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Community Manager

Description

Community Name: Village at Mission Farms

Unit Count: 212


Are you interested in a career where customers, colleagues, and community service are the cornerstones of your work? Would you like to work with a company that celebrates victories both big and small and welcomes ideas from all levels of our team? If so, join us here at Avanti Residential! Our moto is Sempre Avanti, meaning “Always Forward”/ “Always Welcome.” We are “people people” through our mission and core values. We enhance our communities with our work, see all members of our team as leaders, and live La Bella Vita (The Beautiful Life). With endless opportunities for personal and professional growth, the sky’s the limit when advancing your career and being the best you can be. There is a place for you at Avanti Residential. Join us today!


The Community Manager plays a pivotal role in overseeing all day-to-day property management operations by ensuring maintenance excellence, enhancing property value, and achieving community objectives set by the Regional Director. This position involves efficient management of on-site teams, financials, resources, and activities. The Community Manager is also responsible for optimizing rent levels, occupancy rates, and asset preservation. Additionally, they are tasked with training the Assistant Community Manager to assume managerial duties in the Community Manager's absence.


What You’ll Do…

  • Ensure leadership style creates a productive, motivated, informed, inspired, engaged, and goal-oriented team to achieve operational goals.
  • Manage and resolve any resident issues or disturbances that require immediate, physical attention at the property, such as safety concerns or emergencies. For all resident issues, including urgent or serious matters, communicate and/or guide residents to the Director of Resident Experience (DORE) team for further action and resolution.
  • Collaborate with the Regional Director to formulate and manage annual budgets for the community.
  • Drive property performance using Apartment Snapshot to evaluate and identify areas of improvement in each KPI category and implement changes, as necessary.
  • Monitor the property, including office space, restrooms, amenity areas, parking lot, and “showing” units to ensure they meet Avanti’s quality, cleanliness, and presentation standards. 

Requirements

What You Need to Succeed…

  • High School diploma or GED required.
  • 1+ years of supervisory responsibility or previous Assistant Community Manager experience required.
  • 3+ years of property management experience preferred.
  • Working knowledge of resident and eviction laws and computerized property management software, preferably YARDI, preferred.
  • Communication skills, both oral and written.
  • Strong organizational skills.
  • Ability to delegate and problem-solve issues.
  • CAM certification preferred.
  • Pass criminal background screening prior to employment.
  • Possession of a valid driver's license and up-to-date vehicle insurance OR reliable transportation is required.
  • If minimum qualifications are met during resume screening the Wonderlic pre-employment assessment is required. The assessment will arrive in the email inbox that you provided.


What We Do for You…

  • Based on position, annual or quarterly bonuses are awarded based on performance and KPIs.
  • Up to 40% apartment discount.
  • Continuing education and tuition reimbursement.
  • A generous PTO policy.
  • Health and wellness benefits include Medical/HSA/FSA/Dental/Vision/STD/LTD and many other benefits to meet your specific needs.
  • 4% company match for your 401k.
  • Avanti Shares Program where a portion of the company’s transactional profits are awarded to you. The longer you stay, the higher your return. 
  • Avanti Cares Program that helps employees in financial need.
  • Tenure-based Anniversary Recess.
  • Avanti Advisors Program to help new hires with onboarding.


This job description is not an all-inclusive list of duties and responsibilities. Avanti Residential is an Equal Opportunity Employer and is committed to diversity in its workplace; applicants from all backgrounds are encouraged to apply. If you are interested in applying for a position with Avanti and need special assistance or accommodation to use our website, please get in touch with HR@Avantiresidential.com.


Average salary estimate

$57500 / YEARLY (est.)
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$50000K
$65000K

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What You Should Know About Community Manager, Avanti Residential

Are you ready to embark on a fulfilling career as a Community Manager at Avanti Residential in Overland Park, Kansas? We pride ourselves on being 'people people,' and our motto, Sempre Avanti, reflects our commitment to moving forward together while fostering a welcoming environment. As the Community Manager, you'll be at the heart of our mission, overseeing the day-to-day operations of the Village at Mission Farms community, which boasts 212 units. Your leadership will inspire on-site teams, enhance property value, and ensure resident satisfaction through effective communication and problem-solving. Your responsibilities will include optimizing occupancy rates, managing financials, and maintaining our high standards of cleanliness and presentation across the property. Additionally, you'll play a key role in mentoring the Assistant Community Manager, preparing them to step up in your absence. It's not just about managing a property; it's about creating a vibrant community where both residents and employees thrive. Plus, with excellent benefits like tuition reimbursement, generous PTO, and a performance-based bonus structure, you'll find numerous opportunities for personal and professional growth. Join us at Avanti Residential, where your contributions will help us build La Bella Vita (The Beautiful Life) for everyone involved!

Frequently Asked Questions (FAQs) for Community Manager Role at Avanti Residential
What are the responsibilities of a Community Manager at Avanti Residential?

As a Community Manager at Avanti Residential, you'll oversee all daily operations related to property management for the Village at Mission Farms. This includes managing resident relations, resolving issues that arise, setting budgets in collaboration with the Regional Director, and ensuring property standards are met. Additionally, you will be responsible for optimizing rent levels and occupancy rates, while also training the Assistant Community Manager.

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What qualifications are needed to become a Community Manager at Avanti Residential?

To become a Community Manager at Avanti Residential, candidates need at least a High School diploma or GED and a minimum of 1+ years in a supervisory position, preferably with property management experience. Familiarity with resident laws and property management software like YARDI is also advantageous, along with strong communication and organizational skills.

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How does Avanti Residential support its Community Managers in their roles?

Avanti Residential provides robust support for its Community Managers through continuous education programs, mentorship opportunities, and performance incentives. Community Managers benefit from a generous PTO policy, health and wellness benefits, as well as opportunities for tuition reimbursement and participation in the Avanti Shares Program.

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What does the training process look like for new Community Managers at Avanti Residential?

Upon joining Avanti Residential as a Community Manager, new hires undergo comprehensive training which includes onboarding assistance through the Avanti Advisors Program. This initiative helps new Community Managers acclimate to our values and operational standards, ensuring they're equipped to excel in their roles and lead effectively.

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What opportunities for career growth exist for Community Managers at Avanti Residential?

At Avanti Residential, Community Managers are encouraged to pursue personal and professional growth. The work environment fosters leadership development, with chances for advancement within property management roles, as well as access to ongoing education opportunities that can lead to further certifications or management positions.

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Common Interview Questions for Community Manager
Can you describe your management style as a Community Manager?

When answering this question, it's essential to discuss a management style that promotes teamwork and motivation. Share specific examples from your past experiences, focusing on how you empower your team members to take ownership of their roles while ensuring clear communication and support.

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How do you handle resident complaints or issues?

In your response, emphasize the importance of empathy and active listening when addressing resident complaints. Provide an example of a specific situation where you successfully resolved an issue, detailing the steps you took to communicate effectively with the resident and lead them to a satisfactory solution.

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What strategies do you use to ensure high occupancy rates?

Share your proactive approach to maintaining high occupancy rates, such as assessing market trends, conducting regular property evaluations, and utilizing effective marketing strategies. Discuss your familiarity with local rental markets and how you adapt to challenges to remain competitive.

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What key performance indicators do you prioritize as a Community Manager?

Discuss the specific KPIs that you track regularly, such as occupancy rates, rent collection, resident satisfaction, and maintenance response time. Highlight how monitoring these indicators allows you to make data-driven decisions to improve property performance.

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Can you provide an example of a successful budget you managed?

Detail your experience in formulating and managing budgets for a community. Highlight how you balanced expenses while maximizing revenue, showcasing your analytical skills and your ability to adjust when unforeseen challenges arose.

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What do you think is the most important quality for a Community Manager to have?

Focus on the importance of communication skills and empathy toward residents and team members. Explain how these qualities foster a positive community atmosphere and help in building lasting relationships with tenants.

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How do you approach maintenance and upkeep of the property?

Elaborate on your systematic approach to property maintenance, including regular inspections, maintaining vendor relationships, and swift action on reported issues. Discuss your experience with applying best practices to keep the property both safe and appealing for residents.

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What experience do you have with property management software?

Share your familiarity with property management software, particularly YARDI, and how it has helped you in daily operations. Mention any specific functionalities you find beneficial in managing leases, financials, and tenant communications.

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How do you ensure effective communication with your team?

Emphasize the various communication channels you use to keep your team informed and engaged. Describe how you prioritize open-door policies, regular team meetings, and feedback sessions to foster transparency and collaboration.

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What methods do you use to evaluate tenant satisfaction?

Discuss the various tools and strategies you use to gauge tenant satisfaction, such as surveys, direct feedback, and community events. Highlight the importance of actively seeking feedback to continuously improve the resident experience.

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. We are a forward-thinking, rapidly growing property management and investment company, comprised of 29 apartment communities and approximately 6,540 apartment homes in Colorado, Arizona, and Utah. We are proud to provide a work environment that ...

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Full-time, on-site
DATE POSTED
April 3, 2025

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