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Senior Customer Success Manager

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In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!

As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with sophisticated Enterprise e-commerce marketing teams. You are accountable for the customer’s overall success with Bluecore, including adoption of Bluecore solutions, maintaining overall customer health, experience, and satisfaction, and having a strong focus on the customer retention. The ideal candidate is a customer-centric analytical problem solver who loves finding opportunities for our partners and is inventive & tenacious in efforts to bring those to life. You will play a meaningful role in driving value and long-term partnerships with Bluecore by helping to make our clients heros within their organization!

Responsibilities

Drive performance marketing for our retail e-commerce customers through understanding their business needs, mapping goals, and executing on marketing strategy through the use of Bluecore’s platform
Proficient in implementing and managing Matech SaaS solutions for multi-level customer environment
Deep understanding of email marketing, SMS marketing, digital marketing operations, ESP platforms, data analytics, business intelligence, CRM and database integrations
Manage customer experience through effective communication, maintaining customers overall health, and having a strong focus on growth and performance to ensure retention
Utilize your knowledge of the customers marketing initiatives, segments, marketing stack, and technical capabilities to optimize their use of our solutions in a way that builds our strategic impact and drives deeper product utilization.
Partner with Services, Product, Sales and other internal teams to identify and prioritize new capabilities that could add value for the customer and collaborate on launching new offerings.
Present data driven recommendations, content and audience recommendations, and program expansions to customers by leveraging your analytical skills and retail e-commerce industry knowledge
Apply strong program management rigor; able to multitask, effectively prioritize issues/escalations, and manage multiple customer initiatives simultaneously.

Qualifications

BA/BS degree and 4 + years of relevant experience working with or adjacent to marketing strategy that drives growth for a retail e-commerce company
Brand-side retail experience or digital marketing experience for retail customers required
Customer success, account management or related experience in a fast paced, innovative SaaS technology company a plus
Experience and domain knowledge in digital marketing solutions, online consumer analytics (e.g., analysis of online transactions, avg. order value, conversion rates) and Web-based reporting (e.g., MS Access, Cognos, Crystal Reports) strongly preferred.
Willingness to travel to customers at least 20% of the time
Self starter, who enjoys working with a team and managing multiple priorities in a fast paced environment

Salary Range: $85k to $110k+bonus

Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.

More About Us:

Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere.

This comes to life in three core product lines:

Bluecore Communicate™ a modern email service provider (ESP) + SMS

Bluecore Site™ an onsite capture and personalization product

Bluecore Advertise™ a paid media product

Bluecore is credited with increasing lifetime value of shoppers and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Fortune, Crain's, Forbes and BuiltIn as well as ranked on the Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies.

We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward. We love the opportunity to come together – but employees will always have the option on where they work best.

At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Average salary estimate

$97500 / YEARLY (est.)

min

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$85000K

$110000K

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What You Should Know About Senior Customer Success Manager, Bluecore, Inc.

At Bluecore, our Senior Customer Success Manager role is an exciting opportunity to support retail ecommerce success with unparalleled innovation and personalized marketing solutions. You’ll be the driving force behind our customers' engagement with Bluecore, ensuring they harness our powerful platform to its fullest potential. As a Senior Customer Success Manager, you’ll dive deep into their business needs, collaborating with them to tailor marketing strategies that not only enhance their operations but also elevate their brand value. This position calls for a customer-centric analytical thinker – someone who thrives on identifying new opportunities for our partners while being creative and persistent in implementing solutions. You’ll manage everything from the overall customer health to strategic product utilization, ensuring that each client feels valued throughout their journey with Bluecore. You’ll coordinate with internal teams to introduce new capabilities and insights that transform data into actionable results. While a competitive salary and attractive bonuses await, it’s the impact you will have on our clients’ success that truly makes this role fulfilling. Join us at Bluecore, where we empower brands like Express, Tommy Hilfiger, and Bass Pro Shops to personalize every aspect of their customer experience through our innovative platform. Together, we can redefine the future of ecommerce marketing, all while enjoying the flexibility of a remote work setup.

Frequently Asked Questions (FAQs) for Senior Customer Success Manager Role at Bluecore, Inc.

What are the main responsibilities of the Senior Customer Success Manager at Bluecore?

The Senior Customer Success Manager at Bluecore holds crucial responsibilities, including driving marketing performance for retail ecommerce customers, managing customer experiences, and ensuring customer satisfaction and retention. This role also involves collaborating with internal teams to enhance product offerings, optimizing clients' use of the platform, and delivering data-driven recommendations to elevate marketing strategies.