Fast Facts

Cengage Group is seeking a Sales Development Representative who will engage with customers to confirm needs and close inbound sales opportunities, while being part of a diverse and inclusive team.

Responsibilities: Engage with customers to provide product information and close sales, manage customer requests, maintain CRM records, and share insights from customer interactions.

Skills: Minimum 1 year in customer support, strong communication, organizational skills, tech-savvy, and ability to work independently.

Qualifications: High school diploma or GED required; bachelor's degree preferred.

Location: Remote, within the US, specifically in Ohio.

Compensation: $17 - $27 / Hourly

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/

The Sales Development Representative is part of our US Higher Education National Sales team and focuses on closing inbound sales opportunities online or by phone to achieve sales goals.

What you'll do here:

• Engage with customers online or over the phone to confirm their needs, provide additional product information where necessary, and close on opportunities to achieve sales goal
• Execute strategies and sales tactics to efficiently manage customer requests and maximize and close sales opportunities
• Maintain customer interactions and sales opportunities in CRM and report progress to leadership
• Build and maintain product knowledge and stay informed on sales campaigns
• Effectively navigate tools, resources, and processes to prioritize time with customers
• Share insights from customer interactions with stakeholders
• Direct sales opportunities to Account Executives that require more exploration
• · Performs other duties as assigned to achieve team objectives[enter responsibilities]

Skills you will need here:

• Minimum of 1 year experience in customer support or relationship-based role
• Ability to work independently and take initiative to achieve sales results
• Strong desire and commitment to build and maintain product knowledge and to learn additional skills to close on sales opportunities
• Effective verbal and written communication skills to engage customers and to collaborate with sales team
• Highly organized with ability to prioritize time and work efficiently
• Ability to establish professional online and phone presence and quickly build relationships
• Demonstrated understanding of technology and some experience with digital products
• Experience with computer systems and software applications to engage customers and track sales opportunities
• Desire to work remotely with ability to travel as needed for training and meetings
• High school diploma or GED equivalent; bachelor’s degree highly desired

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Cengage Group Canada is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects our country and our customers. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$17.00 - $27.00 USD