Retail Sales Consultant Maine Mall - job 1 of 2

As a Retail Sales Consultant at AT&T, your primary responsibilities include using a consultative sales approach to guide customers through various product options, building meaningful connections, and achieving sales goals with our extensive range of products and services. You'll also engage with the community through events and make outbound calls to customers.

Retail Sales Consultants at AT&T earn between $44,000 to $63,000 annually, which includes an hourly rate and uncapped commissions for top sellers. Your exact starting salary will depend on your geography, expertise, and prior experience.

While prior retail or customer-facing sales experience is a plus for the Retail Sales Consultant role at AT&T, it is not a strict requirement. AT&T offers thorough training and coaching to all new hires to ensure they have the ability to meet and exceed their sales goals.

Retail Sales Consultants at AT&T enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plans, tuition reimbursement, paid time off, sick leave, and employee discounts on AT&T services, among others.

Ideal candidates for the Retail Sales Consultant position at AT&T are motivated, passionate about technology, and enjoy helping people. Being adaptable in a fast-paced retail environment and having strong communication skills are also essential qualities that contribute to success in this role.

When answering this question, focus on a specific example where you achieved a sales goal. Highlight the strategies you employed, the challenges you faced, and the results. Use metrics if possible, like percentages or dollar amounts, to quantify your success.

To tackle this question, explain your approach to customer service. Discuss your ability to remain calm, listen actively, and empathize with customers. Highlight a past experience where you turned a negative situation into a positive one.

Research AT&T’s products and services prior to the interview. Share insights about their latest devices, bundles, and tech innovations. Express your enthusiasm for the company and how you see yourself contributing to its success.

Discuss your passion for technology and interest in sales. Mention that you admire AT&T’s commitment to connecting communities. Share your desire to use your skills in a role that allows you to help others find the right solutions.

Explain your strategy for engaging the customer, such as asking open-ended questions to understand their needs. Emphasize the importance of providing tailored advice based on their unique circumstances.

Share how you regularly educate yourself about new technology through various sources such as online courses, webinars, or discussions with peers. Describe your approach to applying this knowledge when assisting customers.

Illustrate your time management skills by discussing techniques you use like prioritizing tasks, using checklists, and setting time limits. Mention how you remain focused and efficient when the store is busy.

Reflect on what drives you, whether it’s achieving sales goals, contributing to a team’s success, or providing exceptional customer service. Be specific about your personal motivations and how they align with AT&T’s goals.

Summarize your past retail or customer service roles, focusing on how those experiences equipped you with valuable skills such as sales techniques, customer engagement, and teamwork. Relate these experiences to the Retail Sales Consultant position.

Be honest about your availability. If you are open to flexible scheduling, express your willingness to work weekends and evenings, emphasizing how you believe this is important for customer satisfaction.