Service Technician: Commercial Roofing Division*****

As a Service Technician in the Commercial Roofing Division at Bone Dry Roofing, you will be tasked with completing a variety of roofing jobs, including necessary repairs and improvements for commercial properties. Your role includes being the main point of contact for customers throughout the project, estimating materials and labor, and ensuring excellent communication before, during, and after the job. Additionally, you will be on call for emergency situations and should look for other repairs needed during the job.

To qualify as a Service Technician at Bone Dry Roofing, candidates should have a high school diploma or equivalent. A valid driver’s license is essential, along with a successful background check. Most importantly, candidates should possess at least 2 years of roofing repair and service experience while being physically able to lift and carry up to 50 lbs.

Bone Dry Roofing offers an attractive compensation and benefits package to Service Technicians, which includes a competitive commission structure, medical, vision, and dental insurance, as well as company-paid life insurance and short-term disability. You will also enjoy a 401(k) plan, paid time off (PTO), vacation, and sick leave, plus a company truck, fuel, and phone for work-related tasks.

Yes, as a Service Technician in the Commercial Roofing Division at Bone Dry Roofing, you will be required to be on call for after-hours emergency situations as part of a rotational schedule. This is an important aspect of the role, as it ensures that customers have access to urgent repairs when needed.

At Bone Dry Roofing, safety is a top priority. As a Service Technician, you will be expected to follow all safety procedures and protocols while on the job. The company provides the necessary training and equipment to ensure that you can perform your duties in a safe and secure environment, protecting both you and our customers.

To prioritize tasks effectively on a roofing project, you should assess the urgency and importance of each task based on customer needs and project timelines. Start with safety checks, then focus on repairs that affect structural integrity, followed by non-critical cosmetic work. Clear communication with the customer will also help you align your priorities.

When asked about your experience with roofing repairs, detail specific types of repairs you've handled, such as leaks, shingle replacements, or installation of new roofing systems. Mention any relevant techniques or materials you’ve used, and share how those experiences have contributed to your problem-solving skills in roofing.

In handling customer complaints, it’s essential to listen actively and empathize with their concerns first. Once you understand the issue, calmly explain how you plan to address it and assure them you’ll find a solution. Demonstrating a commitment to customer satisfaction is crucial in maintaining a positive relationship.

While performing roofing jobs, I always adhere to established safety protocols, such as wearing appropriate personal protective equipment, using fall protection gear, and thoroughly inspecting the work area for hazards. Safety training is ongoing, and I believe in creating a culture of safety where every team member looks out for one another.

Estimating materials and labor involves initially assessing the scope of the project and understanding the customer's needs. I use my past experience to gauge the amount of materials required by measuring the roof area and factoring in any potential challenges. For labor, I consider crew size, operational efficiency, and the complexity of the work involved.

When asked about a challenging project, share a specific example that highlights your problem-solving skills. Discuss the obstacles faced, such as inclement weather or structural issues, and explain the strategies you employed to navigate these challenges, including teamwork and effective communication with the client.

If I identify additional repairs needed during a project, I document the findings and communicate them to the customer immediately. Transparency is key; I explain the necessity of the repairs and present a solution, including the estimated costs and timeline, ensuring the client feels informed and involved in the decisions.

To stay current in the roofing industry, I regularly attend workshops, trade shows, and training sessions. I also subscribe to industry publications, engage with fellow professionals through forums, and familiarize myself with the latest materials and techniques, ensuring I bring the best practices to my work.

When expressing why you want to work for Bone Dry Roofing, emphasize the company’s reputation for excellence, commitment to customer service, and values in supporting employee growth. Personal alignment with their mission and your excitement for working in a collaborative environment will demonstrate your genuine interest in the role.

Essential skills for a successful Service Technician include technical roofing knowledge, strong problem-solving abilities, effective communication, and a keen attention to detail. Additionally, having a customer-focused mindset, teamwork skills, and a commitment to safety practices are crucial in ensuring successful project outcomes.