Maintenance/Houseman

The Maintenance/Houseman at Champions Club is responsible for a wide range of essential tasks that keep our hotel in top-notch condition. This includes responding to guest repair requests, performing regular preventive maintenance on tools and equipment, troubleshooting electrical and plumbing issues, as well as keeping public areas clean and free of debris. They’re the backbone of our operations, ensuring both guest satisfaction and safety through diligent work and attention to detail.

To be considered for the Maintenance/Houseman role at Champions Club, candidates ideally should possess a high school diploma or equivalent. We're looking for applicants who are at least 18 years old and have at least one year of experience in a hotel setting. While having a licensure in a specific trade is a plus, what's more important is your ability to effectively use hand and power tools and your reliability as a team member. Strong problem-solving skills and excellent organizational abilities are also essential.

As a Maintenance/Houseman at Champions Club in Houston, TX, you will typically work the overnight shift from 11 PM to 7 AM. This schedule allows for crucial maintenance tasks to be completed during quieter hours, ensuring that everything runs smoothly when guests are around. Flexibility on weekends and holidays is a must, as we strive to maintain our facilities at all times.

In the Maintenance/Houseman position at Champions Club, you will utilize various tools and equipment necessary for maintenance and repairs. This includes hand tools like hammers, drills, wrenches, and power tools to perform a multitude of repairs ranging from fixing plumbing and electrical fixtures to general building maintenance. Familiarity with the safe operation of these tools is crucial to excel in your role.

Champions Club offers a comprehensive benefits package for its Maintenance/Houseman team members that includes a competitive salary, customizable health insurance options, paid time off, a 401k with company matching, free basic life insurance, and access to an employee assistance and wellness program. We believe in taking care of our staff so they can focus on providing exceptional service to our guests.

When asked about your previous maintenance experience, focus on specific tasks you've performed that align with the job description for the Maintenance/Houseman role. Talk about the types of repairs you have handled, any preventive maintenance procedures you implemented, and your familiarity with tools and equipment. Providing examples of how you've effectively responded to urgent repair requests or your experience in a hospitality environment can demonstrate your skillset.

To answer this question effectively, discuss your approach to time management and prioritization. Emphasize the importance of responding to urgent requests first, especially those that could directly impact guest experience or safety. Explain how you assess each request's severity and manage your workload efficiently, perhaps by using a tracking system or simply keeping organized to ensure that all tasks are completed in a timely manner.

Safety is paramount in any maintenance role. Discuss the protocols you follow, such as using personal protective equipment (PPE), adhering to Lockout/Tagout systems, and conducting thorough inspections before beginning any task. Mention how you stay updated on industry safety standards to ensure a safe working environment for yourself and your colleagues.

In your response, highlight your customer service skills. Describe how you would calmly listen to the guest's concerns, reassure them that their issue will be addressed promptly, and then take immediate action to resolve the problem. Mention the importance of keeping communication open and following up with the guest to ensure their satisfaction after the issue has been resolved.

This question evaluates your technical proficiency. If you have experience with maintenance management software, mention it and describe how it has helped you track maintenance requests, schedule preventive maintenance tasks, and manage inventory of supplies. If not, express your willingness to learn new systems, emphasizing your adaptability and eagerness to enhance your skills.

When responding to this question, provide a specific example where you spotted a hazard before it caused a problem. Describe how you approached the situation, what steps you took to mitigate the risk, and how you communicated with your team or management. This demonstrates your proactive thinking and commitment to safety.

In your answer, discuss the importance of conducting thorough inspections before and after completing maintenance tasks to ensure high standards are met. Talk about the techniques you use to verify that repairs are done correctly and efficiently. Highlight any checklists or standard operating procedures you follow that align with Champions Club’s quality standards.

To respond effectively, summarize your hands-on experience with plumbing and electrical systems. Provide specific examples of previous issues you have successfully repaired or maintained. If you have certifications related to these trades, mention them, as they can enhance your credibility and show your commitment to being a skilled Maintenance/Houseman.

Discuss your strategies for maintaining motivation during overnight shifts. This could include setting personal goals for completing specific tasks or finding enjoyment in the independent nature of night work. You might also mention how you create a routine that helps keep you alert and focused throughout your shift, ensuring that you are performing at your best.

When answering this question, tie your response to the values and mission of Champions Club. Highlight your enthusiasm for being part of a team that prioritizes guest satisfaction and hospitality. Mention how the opportunity aligns with your skills and aspirations in maintenance and your desire to contribute positively to the overall guest experience in a vibrant environment.