Retail Sales Consultant -(COLUMBIA WORLEY) - job 2 of 2

As a Retail Sales Consultant at COLUMBIA WORLEY, your primary responsibilities include engaging customers using a consultative sales approach, helping them explore AT&T’s range of products and services. You will also participate in community events, manage online orders, and reach out to existing and prospective customers through calls. Meeting sales targets and customer satisfaction will be at the core of your role.

To qualify for the Retail Sales Consultant position at COLUMBIA WORLEY, a background in retail sales or customer service is advantageous, though not required. The company values a passion for helping people and strong communication skills. You'll receive training and coaching to excel in sales, ensuring you have the tools to meet your targets.

Retail Sales Consultants at COLUMBIA WORLEY earn between $16.70 and $20.53 per hour, with uncapped commission opportunities. If you meet sales goals, you can earn an additional $13,700 in commissions, with top sellers potentially reaching an annual income of $62,460. This performance-based structure rewards your hard work and dedication.

The typical work schedule for a Retail Sales Consultant at COLUMBIA WORLEY spans from 9 AM to 9 PM, including weekends. Monthly seniority-based schedules are provided two weeks in advance, allowing you to manage your work-life balance effectively while being available for customer needs.

Retail Sales Consultants at COLUMBIA WORLEY enjoy an array of benefits that includes comprehensive medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, paid time off, sick leave, and various supplemental insurance programs. Additionally, employees benefit from significant discounts on AT&T products and services.

When discussing your sales experience, focus on specific roles where you engaged with customers. Highlight techniques you used to drive sales, your ability to meet targets, and any experience in a retail environment. Use examples that showcase your consultative sales approach.

It's important to demonstrate empathy and patience when answering this question. Describe situations where you successfully resolved conflicts, focusing on active listening skills and a solution-oriented mindset. Emphasize your goal of turning a negative experience into a positive one for the customer.

Think of a specific instance where you went above and beyond to achieve your sales goals. Share what strategies you employed, how you motivated yourself, and the impact of your actions on the overall sales figures. Make it quantifiable to highlight your success.

Before the interview, research AT&T’s various products and services. Highlight your knowledge about mobile devices, internet plans, and customer service offerings. Express your eagerness to learn more and how you plan to stay updated.

Your answer should reflect your enthusiasm for the company and the sales profession. Discuss what excites you about sales, your desire to connect with customers, and how you align with the company's values. Show that you are eager to contribute to the team and community.

Sharing personal strategies for maintaining motivation can be impactful. Discuss your goal-setting tactics, your competitive spirit, and how you celebrate small wins. Tie this back to how your motivation drives your interaction with customers and your sales performance.

When answering this question, choose a real-life example where you had to adapt swiftly to a new situation or product. Talk about your steps for learning quickly and how you applied that knowledge in a customer interaction. Highlight your resourcefulness and willingness to improve.

Explain your methods for prioritizing tasks, such as creating to-do lists or focusing on urgent customer inquiries first. Share an example of a busy period and how you effectively managed your time while ensuring customer satisfaction.

Discuss the significance of teamwork in achieving sales goals. Share examples of collaboration, supporting colleagues, and how working together has led to successful outcomes. Emphasize your commitment to a team-oriented culture.

Your answer should reflect openness to change and adaptability. Discuss any previous experiences where you successfully embraced new technology or product changes. Highlight your proactive approach to learning and staying informed about industry trends.