Sales Manager

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Responsible for achieving group sales revenue goals through solicitation, maintaining existing accounts, and negotiating contracts with meeting and event planners. Ability to represent the property virtually through power point presentations and at industry-related tradeshows. The team member in this position will manage group business from the inquiry phase through the implementation of the sales agreement and focus on the Sports and Association business segments. The manager in this position is responsible for driving revenue to the event center and hotel. 

 ESSENTIAL JOB FUNCTIONS/DUTIES: 

• Maintains existing relationships and builds new customer contacts  

• Solicit group business through strategic planning and at industry shows 

• Full working knowledge of Salesforce including familiarity with blocking guestrooms and meeting space. 

• Prepares, plans and conducts property site visits  

• Identify need period business and opportunities for share shifting 

• Generate ideas and initiatives that further develop existing accounts while identifying new business opportunities to drive additional revenue  

• Find qualified leads utilizing all types of resources including tech portals and third party agencies  

• Develop strategies for winning bids on potential group business opportunities 

• Engage in a sales-focused atmosphere that promotes sales growth 

• Maintain knowledge of competitor’s sales and convention programs in order to generate future leads and be able to sell against the competitive set’s strengths and weakness  

• Prepare pre and post-convention meetings, obtain feedback of critical needs to ensure customer satisfaction 

• Effectively communicate with internal and external stakeholders    

• Other duties as assigned

Managing Profitability: 

• Create and maintain a continuous funnel of business related to the individual market deployment 

• Ensure synchronicity through planning for operational efficiencies and profitability  

• Follow standard operating procedures to ensure profitability targets are met 

Ensuring Exceptional Customer Service: 

• Create an atmosphere that meets or exceeds guest expectations  

• Set a positive example for both team members and guests 

• Interact with guests to obtain feedback on quality and service standards 

• Respond to and handles situations requiring service recovery 

• Strive to improve service performance 

Bachelor's degree preferred 

Three (3) years of experience in a similar position preferred. 

• Must be at least 21 years of age. 

• Must be proficient in the use of Microsoft Office applications including:Teams, Outlook, Word and Excel; LMS, Salesforce, CVENT, Sertifi and others. 

• Proven history of sales and service that clearly showcases an understanding of guest service and revenue growth 

• Broad understanding of managing all aspects of meetings and catered events 

• Must have strong working knowledge of hotel operations and sales functions 

• Must have exceptional communication, interpersonal, customer service, and negotiating skills. 

• Must be able to obtain/maintain any necessary licenses and/or certifications. 

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.