Technical Support Engineer- Europe

As a Technical Support Engineer at Autofleet, your primary responsibilities include diagnosing and resolving complex technical issues for enterprise customers, collaborating with Product and R&D teams to report critical bugs, and providing expert guidance on product configurations. You'll apply advanced troubleshooting techniques while managing customer expectations effectively, ensuring a delightful experience even under pressure.

To become a Technical Support Engineer at Autofleet, candidates should have at least three years of experience in a similar technical role. A solid technical aptitude is essential, along with familiarity with JSON, SQL, APIs, and webhooks. Having experience with tools like GCP, Jira, Intercom, and a keen desire to learn about new technologies will also give you an edge in this position.

In the Technical Support Engineer role at Autofleet, you play a crucial part in influencing product development by gathering and sharing client feedback. Your direct engagement with customers allows you to pinpoint pain points, which you will escalate to the Product team, thereby ensuring that both the client’s needs and the product's evolution align for market success.

The work schedule for a Technical Support Engineer at Autofleet is shift-based, requiring flexibility to work during weekends. This means your hours may vary, but it emphasizes the importance of being adaptable in a fast-paced technical environment, ensuring that you're always available to provide support when it's needed most!

As a Technical Support Engineer at Autofleet, you will use a variety of tools and technologies including JSON, SQL, and APIs to troubleshoot issues. Familiarity with GCP, Jira, and Intercom will be advantageous. Additionally, your role may involve using error debugging tools and working with web technologies to optimize customer experiences. Your adaptability to learning new tools is vital!

When answering this question, highlight specific instances where you successfully diagnosed and resolved challenging issues. Use the STAR method (Situation, Task, Action, Result) to illustrate your approach, emphasizing your technical skills and how you communicated solutions effectively to customers.

Discuss your time management and prioritization skills. Provide an example of a time when you handled several high-priority issues simultaneously, detailing the tools or methods you utilized to stay organized and efficient, exemplifying your multi-tasking capabilities.

Share your methods for staying informed, such as following industry blogs, attending webinars, or participating in online forums. Mention any specific technologies you are currently learning about and how they relate to the Technical Support Engineer role at Autofleet.

Explain any projects where you have utilized APIs to enhance product functionalities or resolve customer issues. Discuss your familiarity with testing, integrating, and troubleshooting APIs to exemplify your technical competence relevant to the role.

Use a real-world example where you maintained professionalism and empathy while resolving a customer's issue. Highlight your communication skills and ability to de-escalate tense situations, focusing on how you turned a challenging interaction into a positive experience.

Talk about a specific situation where you provided feedback to a product or development team based on customer insights. Emphasize the positive impact of your collaboration on both customer satisfaction and product enhancement.

Share your learning strategies—whether it's hands-on practice through simulations, online courses, or mentoring. Mention your adaptable mindset and how you apply your previous knowledge to learn faster in the context of technical support.

Express your enthusiasm for the fleet mobility industry and ALIGN your skills with the company’s mission. Discuss how your values resonate with Autofleet's vision and how you hope to contribute to their growth and innovation.

Describe your troubleshooting process, including researching potential solutions, consulting with team members, and escalating the issue to the proper channels. Emphasize your collaborative approach and persistence in finding a resolution.

Detail your experience with these tools, explaining how you have used them to track issues, communicate with customers, and improve response times. Highlight your willingness to learn new features and optimize your usage to benefit Autofleet and its customers.