Retail Sales Consultant Portland Eastside - job 2 of 2

As a Retail Sales Consultant at AT&T, your primary responsibilities will include using a consultative sales approach to guide customers through their options, achieving and exceeding sales targets, engaging with the community through events, and making outbound calls to both existing and potential customers. You'll also help customers with online orders and stay current with evolving technologies to meet their needs.

To become a Retail Sales Consultant at AT&T, prior retail or customer-facing sales experience is a plus, but not mandatory. The most important qualification is a passion for helping people and a willingness to learn. AT&T provides comprehensive training and coaching to support your success in the role.

Retail Sales Consultants at AT&T can earn between $16.5750 to $20.4500 per hour, plus an average of $13,700 in commissions if all sales goals are met. Top performers can exceed $62,460 per year due to uncapped commission opportunities, making this a lucrative career choice!

AT&T offers a comprehensive benefits package for Retail Sales Consultants that includes health coverage (medical, dental, vision), a 401(k) plan, tuition reimbursement, generous paid time off, and employee discounts on eligible AT&T services. This makes joining the AT&T team a great decision for your career and personal life.

As a Retail Sales Consultant at AT&T, you will work a flexible schedule between 9 AM to 9 PM, including weekends. Monthly schedules are seniority-based and are provided two weeks in advance, allowing you time to plan your life around your work commitments.

When discussing your sales experience, focus on specific examples of how you've successfully met sales targets in the past. Highlight your ability to create personalized customer experiences and how you utilized your knowledge of products to assist customers. Make it clear how this will translate to success at AT&T.

In your response, emphasize your patience and problem-solving skills. Discuss a specific time when you turned a negative customer experience into a positive one by actively listening to their concerns and providing solutions that met their needs, showcasing your commitment to exceptional customer service.

You can mention your habits of reading industry news, attending workshops, or using AT&T's training resources to stay up-to-date. Emphasize your anticipation of customers' needs by being knowledgeable and ready to provide informed recommendations.

Share a specific example, detailing the methods you used to achieve or surpass your targets. Focus on the sales strategies you employed and the outcome, highlighting your drive and effectiveness in a competitive sales environment.

Express your enthusiasm for the company’s values and its commitment to customer connection. Mention how AT&T’s broad range of products excites you, and how you see yourself fostering community relationships through your role.

Discuss your ambition to grow within the sales industry, particularly at AT&T. Highlight how the role of a Retail Sales Consultant is a step toward achieving those long-term goals, such as moving into management or specializing in a particular product line.

Discuss a specific situation where you faced change or a challenge. Focus on your ability to remain flexible and positive during this period, and how you effectively adapted to meet new demands, ensuring continued customer satisfaction.

Emphasize the importance of understanding customer needs first. Discuss how you comfortable ask open-ended questions to uncover customer pain points, leading to tailored solutions that truly match their desires and requirements.

Share your philosophy on customer service, including the importance of listening, communicating clearly, and following up on inquiries. Emphasize how your approach can foster customer loyalty and satisfaction, making you a valuable asset to AT&T.

Discuss the importance of trust and genuine communication. Explain how consistently delivering value through your knowledge and support leads to meaningful connections, and how this impacts customer retention and satisfaction.