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IT Support Specialist

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At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!

We are seeking a highly skilled and service-oriented IT Support Specialist to join our dynamic team. This role is tailored for a professional who can thrive in a high-profile VIP environment, delivering exceptional technical support and ensuring seamless operations for boardrooms and critical meetings.

Key Responsibilities include:

Provide comprehensive support for hardware, software, and network related issues, ensuring minimal disruption to VIP clients.
Oversee the setup, configuration, and troubleshooting of audio-visual (AV) equipment in boardrooms and meeting spaces, ensuring optimal performance.
Manage and support Microsoft O365 applications, addressing issues related to email, collaboration tools, and cloud services.
Utilize IT Service Management (ITSM) principles to manage incidents, requests, and changes efficiently, maintaining high service standards.
Work autonomously to resolve issues while collaborating effectively with the IT team and supporting the Head of IT Technology & Service Management's initiatives.

Additional Responsibilities include:

Installation and configuration of approved hardware, software and mobile devices
Creating, updating and flagging knowledge base articles as required
Clearly communicate technical solutions in a user friendly and professional manner
Delivers, Tags, sets up and assists in the configuration of end user PC hardware, software and peripherals.
Coordinates timely repair of PC equipment covered by 3rd party vendor maintenance agreements.
Escalation of any issues to Management

Ability to be:

Accurate whilst following documented processes and policies
Customer and service orientated
Highly driven and have a professional/determined/positive mental attitude.
Willing and capable to work well independently and within a team environment. Has capacity to inspire and motivate others.
Effective communicator with all levels of the business
Analytical thinker, with a systematic approach to decision making and problem solving, whilst under pressure
Demonstrates drive and commitment

Qualifications and Skills:

A degree in Information Technology, Computer Science, or a related field is preferred. Relevant experience may be considered in lieu of formal education.
Certifications such as CompTIA A+ and ITIL are advantageous, demonstrating foundational IT knowledge and service management proficiency.
Strong understanding of computer systems, mobile devices, and other tech products, with the ability to troubleshoot and diagnose problems effectively.
Ability to assess complex situations, identify problems, and implement effective solutions promptly.
Commitment to delivering exceptional customer service, with excellent communication skills to interact with VIP clients professionally.
Willing to travel where required.

This role requires attendance in the office 3 days a week and for critical Board, client, and executive meetings.

Our commitment to Diversity and Inclusion:
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!

Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.

Your personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested. Your personal data may also be processed for the fulfillment of the obligations provided for by law. Your data will in any case be deleted without unjustified delay once the aforementioned legal obligations have been fulfilled. Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679. At any time you may request to access, to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes.

For further question, please refer to our Privacy Policy at https://www.board.com/en/privacy-policy

Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About IT Support Specialist, Board International

At Board, we're all about powering financial and operational planning solutions for the world’s best brands. As an IT Support Specialist, you'll be at the forefront of delivering exceptional technical support in a VIP environment, ensuring that our senior executives can focus on what they do best—steering the success of our clients. You'll tackle a variety of challenges, from troubleshooting hardware and software issues to setting up and configuring cutting-edge audio-visual (AV) equipment in our boardrooms. Your expertise with Microsoft O365 applications will be crucial as you manage and support communication and collaboration tools. With a focus on IT Service Management (ITSM) principles, you'll ensure that incidents and requests are handled with the utmost efficiency and professionalism. What’s more, you’ll be working both independently and collaboratively within our talented IT team, contributing your skills to enhance our overall service delivery. Join us if you're ready to be part of a diverse workplace that celebrates innovation and fosters personal growth. If you're passionate about providing top-tier IT support and enjoy working in a dynamic team environment, Board International is the perfect place for you to make a meaningful impact and advance your career.

Frequently Asked Questions (FAQs) for IT Support Specialist Role at Board International

What does an IT Support Specialist do at Board?

An IT Support Specialist at Board is responsible for providing comprehensive technical support for hardware, software, and network issues, primarily in a high-profile VIP environment. You'll manage audio-visual equipment in boardrooms, handle incidents using ITSM principles, and ensure that Microsoft O365 applications run smoothly for our clients.