COLUMBIA WORLEY) - job 1 of 2

As a Retail Sales Consultant at COLUMBIA WORLEY, your primary responsibilities include engaging customers through a consultative sales approach, assisting them in discovering the best AT&T products for their needs. You'll be responsible for meeting sales targets, managing online orders, and participating in community events to create meaningful connections. Your role will also involve effectively navigating a fast-paced environment while staying updated on evolving technology.

To qualify for a Retail Sales Consultant position at COLUMBIA WORLEY, prior retail or customer-facing sales experience is beneficial, but not mandatory. What’s vital is a passion for helping people and a willingness to learn. AT&T provides comprehensive training and coaching, so you'll be well-equipped to exceed your sales goals and serve our customers effectively.

Retail Sales Consultants at COLUMBIA WORLEY earn between $16.70 and $20.53 per hour, with potential commissions that can add up to $13,700 annually if all sales goals are met. Top sellers can even make up to $62,460 or more per year thanks to the uncapped commission structure, creating great earning potential for motivated team members.

As a Retail Sales Consultant at COLUMBIA WORLEY, you'll have access to comprehensive benefits such as medical, dental, and vision coverage, a 401(k) plan, and a tuition reimbursement program. Additionally, you’ll enjoy paid time off, employee discounts, and various supplemental benefit programs, making it a rewarding career choice.

Retail Sales Consultants at COLUMBIA WORLEY work between the hours of 9 AM to 9 PM, including weekends. Schedules are seniority-based and provided two weeks in advance, allowing you to balance personal commitments while also being available for customers when they need support most. Flexibility and adaptability are key in this fast-paced retail environment.

When answering this question, tie your previous retail experience to the skills needed for a Retail Sales Consultant at COLUMBIA WORLEY. Focus on your success in exceeding sales goals, how you approached customer interactions, and how you solved challenges.

In responding to this query, emphasize your ability to remain calm and compassionate. Describe a specific situation from your past where you successfully de-escalated the issue, focusing on your listening skills and how you sought to find a resolution.

Share various sales techniques you're familiar with that could be applied as a Retail Sales Consultant. Consider discussing consultative selling, relationship building, or upselling strategies, and provide examples of how these techniques have worked for you in the past.

Discuss your commitment to continuous learning and how it benefits your sales skills. You might mention following industry news, utilizing resources provided by employers, or engaging with online communities to stay informed about the latest products offered by AT&T.

Express your admiration for AT&T's commitment to innovation and community connection. Share how excited you are to be a part of a team that thrives on customer satisfaction and how you align with their mission to help people connect with each other.

Illustrate your time management skills by describing a strategy you would use to prioritize customer needs while managing other responsibilities. Emphasize your ability to remain efficient and deliver excellent service during peak times.

Your response should highlight traits such as empathy, excellent communication, and adaptability. Discuss how these qualities help build trust with customers and lead to successful sales conversions.

Prepare a specific example that demonstrates your sales skills in a previous role. Mention what the goals were, the strategies you employed to reach them, and the results, emphasizing how it shows your drive for success.

Discuss your consultative approach to customer service. Emphasize the importance of asking open-ended questions to understand their needs and providing tailored recommendations based on their responses.

Focus on your collaborative skills by sharing how you contribute to a positive team dynamic. Describe instances where you supported your teammates to achieve a common goal and how you believe teamwork enhances customer service.