Billing Specialist - job 1 of 2

As a Billing Specialist at AWP, your primary responsibilities will include timely and accurate invoicing for assigned customers, addressing any billing inquiries, and managing open accounts receivables. You'll also collaborate with different internal teams to ensure organizational goals are met, making communication a key aspect of your role.

To be considered for the Billing Specialist position at AWP, you should have a high school diploma or GED, along with 3-5 years of AR/Billing experience preferred. Familiarity with accounting principles, strong customer service skills, and proficiency in Microsoft Office Suite are essential for success in this role.

While it's preferred, prior experience with software like Microsoft Dynamics 365, Salesforce, and Great Plains is not mandatory. However, familiarity with these tools or similar systems will greatly assist in efficiently managing billing and account-related tasks as a Billing Specialist at AWP.

As a Billing Specialist at AWP, you'll primarily work in a sedentary position at a desk, with hours from Monday to Friday, 8 a.m. to 5 p.m. The role may occasionally require lifting light items, but the focus is primarily on meticulous desk work and communication with both customers and internal teams.

At AWP, we prioritize employee growth and development. As a Billing Specialist, you can expect to receive training and support, enabling you to enhance your skills further. Opportunities to collaborate across various departments also pave the way for career advancement within our organization.

When answering this question, focus on your previous roles and highlight specific examples of how you've managed invoicing, payments, and customer inquiries effectively. Mention any software you have used and metrics demonstrating your success in maintaining accurate accounts.

Discuss your step-by-step approach for addressing billing disputes. Mention the importance of clear communication and active listening while you resolve issues to maintain positive customer relationships.

Explain your organization methods, such as setting reminders or using accounting software features to streamline the invoicing process. Give examples of your past experiences where your strategies have led to improved timeliness.

Provide an example that illustrates your teamwork and collaboration skills. Highlight how effective communication was critical in overcoming challenges and achieving shared objectives within the billing process.

Mention specific software you've used, such as Microsoft Dynamics 365 or Salesforce, and explain how your experience with these tools has helped you in your billing processes. Be sure to emphasize your ability to adapt to new software if necessary.

Discuss the techniques you use to minimize errors, such as double-checking numbers or implementing checklists. Share an instance where your attention to detail made a significant difference in the billing workflow.

Emphasize the importance of empathy, timely responses, and effective problem-solving in providing stellar customer service in a billing capacity. Share examples of how you’ve gone above and beyond to assist customers.

Discuss your time management skills and provide an example of a busy period where you successfully balanced multiple tasks. Mention any systems you put in place to ensure all jobs were completed efficiently.

Highlight the importance of clarity, professionalism, and responsiveness in maintaining healthy client relationships. Discuss methods you use to keep communication open and transparent, ensuring all concerns are addressed promptly.

Tailor your response by expressing your admiration for AWP's commitment to safety and quality in traffic management. Talk about how your skills align with the company's mission and your enthusiasm for being part of a dedicated team.