HVAC Service Technician

As an HVAC Service Technician at Berkeys, you'll be responsible for performing routine maintenance on residential heating and air conditioning systems. You'll utilize a range of hand and power tools to inspect and repair equipment, build strong client relationships, and educate customers about their systems. Documenting the services performed and following quality and safety standards are also key responsibilities that ensure client satisfaction.

To qualify for the HVAC Service Technician role at Berkeys, you need to possess EPA Universal and TDLR certifications, along with at least 4 years of experience in residential HVAC service. Mechanical aptitude, excellent interpersonal skills, and a commitment to customer satisfaction are also crucial to thriving in this position.

Berkeys is dedicated to the professional development of its HVAC Service Technicians. We offer continuous training opportunities and a clear career advancement path to help you achieve your goals. In addition, our employee-centric culture promotes a supportive environment where your contributions are recognized and celebrated.

The compensation structure for HVAC Service Technicians at Berkeys ranges from $90K to $175K annually, depending on experience and performance. We utilize a commission pay structure that allows you to earn additional income through your hard work, complemented by weekly spiffs and bonuses to reward your efforts.

HVAC Service Technicians at Berkeys enjoy a comprehensive benefits package, which includes medical, dental, and vision coverage, a 401k plan with company match, disability coverage, and more. Some additional perks include paid time off, birthday PTO, and fun celebrations like gourmet cupcakes on special occasions.

When answering this question, explain the steps you take during routine maintenance, including checking refrigerant levels, cleaning coils, and testing electrical components. Highlight your attention to detail and dedication to safety. Show that you understand the importance of preventive maintenance in extending the lifespan of the systems.

To answer this question, share a specific situation where you went above and beyond for a client. Detail the steps you took to identify their needs, how you communicated effectively, and the positive outcome that resulted from your exceptional service. Focus on your ability to build relationships and trust.

List the hand and power tools you regularly use, such as multimeters, gauges, and vacuums. Discuss any specific machines or technology relevant to HVAC service that you're proficient with, demonstrating your technical expertise and readiness for the job.

Discuss your systematic approach to troubleshooting, including how you evaluate symptoms, check diagnostic codes, and utilize your technical knowledge. Provide an example of a past issue you resolved effectively, showcasing your analytical skills.

Be honest about your qualifications, including your EPA Universal and TDLR certifications. Highlight any additional training or certifications and explain how they enhance your ability to provide high-quality service.

Describe your approach to maintaining professionalism and calmness when dealing with stress. Share strategies you employ to communicate effectively and keep clients informed about their HVAC issues without overwhelming them.

Emphasize the significance of documenting services performed, recommendations made, and client communications. This not only ensures consistency in service but also builds trust with clients and safeguards against misunderstandings.

Discuss the resources you utilize to keep up with industry advancements, such as attending workshops, pursuing additional certifications, and reading industry publications. Demonstrating a proactive approach here can showcase your dedication to the field.

Share your passion for helping clients maintain their comfort at home. Talk about the satisfaction of solving complex problems and how it contributes to your long-term commitment to delivering service excellence.

Explain your technique for breaking down complex information into easy-to-understand terms. Highlight your customer service skills and emphasize the importance of client education in improving satisfaction and system longevity.