Job details

(BSAN)-Business System Analyst

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Job Information

Job Title: Business Systems Analyst	Department: Customer Support Services
Reporting Relationship: Manager-Customer Support Services	FLSA Status: Exempt
Grade: K

General Responsibilities:

Provide transitional and ongoing support of business processes to the SAP/ERP system, including sustainment/system support, system discovery and capabilities assessment, analysis, business process design, data migration, testing, training, system upgrades, reporting and documentation. Act as the liaison between the Customer Support Services and all areas of the company regarding issues that could affect customer billing and quality assurance.

Essential Job Functions:

Support SAP/ERP business activities and system issues related to continuous improvement efforts.
Provide functional and technical guidance on systems operation, upgrades, testing, and enhancement projects.
Investigate, analyze, and resolve support calls from business teams following established Service Level Agreements (SLAs).
Work with the IT Department support team to support the development and sustenance of the SAP/ERP system.
Coordinate new projects and implementations to support existing processes and project rollouts.
Assist with training and cross-training existing employees through regular meetings about SAP departmental standards to ensure they are informed of existing and new policies and departmental changes.
Incorporate principles of teamwork with all organizational levels in the resolution, completion and follow-up of various responsibilities.

Essential Job Functions Con't

Ensure appropriate reporting is set up and utilized to support departmental performance measurements.
Work closely with all departments to ensure all information regarding taps and customer billing is entered and adjust processes to meet customer needs better.
Perform all work safely in accordance with established safety policies and procedures. Comply with all safety and health standards and guidelines issued by management.
Perform other duties as assigned.

Essential Job Functions Con't

Education:

Bachelor’s degree in a related field required.

Certifications

Valid Driver’s License required

Experience:

Five (5) years of customer support experience required. Demonstrated knowledge of Customer Support Services processes with the ability to transition processes to the SAP system. IT background with a solid ability to work with IT systems and provide connections to business processes preferred. Excellent interpersonal, verbal and written communication skills. Strong analytical, problem-solving, and organizational skills. Experience in managing customer expectations and building relationships.

Supervision:

None

Physical Demands:

Ability to stand, walk or sit for extended periods
Reaching by excreting hand(s) or arms(s) in any direction
Finger dexterity is required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
Communication skills using the spoken word
Ability to see within normal parameters
Ability to hear within normal parameters
Ability to move about
Ability to lift 25 pounds

Working Environment:

Moderate noise (business office)

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About (BSAN)-Business System Analyst, Birmingham Water Works

At [Company Name], we are excited to announce an opening for a Business Systems Analyst (BSAN) based in beautiful Birmingham, Alabama. In this role, you will be at the center of our Customer Support Services, working closely with various departments to ensure our SAP/ERP system is running smoothly. Your responsibilities will include providing transitional and ongoing support for business processes related to our systems, conducting thorough analyses, and designing effective business processes. You will collaborate with the IT department to address any technical issues, streamline continuous improvement projects, and coordinate new implementations, all while ensuring that customer billing and quality assurance remain top-notch. Your skills in training and cross-training staff will also be vital as you lead regular meetings focused on SAP best practices. We are looking for someone who embraces teamwork, possesses strong analytical skills, and communicates well with others. If you have a knack for problem-solving and a passion for enhancing business operations through technology, we would love to bring you on board as our next Business Systems Analyst! Come help us make a difference in customer support operations and contribute to our ongoing success.

Frequently Asked Questions (FAQs) for (BSAN)-Business System Analyst Role at Birmingham Water Works

What are the key responsibilities of a Business Systems Analyst at [Company Name]?

The key responsibilities of a Business Systems Analyst at [Company Name] include supporting SAP/ERP business activities, providing functional and technical guidance on system operations, investigating and resolving support calls, coordinating new projects, and assisting with employee training.