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Payments technical integration manager

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. 


As a Payments Integration Manager, you will be responsible for managing integrations and optimizing the payment systems that support our business operations. You will lead the integrations and manage relationships with Payment service providers to ensure a smooth and secure payment process for both our customers and internal teams. Your role will involve collaborating closely with developers, QAs, finance, and operations teams to streamline payment processes by enabling new payments methods, improving approval rates, resolving issues and ensuring compliance with industry regulations.


Responsibilities:
  • Lead the integration and management of new and existing payment service providers, banks, processors, and financial systems used within our business.
  • Collaborate with internal development and finance teams to implement and maintain robust, efficient payment solutions that support business growth.
  • Serve as the technical specialist in payment-related projects, ensuring systems are optimized for speed, reliability, and security.
  • Monitor and manage the performance of payment systems, ensuring smooth operations and minimizing transaction errors or delays.
  • Identify opportunities to improve payment processes and increase transaction approval rates.
  • Manage the day-to-day operations related to payment processing, deposits, payouts, refunds.
  • Act as the primary point of contact with payment service providers, acquirers, and financial institutions about integration process
  • Build and maintain strong relationships with payment vendors to ensure reliable service and quick resolution of any issues.
  • Collaborate with the customer service and back-office team to resolve any payment-related issues faced by customers, ensuring a seamless payment experience.
  • Monitor payment trends and performance, providing regular reports on payment metrics such as approval rates, transaction volumes
  • Analyze payment data to identify potential risks, areas for improvement, and opportunities to reduce costs.
  • Work in payments product team closely with finance and operations teams to align payment systems with broader business goals and initiatives.
  • Act as a liaison between technical and non-technical teams to ensure clear communication and coordination around payment-related projects.


Requirements:
  • 2+ years of experience in payments, e-commerce, or fintech, with direct experience in payment gateway integration and management.
  • Strong understanding of payment infrastructure, payment gateways, processors, and acquiring banks.
  • Understanding of API integrations, dependencies and risks
  • Familiarity with compliance regulations such as PCI-DSS, PSD2, and experience with multi-currency payment processing.
  • Excellent project management skills, with the ability to oversee multiple payment-related projects simultaneously.
  • Strong communication skills to work with both technical teams and non-technical stakeholders.
  • Languages: English (B2), Russian (nice to have)


Key Competencies:
  • Technical Expertise: Deep knowledge of payment technologies, transaction flows, and APIs.
  • Operational Management: Strong ability to manage the daily operations of payment systems, focusing on efficiency and reliability.
  • Problem-Solving: Ability to troubleshoot and resolve payment issues quickly to minimize disruption to business operations.
  • Payment Service provider Relationship Management: Skilled in managing relationships with payment providers to ensure consistent, high-quality service.
  • Cross-Functional Collaboration: Strong ability to work across departments and communicate effectively with diverse teams.


In return, you will receive:
  • Medical Insurance Coverage.
  • Hybrid type of work with flexible working hours.
  • Modern and outstanding equipment.
  • Full annual performance assessment.
  • Employee Assistance and referral program.
  • Company matched contributory pension.
  • Workation policy.
  • The opportunity to work with one of the smartest teams on the market.


Be a key player at the forefront of the digital assets movement, propelling your career to new heights!

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.


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What You Should Know About Payments technical integration manager, Capital.Com

Join our leading trading platform as a Payments Technical Integration Manager, where we're ambitiously expanding across the globe! If you're passionate about payment systems and want to make an impact, this role offers you the chance to manage integrations and optimize our payment processes. You'll be at the forefront of ensuring seamless, secure transactions for both our customers and our internal teams. Collaborating with talented developers, finance, and operations professionals, you'll work on enabling new payment methods, improving approval rates, and resolving any technical issues. Your expertise in payment infrastructure will guide you as you oversee relationships with payment service providers and banks, ensuring smooth operations daily. This is a fantastic opportunity to utilize your knowledge of compliance regulations like PCI-DSS and PSD2, while also managing the performance of our payment systems. With the chance to analyze trends and deliver insightful reports, you can drive improvements and innovations in our payment processes. We're looking for someone with over two years of experience in payments or fintech, who excels in cross-functional collaboration and problem-solving. If you're ready to thrive in a dynamic, hybrid work environment with flexible hours and a safety net of benefits, then this is the perfect position for you. Let’s revolutionize the digital assets movement together as a part of one of the smartest teams in the industry!

Frequently Asked Questions (FAQs) for Payments technical integration manager Role at Capital.Com
What does a Payments Technical Integration Manager do at our trading platform?

As a Payments Technical Integration Manager at our trading platform, you will lead the integration and optimization of payment systems. Your role will require managing relationships with various payment service providers, collaborating with technical and non-technical teams to enhance payment processes, and monitoring system performance to ensure swift and secure transactions.

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What qualifications are needed for the Payments Technical Integration Manager position?

For the Payments Technical Integration Manager position, candidates should have at least 2 years of experience in payments, e-commerce, or fintech. A strong understanding of payment gateways, compliance regulations like PCI-DSS and PSD2, and excellent project management skills are crucial for success in this role.

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What are the key responsibilities of a Payments Technical Integration Manager?

Key responsibilities include leading the integration of new payment service providers, monitoring payment system performance, improving transaction approval rates, managing day-to-day payment operations, and acting as a liaison between technical teams and stakeholders to resolve payment-related issues efficiently.

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How does the Payments Technical Integration Manager collaborate with other teams?

The Payments Technical Integration Manager collaborates closely with developers, finance, customer service, and operations teams. This cross-functional cooperation ensures that payment processes align with business goals and enables quick resolutions for any payment-related challenges that arise.

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What career growth opportunities exist for Payments Technical Integration Managers?

Working as a Payments Technical Integration Manager offers significant career growth opportunities, including potential advancement into senior management roles. The dynamic nature of the role allows you to gain diverse experience in fintech, open doors to broader project management roles, and become a key player in the evolving landscape of digital assets.

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What type of work environment can Payments Technical Integration Managers expect?

Payments Technical Integration Managers can expect a hybrid work environment with flexible hours that promote a work-life balance. Our company values a modern approach to work, equipping you with the necessary tools to excel while enjoying a supportive atmosphere.

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Why is the Payments Technical Integration Manager role important to the company?

The Payments Technical Integration Manager plays a critical role in ensuring that our payment systems operate smoothly and efficiently. By optimizing payment processes and maintaining strong relationships with service providers, you contribute significantly to customer satisfaction and broader business success.

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Common Interview Questions for Payments technical integration manager
Can you discuss your experience with payment gateway integration?

When answering this question, highlight your specific experiences with different payment gateways, the challenges you faced during integration, and how you resolved them. Showcase your technical skills and emphasize collaboration with cross-functional teams to ensure successful integration.

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How do you approach performance monitoring of payment systems?

In your response, discuss the tools and metrics you use to monitor system performance. Highlight the importance of regular reporting and proactive issue resolution to maintain high transaction approval rates and minimize errors.

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What steps do you take to ensure compliance with payment regulations?

Demonstrate your knowledge of relevant regulations like PCI-DSS and PSD2. Discuss your experience developing strategies to adhere to compliance standards, as well as how you keep your team informed about any updates or changes in the regulatory landscape.

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How do you handle conflicts with payment service providers?

Describe your conflict resolution skills and provide a specific example of a past conflict you faced. Emphasize your ability to maintain professional relations while ensuring fast and reliable service for the company.

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How do you identify areas for improvement in payment processes?

Discuss your analytical skills and the methodologies you use to analyze payment data. Highlight your proactive approach to identify trends, evaluate performance metrics, and implement solutions that increase efficiency and reduce costs.

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What project management methodologies are you familiar with?

Mention specific project management methodologies you have implemented, such as Agile or Scrum. Explain how these methodologies benefited your payment projects, focusing on time management and effective communication between teams.

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Can you explain your experience with multi-currency payment processing?

Provide details about your experience handling multi-currency transactions, including the systems you have used and the challenges you faced. Emphasize your understanding of exchange rates and how to navigate compliance issues related to multiple currencies.

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How do you work with non-technical stakeholders to explain payment processes?

Share your strategies for breaking down complex payment information into understandable terms for non-technical stakeholders. Provide an example of a successful interaction where effective communication led to clearer understanding and improved collaboration.

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What tools do you use for payment performance analysis?

List the analytical tools you have experience with, such as Google Analytics or specific payment platform metrics. Explain how you leverage these tools to evaluate payment performance and identify areas needing attention.

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How do you ensure a seamless payment experience for customers?

Discuss your focus on user experience and how you collaborate with teams to identify pain points in the payment process. Share insights on how you gather feedback from customers to continuously improve the payment systems and overall user experience.

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Capital.com is one of Europe’s fastest-growing trading platforms, with offices across the UK, Europe and Australia. We keep our clients at the heart of every decision we make, facilitating their trading with intuitive technology, in-depth educatio...

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Full-time, hybrid
DATE POSTED
November 29, 2024

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